New Features Added voicemail push notifications Added config option to force app updates via a pop-up linking to the app store Added config option to toggle adaptive rate control on/off for iOS (on by default) Improvements Call Center Agent status now correctly shows "Busy"/"On Call" instead of "Online" during calls Added persistent label indicating when an SMS number isn't group-capable Added ability to edit/delete personal contacts Updated minimum required iOS version to 17.0 General improvements to incoming call handling Reverted a prior restriction that blocked logging in on multiple devices with the same extension Login/Authentication Fixes Fixed incorrect error message for invalid login details Fixed intermittent failed logins despite valid credentials (Note: an earlier update had added a restriction preventing login on multiple devices simultaneously, later reverted) Call Handling Fixes Fixed missing call button for inbound calls on locked iPhones (post iOS 26 update) Fixed calls failing silently when mic access was denied; now shows a clear message Fixed crash when mic access was denied during an incoming call Fixed incoming calls sometimes showing queue info instead of caller name/address Fixed second consecutive call from the same number not being presented Fixed inability to answer transferred calls Fixed calls dropping to voicemail instead of being answered Fixed unresponsive/frozen call screen after Blind Transfer Fixed queue name not displaying on incoming call screen (locked/unlocked device scenarios, geo and non-geo connections) Fixed Caller ID prefix missing for Auto Attendant–routed calls Fixed Caller ID display issue with cellular calling feature Fixed cross-domain calls showing extension instead of DID in Call History Fixed codec issue when merging calls Fixed duplicate and missing push notifications for calls Fixed Click-to-Call formatting to align with Android app behavior Audio Fixes Fixed audio not routing back to reconnected Bluetooth device mid-call Fixed inability to switch audio to receiver/earpiece when Bluetooth connected Improved voicemail playback volume/clarity on speaker Fixed voicemail playback slider not seeking correctly Fixed greeting playback pause/resume bug during preview Contacts/Dialing Fixes Fixed contacts with multiple numbers only showing "Work" number when dialing Fixed phone number formatting issue when dialing Fixed duplicate contacts being added Fixed disabled checkmark button when adding a new contact Notifications/Navigation Fixes Fixed missed call notification opening Contacts tab instead of Call History Fixed voicemail notification opening Contacts tab instead of Voicemail tab Fixed voicemail badge count not updating automatically Fixed Call History badge not clearing after viewing Fixed duplicate missed call notifications Fixed missed calls not appearing in call history Messaging/SMS Fixes Fixed incorrect participant names in group chat/SMS push and in-app notifications Fixed SMS queue conversations not closing properly when ended by agent Fixed agents still receiving SMS after logging out Fixed duplicate images appearing when multiple pictures sent at once Stability Fixes Fixed crash from repeatedly reordering answering rules Fixed crash after extended time in background Fixed "Web" status missing from Call Center status dropdown

Added M365 Single Sign On.

Improved login security to prevent signing in on multiple devices at the same time. Added voicemail push notifications for faster message alerts. Introduced an optional forced-update setting to ensure users are always on the latest app version. Fixed an issue that could cause duplicate images when sending multiple photos. Resolved call merge and audio codec stability issues. Improved reliability of call and missed-call push notifications. Fixed Click-to-Call behavior so cellular calls initiate correctly and consistently. Added adaptive rate control to optimize call quality and performance on iOS devices. Fixed issues where missed calls did not always appear in call history. Resolved problems answering transferred calls. Fixed audio routing issues when switching between Bluetooth and the phone receiver. Corrected notification badge behavior so counts clear properly after viewing. Improved handling of incoming calls to prevent unintended drops or voicemail routing. Fixed duplicate missed-call notifications. Improved contact management by preventing duplicate contacts and fixing add-contact issues. Corrected caller ID display for cross-domain inbound and missed calls. Fixed display issues with Call Center status options. Improved Caller ID accuracy when using cellular calling features. Enhanced overall incoming call handling and stability. Fixed voicemail count display issues for users with large voicemail volumes. Improved Bluetooth call handling and audio reliability. Fixed issues with Siri-initiated messaging. Resolved missed call notifications not appearing after extended device inactivity. Added support for SMS queuing to improve message delivery reliability. Updated the app to support newer iOS versions and improve overall platform compatibility.