This is good for people who are completely new to dogs. Other than that, this has been a poor excuse for training. What I experienced was a daily checklist of basic things you do for your dog. Feed them, give them clean water, pet your dog, walk/play w the dog. The “training” consisted of writing a log of when the dog barks and what day/time it happens. For days. Nothing about how to correct it, or any training. Aside from that, cancelling is a nightmare. You have to EMAIL them directly. And if you send an email, sometimes it comes back saying the mail can’t be sent at all! I was charged $40 after the start up of $15. Tried to simply cancel it before the rollover date and next months charge. Email conveniently never went through. So was charged $40 today. After fighting with them, and being told I need to send a video proving their training didn’t work (which again, is writing down when the dog barked), they fought with me about refunding the charge. All I wanted was to cancel, days ago, and reverse the charge. More fighting for a refund lead to an offer of 1/2 the charge being refunded, then another nasty email back to them gave me the response of “we will refund the full charge”. Long story short, it’s manipulated to make sure you don’t get a refund from their “money back guarantee”. Fight for it if you need to! They are very nice email responses, sure, but still just deny any form of help from customer service.
We truly regret that you feel misled regarding the subscription, and we're very sorry to hear about your frustrating experience. Please know that the subscription details, including pricing and cancellation instructions, are clearly displayed on the payment page before purchase. That said, we understand how this situation has been disappointing, and your feedback is extremely valuable in helping us improve both our training program and customer support process. We're always working to do better, and we appreciate you taking the time to share your experience. Please reach us at support@paw-champ.com, we will be happy to help you resolve your issues.