HealthMetrics Global
Track claims & find providers
Only for iPhone
Free
Your health cover, all in one place — submit claims, track your benefits and find panel providers across Malaysia, Singapore & Indonesia.
HealthMetrics. Insurance, Simplified.
Healthcare should work for you, not the other way around. HealthMetrics gives you seamless access to your benefits—find panel clinics, submit and track claims, retrieve your Guarantee Letter (GL), and verify your identity with a virtual card. No delays. No paperwork. Just effortless healthcare management.
Designed for Simplicity. Built for Efficiency.
· Find Panel Clinics & Hospitals Instantly – Get the care you need, exactly when you need it.
· Submit & Track Claims Effortlessly – No forms, no waiting. Just real-time updates.
· Guarantee Letter (GL) Access & Approvals – Retrieve and track approvals in one tap.
· Full Visibility on Benefits & Spending – Stay in control with a clear view of your coverage.
· Verify Your Identity with a Virtual Card – No physical cards. Just seamless authentication.
No hassle. No complexity. Just instant access to your insurance benefits—whenever you need them.
Download HealthMetrics today and take charge of your healthcare.
Need Help?
Having trouble logging in or need assistance? Email us at appsupport@healthmetrics.com
more Thanks for updating!
We've given the reimbursement claim experience a little polish to make submitting a claim that bit smoother — plus the usual behind-the-scenes fixes and improvements to keep everything running nicely.
We're always tinkering to make the app better for you. Keep the feedback coming!
1.6.2 Jul 30
Locked out and need help? You can now choose your coverage country before you reach our support team — so you always get the right contacts for Malaysia, Singapore or Indonesia.
What's new
- Choose your country before contacting support: when you tap "Need Help" on the sign-in screen, a quick country picker makes sure you reach the support team for your benefits — the right email, phone and WhatsApp — even before you log in.
Improvements & fixes
- Behind-the-scenes improvements to make the app more reliable.
- We've also fixed a few bugs and made performance improvements.
Thanks for using the HealthMetrics Global Member App. Keep the app updated for the smoothest experience.
1.6.1 Jul 7
What's new
• Redesigned provider map — tap quick-filter chips (GP, Dental, Specialist, Optical) or open the advanced filter panel to narrow results instantly.
• Search this area — pan or zoom the map and refresh results for exactly the area you're viewing.
• Richer provider details — operating hours, facilities and appointment options, all on one screen.
• Built-in document scanner — scan receipts and supporting documents straight into a claim, no separate app needed.
• Your filters now stay put as you move around the map.
Improvements & fixes
• Search respects your home country, so you see local providers first.
• More accurate open/closed status, including providers whose hours cross time zones.
• Smoother, more reliable location, and a more stable experience when previewing attachments.
• General performance improvements and bug fixes.
1.6 Jul 1
A smoother, more reliable HealthMetrics — built around the things you do most.
- Faster, more reliable sign-in. We fixed a device-registration issue at login, so signing in and getting notifications just works.
- Correct currency, every time. Benefit, claims and guarantee letter amounts now show in the right format, whatever language you use.
- Simpler set-up. We pre-fill your country from your location and let you pick your coverage country from a clear list with flags.
- WhatsApp support for MY & SG. Reach our team on WhatsApp straight from the app.
- A smarter home screen that surfaces what's relevant to you.
- Added privacy — your email is now masked on Account Settings.
Thanks for being a member. Got feedback? We'd love to hear it.
1.5.6 Jun 16
We’ve been tinkering under the hood! This update brings major speed and efficiency improvements to keep your app running smoother and faster than ever.
Plus, we’re taking Dark Mode to the next level:
• Introducing Pure Black: A brand-new, deep black theme designed to look stunning (and save battery!) on OLED screens.
• Redesigned Classic Black: We’ve polished and refreshed our standard black theme for a sleeker, more immersive UI.
Update now to see and feel the difference!
1.5.5 Apr 27
We've been working behind the scenes to squash a few bugs and make your experience smoother. Here is what's new in this update:
Search Functionality Restored: We resolved an annoying issue where tapping on a search result wouldn't trigger any action. Search navigation is now fully functional, so you can tap and get to your results seamlessly.
Enjoy the smoother searching experience!
1.5.4 Apr 6
We’ve spent some time under the hood to make your experience smoother. This update focuses entirely on performance and stability to ensure the app keeps up with your pace.
In this version:
- Optimized Loading: Reduced launch times so you can access your member benefits faster.
- Smoother Navigation: Fine-tuned transitions and scrolling for a more fluid experience.
- Bug Fixes: squashed several minor bugs and improved overall app stability.
1.5.3 Apr 1
We are constantly working to make HealthMetrics Global Member App better for you. In this update:
A Smoother Start: We’ve completely revamped our onboarding tutorial. Whether you're a new user setting up for the first time or just need a quick refresher, getting started and finding value in the app is now faster and more intuitive.
Under-the-Hood Improvements: We’ve made several core performance tweaks and squashed a few pesky bugs. The app should now load faster and run smoother, giving you a more reliable experience.
Love the app? Let us know by leaving a rating!
1.5.2 Apr 1
We are constantly working to make HealthMetrics Global Member App better for you. In this update:
A Smoother Start: We’ve completely revamped our onboarding tutorial. Whether you're a new user setting up for the first time or just need a quick refresher, getting started and finding value in the app is now faster and more intuitive.
Under-the-Hood Improvements: We’ve made several core performance tweaks and squashed a few pesky bugs. The app should now load faster and run smoother, giving you a more reliable experience.
Love the app? Let us know by leaving a rating!
1.5.1 Mar 26
- We’ve Expanded! The Global Member App is officially rolling out to our members in Malaysia and Singapore. Get ready to easily access all your member rewards, exclusive benefits, and personalized content right here on our unified global platform.
- Under the Hood: We've squashed a few pesky bugs and made performance optimizations to ensure your app experience is faster and smoother than ever.
1.5 Mar 16
- We’ve made things smoother behind the scenes to bring you a better, smarter app experience.
- Enjoy a refreshed feel with enhanced performance that keeps everything running seamlessly.
Update now and feel the difference!
1.4.1 12/17/2025
We’ve introduced a new way to discover trusted healthcare services, wellness programs, and exclusive offers, carefully curated to bring you more value in your healthcare journey.
We’ve also made several performance improvements to make your experience smoother and faster than ever.
As always, we’re focused on helping you get the most out of your health coverage.
1.4 11/05/2025
Our push notifications just leveled up!
Get ready for images and videos in your alerts, because some updates are just better seen than read.
1.3.6 10/15/2025
This update makes signing in smoother than ever.
• Face ID & Touch ID are back to being quick and reliable
• Clearer instructions when submitting to overseas providers
• Eligible users can now submit overseas treatment requests for Singapore providers
Every little detail counts, thanks for sticking with us!
1.3.4 09/24/2025
This update makes signing in smoother than ever.
• Login form fields got a little polish for a cleaner flow
Every little detail counts, thanks for sticking with us!
1.3.3 08/26/2025
Bug Fixes
- The Claim List page now shows your claim status with the most accurate and up-to-date information, so you can track your claims with confidence.
1.3.2 08/14/2025
We’ve made some handy improvements just for you!
Better document uploads – When we need a little more info from you, you’ll now see exactly what to upload and how to send it quickly.
Smarter timeline view – Track your updates more clearly and easily.
Update now for a smoother, simpler experience.
1.3.1 08/14/2025
Stay updated with real-time notifications!
You will now receive push notifications for important updates, including:
- Inpatient Initial Guarantee Letter status
- Inpatient Final Guarantee Letter status
- Reimbursement Claim status
Make sure notifications are enabled to get the latest updates on your claims and approvals.
1.3 08/04/2025
Submit Overseas Treatment Requests!
Planning treatment abroad? You can now search for your preferred international Hospital or Clinic and send in a request directly from the app. It’s quick, simple, and made just for you.
Bug Fixes & Performance Boosts
We’ve cleaned up a few bugs and made things run even smoother, just the way you like it.
1.2 07/24/2025
We’ve made several under-the-hood improvements to enhance your app experience. This release includes:
- General performance optimizations
- Stability improvements to reduce app crashes
- Fixes for several reported bugs to ensure a smoother and more reliable experience
We’re always working to improve your experience. If you encounter any issues, please let us know via the support channel in the app.
Thank you for using our app!
1.1.1 07/11/2025
This version brings exciting new features and improvements:
App Lock with Biometrics: Reopen your app securely with your biometrics after it’s been idle.
Sign in with Facebook: A new, convenient way to access your account.
Under-the-hood improvements for a smoother experience.
We’re always working to make your experience better, thanks for using our app!
1.1 07/10/2025
We’ve been busy behind the scenes making the app even better for you!
Bug Fixes & Improvements
This update includes important bug fixes and performance improvements to keep your experience smooth and reliable.
Thanks for using the HealthMetrics app, your trusted partner in health insurance.
1.0.2 05/29/2025
We’ve made some thoughtful updates to give you a more comfortable and enjoyable experience with the app:
- Your comfort matters! The app now better adapts to your device’s font size and display settings, making it easier to read and navigate, especially if you prefer larger text or customized display scaling.
- We’ve freshened up the design and smoothed out a few interactions across the app. It’s the little things that make a big difference, expect a more intuitive, seamless experience all around.
If you're enjoying the app, we'd love it if you left a review. Your feedback helps us grow and improve. Thanks for being here!
1.0.1 04/30/2025
Thanks for updating!
We've given the reimbursement claim experience a little polish to make submitting a claim that bit smoother — plus the usual behind-the-scenes fixes and improvements to keep everything running nicely.
We're always tinkering to make the app better for you. Keep the feedback coming!
more Version 1.6.2 Jul 30
Data Linked to You The following data may be collected and linked to your identity:
Health & Fitness Contact Info User Content Identifiers Usage Data Diagnostics