Under-the-hood improvements to keep Shipshape running smoothly

When an appliance is near the end of its service life, we say so once — early enough to plan the replacement, not react to a failure See how every appliance is doing right on the home screen Generators and pool pumps can now be added as appliances Home Health takes fewer steps, and your report goes out automatically unless you turn it off Installers get a redesigned onboarding flow and can record post-install notes by voice The support number is easy to find

Updated the user onboarding flow. The onboarding flow for users has been updated. Improved and updated the user onboarding experience.

ServiceTitan integration: • Five Star can now set up your home from ServiceTitan in a couple of taps — your equipment and service history stay in sync automatically. • Review and approve estimates in the app. • New dark mode and a smoother first-run experience, plus stability fixes.

Dark Mode has arrived. A refreshed home dashboard with a home activity timeline and bigger graphs. Export insurance certificates, service records, and Home Health reports as PDFs. A first-run celebration and a smoother setup. Improved alerts with clear priorities and helpful actions. Maintenance Reminder 2.0 and support for the new Aeotec Water Sensor 8.

Improvements and optimizations

Added a mobile app download banner for mobile Home Dashboard visits Redesigned Home Health Assessment Improved invitations and family account management for shared home access Updated deep link routing by device type Expanded notification controls by channel Refined animations and typography Improved new device pairing Added ServiceTitan integration Made gateway onboarding more adaptive with reboot guidance during installation

UI improvments

Updated the visual styling of the application login pages to improve clarity and user experience. Implemented minor adjustments in Home Health Assessment to enhance stability and workflow consistency. Optimized smart link functionality to ensure more reliable redirection and navigation.

We’ve improved performance and expanded key capabilities: More stable pairing between smart devices and Gateway Firmware update for Power Plug 6 Deeplinks now work in Web Home Dashboard, including password reset Smoother installation flow & expanded HVAC support Refined account setup with email confirmation, OAuth login & account linking New Installer features: invitation management & ownership transfer Gentle in-app update reminder

Improved Device page with enhanced details, clearer structure, and smoother navigation Added Delta T widget to help monitor HVAC performance on supported devices Enabled Alexa voice commands for faster access to device information Introduced Schedule Now to quickly book service appointments from the app Added new secure OAuth sign-in options General bug fixes and stability improvements

• Camera module reconfigured to improve integration with Magic Plate Analyzer • Performance optimizations for camera operations • Minor improvements in the Installer Wizard for enhanced stability

We’ve enhanced the Magic Plate Scanner, improved camera performance across the entire application, added new notification types, and made a few minor updates.

Meet the Magic Plate Analyzer A brand-new tool that speeds up appliance setup by automatically recognizing and filling in key data — making installations smoother than ever. Better Installation Guidance Our technical articles have been updated and refined to give installers clearer, more practical help during gateway setup. A Smoother Setup Experience Enjoy refreshed screens and improved animations that make configuring your devices more intuitive and visually engaging.

• New User & Installer Feedback Tool We've introduced a new built-in feedback system, making it easier for both users and installers to share their experience and help us improve. • Better Support for Notification Permissions Resolved issues with push notification permissions on certain device versions — notifications now work more reliably across all supported devices. • Smarter Thermostat Integration The process of adding a thermostat as an appliance has been streamlined for a quicker and more intuitive setup. • Improved Gateway Installation Flow The installation wizard now makes it simple to configure and connect multiple gateways to appliances — no more setup headaches. • Refined Device Pairing Instructions We've updated the pairing guides to help you connect new devices faster and with less confusion.

Strengthened platform stability and responsiveness Adopted a more advanced system for deeplink management General improvements for a streamlined experience

• Improved stability • Minor interface refinements • Critical bug fix

Minor updates to improve overall stability and performance

Smart outlet safety: it reactivates automatically if not turned off through the app. More sensor metrics added to the appliance view. Improved visuals for all devices and appliances. Share your opinion! A new feedback feature helps us deliver even better service.

Improved installer workflow for a more streamlined device setup. Enhanced app stability on select older phone models.

Added selective sensor support—monitor appliances with limited devices. AlertActions auto-grouped for easier review and archiving. Updated Efficiency scoring for new homes with bonus points for adding address. Improved onboarding tour for homeowners. Enhanced installer flow with better gateway setup. New sensor-to-appliance visuals, new service plans, and various improvements and fixes.

Stability improvement

We’ve introduced an optional phone number field in the registration process to ensure quicker outreach to homeowners when property or device issues arise.

Weekly Reports – Gain in-depth insights into your home’s status each week and easily access your history. Revamped Referral Program – Invite a friend and both of you will receive $50! Earn even more rewards for sharing. Detailed Maintenance Task Descriptions – Now with clearer explanations and additional valuable information. Expanded Appliance History – Improved functionality with a significantly wider range of supported manufacturers.

Minor UI enhancements and stability improvements