Hi PaulC38,We’re really sorry to hear about your experience, especially after waiting a month for your tags — we completely understand how frustrating that must be.From your description, it sounds like your iPhone may not support AOA (Angle of Arrival) / AOD directional tracking features. On devices without this hardware capability, the map precision and “Find iTag” directional function may not work as expected. In those cases, the sound alert (beep) feature will still function normally.That said, we truly want to help you get the best possible experience. Please contact our support team with your iPhone model and iOS version, and we’ll guide you step-by-step to check compatibility and settings.We appreciate your patience and the opportunity to assist you.

Thank you for feedback. I am sorry for your bad experience, you are getting error on Arrow due to your Tag limitation, your tag don't have AoA and AoD antenna. We will love your response.

Hi Menot you,We’re really sorry to hear that your experience didn’t meet expectations.Bluetooth trackers typically have an effective range of around 10–30 feet indoors, depending on walls, interference, and your phone model. Signal drop beyond that distance can be normal behavior, especially in environments with obstacles or heavy wireless interference.Regarding using multiple tags — the app does support multiple devices, so it sounds like something may not be configured correctly. We’d truly like to help you get it working as intended.Please reach out to our support team with:• Your phone model• iOS/Android version• Tag model• App versionWe’ll walk you through troubleshooting and make sure everything is properly set up.We appreciate you giving it a try and would love the chance to turn this experience around for you.