It is extremely difficult to get gems in this game as it is, even with ten free gems for watching ads. I ended up spending money on gems and seemingly immediately after that, I was only able to watch two ads to get gems. It feels like I’m being punished for spending money, which does not make me want to keep playing. Especially with how insanely difficult it is to get free gems in this game even with ten gems from watching ads, which is only made much more difficult when it is lowered to two. This feels like a punishment for spending money, which does not make me want to spend more and instead makes me want a refund an to delete the app. I tried contacting support once and got an unsatisfactory response so I have attempted to contact them again with a better explanation. I am not the only person this has happened to, but even so I deeply hope it is unintentional and can be resolved for all of us. I really want to keep playing, as I am enjoying this app so far, but if I’m punished for spending money by having the amount of free gems I’m able to get from ads reduced in a game where it is already extremely difficult to get free gems, especially compared to how much everything costs, it’s hard to find the motivation to keep playing. And if this is intentional to try to get people who have already spent money to spend more, then that is a practice I would consider predatory and one I do not want to support. I deeply hope this is an unintentional bug because if it is intentional I want a refund and to delete the app due to how predatory reducing free gems upon someone spending money seems to me.
Hi there, thank you for your review. We are sorry for the inconvenience. Please feel free to contact our Player Support Team at support@nanobit.com who will make sure to provide you with more info on how to earn more gems. Looking forward to your e-mail!