CitizenOne
All-in-one record management
Free
CitizenOne is the digital EHR (Electronic Health Record) and care documentation platform for care homes, supported living, home care and community mental health services - as well as GP, dental and therapy practices. It brings care notes, medication management, staff rotas, messaging, documents, procedures and calendars together in one place, so staff and management get a clearer overview, more efficient workflows, and more time for residents and patients.
With CitizenOne you get care documentation, medication and dosage management, staff rotas and shift planning, calendar and daily overview, secure internal messaging, documents, forms and procedures, and staff and citizen/patient management in one solution - available offline on mobile and optimised for iPad with sidebar navigation.
Features
- Care notes and documentation
- Medication and dosage management
- Staff rotas and shift planning
- Calendar and daily overview
- Secure internal messaging and chat
- Documents, forms and procedures
- Staff and citizen/patient management
- Offline support on mobile, optimised for iPad
- AI-assisted documentation
- GDPR-compliant platform
CitizenOne is built to bring structure, security and efficiency to eves, supported living and home care, for GP, dental and therapy practices, and for health and social care organisations working with local authorities - with a strong focus on documentation, oversight and GDPR compliance.
"What's New" for 1.2.109
• A new overview automatically shows you the latest updates when you s
• iPad: Add/Edit/View screens now have a sidebar, and the calendar's e
• A simpler first-run experience, with real screenshots of Today, Cale
• Clearer steps when creating an account/organisation, and a proper ban-up
• Fixed: the mail tabs (Inbox/Secured/Sent) could fail when switching between them
• Fixed: shortcuts to citizen profiles and risk/medication alerts coul
• Fixed: saving a medicine history entry required two taps
• Fixed: some parts of the app showed English text instead of the local
more Minor improvements and bug fixes for a more stable and faster app.
1.11.11 2d ago
Sign in with Apple or Google
You can now sign in with your Apple or Google account.
Better on iPad
The sidebar can be hidden to give your content more room. On narrow screens it opens over the page: swipe in from the left edge or tap the handle. Cody AI opens as a sheet over the page, so you can still see what you're asking about.
Cody AI
Cody has its own icon, and closing Cody takes you back to where you were.
Easier for everyone
Icon buttons now have VoiceOver names and larger tap targets, small text is easier to read, and chat read receipts are clearer.
Fixes and improvements
• The update prompt only appears when there really is a newer version.
• More text that was in English is now translated.
• The menu shows only what your role can access, on both iPhone and iPad.
• Push notifications stop when you sign out.
• General stability fixes and improvements.
1.11.9 3d ago
We’ve introduced several new features and improvements to make CitizenOne even easier and more efficient to use.
• Voice Dictation with Cody AI - Dictate messages directly to Cody using your voice.
• Digital Signatures - Sign employment contracts directly in the app.
• Notification Settings - Customize notifications to suit your preferences.
• Pinned Chats - Pin important conversations for quick and easy access.
• Choice Lists in Journal Notes - New selection lists make documentation faster and more structured.
• Risk History Charts - Get a visual overview of risk assessments and their development over time.
• Booking & Video Meetings - Improved booking calendar with direct access to video meetings.
• Document Preview & Sharing - Preview and share documents directly from the app.
This update also includes minor bug fixes, performance improvements, and enhanced stability.
1.11.8 Oct 21
Record a dose in just two taps, search across all citizens at once, and access contacts directly in the app. Now with a portal for relatives and patients.
* Record medication in two taps
* Find any citizen instantly
* Access contacts directly in the app
* Portal for relatives and patients
* Automatic app lock when running in the background
* Secure app access with Face ID
* Portal access for relatives and patients
* Search across all citizens at once
* Call colleagues and contacts directly from the app
* General bug fixes and stability improvements
* Design and usability improvements
1.11.7 Sep 24
Chat improvements:
• Shared citizens now appear correctly – both when you send them and when you reopen the conversation.
• The chat list shows the most recent message instead of "No messages yet".
• A deleted message disappears straight away.
• "Read" now appears beneath your own messages.
• Writing a new message now opens the conversation, so you can see it.
• A message that could not be sent is removed again and you are told – previously it stayed on screen as though it had been delivered.
• Every attachment on a message is now shown, with its real file name.
• The chat list keeps updating after you leave a conversation.
Also in this version:
• You can now reveal a citizen's full number by tapping it on their profile.
• Shift requests: the button for creating a new one is now visible, including with long names.
1.11.6 Sep 10
• A new overview automatically shows you the latest updates when you sign in
• iPad: Add/Edit/View screens now have a sidebar, and the calendar's empty state has been fixed
• A simpler first-run experience, with real screenshots of Today, Calendar and Colleagues
• Clearer steps when creating an account/organisation, and a proper back button in login and sign-up
• Fixed: the mail tabs (Inbox/Secured/Sent) could fail when switching between them
• Fixed: shortcuts to citizen profiles and risk/medication alerts could fail
• Fixed: saving a medicine history entry required two taps
• Fixed: some parts of the app showed English text instead of the local language
1.11.5 Sep 7
New Features & Improvements
• Shift Requests – You can now request available shifts directly from the Duty Schedule.
• GPS Mileage Tracking – Added native Start/Stop GPS tracking that continues working even when your phone is locked or the app is running in the background.
• Plans & Goals Export – You can now export Plans and Goals directly from the CitizenOne app.
• Kørsel (Mileage) – Added and completed the Kørsel functionality in the mobile app.
• Economy – Added a new Economy section and related functionality.
• Improved Navigation – Reorganized Drawer Groups for a cleaner and more structured navigation experience.
• Mileage Log Improvements – Added linked citizens and a search function when starting a trip.
• Citizen Children – Improved the user interface for the Citizen Children page.
Bug Fixes
• Fixed an issue where Notes and Comments were not visible in the Duty Schedule.
• Fixed incorrect work-hour calculations in the Duty Schedule. Monthly work hours are now calculated correctly.
Thank you for using CitizenOne!
1.11.4 Sep 1
New Features
- Shift Requests – Request shifts directly from the Duty Schedule.
- Duty Schedule Improvements – Fixed an issue where Notes and Comments were not visible.
- GPS Mileage Tracking – Added Start/Stop GPS mileage tracking with background tracking, even when your phone is locked.
- Work Hours Calculation – Fixed incorrect work-hour calculations on mobile. Monthly work hours are now calculated correctly.
Thank you for using CitizenOne!
1.11.3 Aug 25
What's New
This update introduces a refreshed navigation experience along with several new features and UI improvements:
- Improved the Overview screen for a cleaner and more intuitive experience.
- Added Get Started, Reports, Journal Notes, Inquiries, Billing, and Revenue Report to the sidebar for quicker access.
- Added a new Search tab to help you find information faster.
- Replaced the Citizen tab with the new Statistics tab.
- Streamlined the Citizen page by grouping header actions into a single menu and added smoother animations to the citizens list.
- Updated duty schedules to display dates in the user's local format (e.g. 22/6 for Danish users).
- General performance improvements and UI enhancements.
1.10.2 Aug 18
What's New
This update introduces a refreshed navigation experience along with several new features and UI improvements:
- Improved the Overview screen for a cleaner and more intuitive experience.
- Added Get Started, Reports, Journal Notes, Inquiries, Billing, and Revenue Report to the sidebar for quicker access.
- Added a new Search tab to help you find information faster.
- Replaced the Citizen tab with the new Statistics tab.
- Streamlined the Citizen page by grouping header actions into a single menu and added smoother animations to the citizens list.
- Updated duty schedules to display dates in the user's local format (e.g. 22/6 for Danish users).
- General performance improvements and UI enhancements.
1.9.2 Aug 3
What's New
This update introduces a refreshed navigation experience along with several new features and UI improvements:
- Improved the Overview screen for a cleaner and more intuitive experience.
- Added Get Started, Reports, Journal Notes, Inquiries, Billing, and Revenue Report to the sidebar for quicker access.
- Added a new Search tab to help you find information faster.
- Replaced the Citizen tab with the new Statistics tab.
- Streamlined the Citizen page by grouping header actions into a single menu and added smoother animations to the citizens list.
- Updated duty schedules to display dates in the user's local format (e.g. 22/6 for Danish users).
- General performance improvements and UI enhancements.
1.8.2 Jul 21
What's New
This update introduces a refreshed navigation experience along with several new features and UI improvements:
- Improved the Overview screen for a cleaner and more intuitive experience.
- Added Get Started, Reports, Journal Notes, Inquiries, Billing, and Revenue Report to the sidebar for quicker access.
- Added a new Search tab to help you find information faster.
- Replaced the Citizen tab with the new Statistics tab.
- Streamlined the Citizen page by grouping header actions into a single menu and added smoother animations to the citizens list.
- Updated duty schedules to display dates in the user's local format (e.g. 22/6 for Danish users).
- General performance improvements and UI enhancements.
1.7.1 Jul 6
New Features:
Added support for creating Company Contacts, similar to Citizen Contacts.
Added the ability to create Journal Notes directly from Calendar Events.
Added support for Pinning Journal Notes on citizen profiles.
Added Employee Group Assignment functionality for citizens.
Improvements:
Improved Reminder Management:
- Clearer visibility of completed reminders.
- Added completion logs showing which user completed a reminder
- Enhanced reminders to function more effectively as a task management system.
Enhanced Time Registration
- Employees can now request registration of missed check-ins.
- Administrators can review and approve missed check-in requests.
- Administrators can edit time log entries.
Enhanced X-Timer
- Added a column displaying the creator of X-hours.
- Added department fields and department columns for X-hours.
- Included X-hours within duty schedule drafts.
Bug Fixes:
Fixed an issue where users could not see the AI input field when using large text keyboard settings.
Fixed an issue where users could not save their profile image when updating employee information.
1.6.1 Jun 9
New Features:
Added support for creating Company Contacts, similar to Citizen Contacts.
Added the ability to create Journal Notes directly from Calendar Events.
Added support for Pinning Journal Notes on citizen profiles.
Added Employee Group Assignment functionality for citizens.
Improvements:
Improved Reminder Management:
- Clearer visibility of completed reminders.
- Added completion logs showing which user completed a reminder
- Enhanced reminders to function more effectively as a task management system.
Enhanced Time Registration
- Employees can now request registration of missed check-ins.
- Administrators can review and approve missed check-in requests.
- Administrators can edit time log entries.
Enhanced X-Timer
- Added a column displaying the creator of X-hours.
- Added department fields and department columns for X-hours.
- Included X-hours within duty schedule drafts.
Bug Fixes:
Fixed an issue where users could not see the AI input field when using large text keyboard settings.
Fixed an issue where users could not save their profile image when updating employee information.
1.5.1 May 31
New Features
- Room Management Improvements
- Add possible to delete Citizen Wallets
- Messaging Improvements Improved Timestamp Display
- Sick Leave & Vacation Approval
- Add Mobile support offline access.
Bug Fixes & Improvements
- General performance and UI improvements.
1.4.1 May 11
New Features
- Add AI Prompting with File Attachment and Internal Data Access.
- Add Geo-Location and Time Registration with Transport.
- Made it possible to view the duty schedule in month view, allowing users to switch between week view and month view.
- Added "Use predefined content" when creating a journal note.
- Add Custom Rule Builder for Shift Notifications
- Enable the ability to share read-only access to the duty schedule and/or the journal via a password-protected link.
- Add Time Registration Tab for Employees
Bug Fixes & Improvements
- Fixed an issue where journal notes could not be uploaded on the mobile app”
- General performance and UI improvements.
1.3.1 Mar 19
New Features
- Added the ability to upload a company logo.
- Added “Expense Categories” to the Catalog page.
- Plans, goals, and subgoals are now displayed in the Daily Overview, grouped by citizen.
- Schedule slots are now displayed in the Daily Overview.
- When deleting a shift that spans 2 or more days in the Duty Schedule, you will now be prompted to delete either “This day only” or the “Entire shift.”
- Fixed an issue with night shifts spanning 2 or more days. The system now correctly recognizes connected days when creating multi-day shifts.
- Add "Norm periods" on duty schedule page
Bug Fixes & Improvements
- Added a date indicator to the Overview page and fixed the incorrect date range in “Set Next 7 Days.”
- General performance and UI improvements.
48.2.1 Feb 28
New Features
- Added read tracking for direct and group messages.
- Added management of "Dosage Forms" in the Catalog and the ability to assign dosage forms to medicines.
- Introduced a recurring medicine card.
- Added filters for calendar tags, citizens, employees, and employee groups on the Calendar page.
- Added management of employee groups in the Catalog.
- Added a modal to read the entire journal note when clicking "Read more".
- Added a modal to display the full content of news/bulletin board posts.
- Added the ability to assign specific permissions in the Roles section of the Catalog.
- Possible to delete whole chat (Direct chats and Group chats) by long press.
- Possible make a links in the chat, then those links are clickable.
Bug Fixes & Improvements
- Fixed an issue when creating calendar events while searching and selecting citizens or employees within a department.
- Fixed an issue where users could not see shift times.
- Fixed an issue where new members in group chats were not displayed in alphabetical order and the search function was not working properly.
- Improved the Month View UI of the Calendar page.
- Fixed missing English-to-Danish translations.
47.2.1 Feb 9
New Features
- Introduced Citizen Children feature
- Added child profile viewing
- Added dosage form management in the catalog
- Display dosage form on the medicine card based on the catalog
- Pagination button on the Duty Schedule (shown only if users are more than 10)
- Added notification setting: “Only send it when I am on a duty shift”
- Added profile option: “Choose which departments you want notifications from”
UI Updates & Optimizations
- Updated Calendar page UI to support single-day event view
- Updated Citizen Calendar page UI to support single-day event view
- Optimized Direct Chat screen
- Optimized Group Chat screen
46.2.1 Jan 18
New Features
- Introduce Web leads feature
- Added "Pin myself to top" and "Go to today" feature on duty schedule.
- Add Search conversation feature on the Direct Message page
- Added "Mass units" on the Catalog page
- Added "Contact Job Titles" on the Catalog page
- Added week numbers in calendar page for Default, Week, and Month views
- Add the option to create recurring notifications (Plans and goals)
Bug Fixes & Improvements
- Push notification message banners
- App icon badge not showing
- Issue when creating new events in the calendar.
- Improved bulletin board message now fully opened and scrolled.
- Improve UX on Direct Chat Message and Group Chat Message
- Some English text not being translated in the Danish version.
45.2.1 Jan 10
New Features
- Updated tabs from "Apps" to "Citizen" to better showcase the citizen overview.
- Improved UI for a lighter feel and faster loading.
- Introduced a recurring events calendar.
- Introduced recurring shifts in the duty schedule.
- Added a new "Create New Group" button in the chat tab.
- Added new checkboxes when creating or editing shift schedules for "Sick Leave" and "Vacation Leave".
Bug Fixes & Improvements
- Fixed some English text that was not translated in the Danish version.
- Liquid Glass design was not applied, causing some issue and instability.
44.2.1 Jan 4
UI Improvements
- Updated Home (Overview) native iOS look and feel.
- Updated Messages native iOS look and feel.
- Moved Support into Settings and renamed it to Apps.
- Renamed the Notifications tab to Unread for clearer navigation.
Bugs Fixes & Improvements
- Fixed an issue when creating a new event on the calendar page.
- General UI improvements for a smoother and more stable experience.
43.2.1 12/28/2025
New Features
- Added Rate App option in Profile settings.
- New Extra Hours feature Admin and User side.
- Introduced a "News" button in the Overview header.
- Displayed dynamic years for Compensatory Hours and Available Vacation Hours.
- Added Filter Shift by Departments, one or more Employees and Employment Status on Duty schedule.
- New admin controls to Approve or Reject Extra Hours.
- Introduced Request Extra Hours feature for regular users.
- Added Show Employees Working Today toggle on the Duty schedule
Bugs Fixes & Improvements
- Fixed an issue where duty shifts were not displayed correctly for certain users.
- Improved the Onboarding screen layout.
- Improved UI with Liquid Glass Bottom Tabs and Native iOS profile UI.
42.2.1 12/18/2025
New Features
• Added system notification control in the profile
• Added "Citizen's display" on the company settings
• Ability to display employees in the duty schedule like 10, 20, 50 - or show all.
• Added option Allow displaying "Substitutes" at the bottom of the shift plan and "Permanent staff
• Added two visual elements next to each citizen’s action icons In the citizen overview.
Bugs Fixes & Improvements
• Image are missing in the citizen overview
• Can't write in the text field when wanting to send a secure mail
• When clicking Sales campaign image directs to other links
• Move journal and Copy journal update placeholder in the dropdown menu
41.2.1 12/11/2025
We've resolved bugs, fixed crashes, and improved overall app performance to give you a smoother experience. Thanks for your continued support!
40.2.1 12/02/2025
Minor improvements and bug fixes for a more stable and faster app.
more Version 1.11.11 2d ago
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