I recently sent $3,500 worth of bitcoin to this wallet. I confirmed with the agents that everything was right and the funds were sent to correctly. The funds never showed up in the wallet. The customer service reps don’t provide any information or explanations. They use the generic response of “24-48” every single time. They avoid questions and only answer certain ones. Super frustrated with the lack of communication and the handling of my funds.
Developer Response
I understand how frustrating this has been, especially with a transaction of this size. I’d like the opportunity to take a closer look at what happened and provide you with clearer answers. Please reach out to us again at support@rockwallet.com so I can review this with you and help get things moving.
Some of the worst software I’ve used
Brianss406
It’s right with bugs and failures to give you messages about minimum amounts. I do not recommend trying to use this app.
Lowest fees
CryptoBro1975
I’ve used a lot of apps to buy crypto with my card and I must say the strength of Rockwallet is ease of purchase, my cards actually work and the fees are not high like some other apps. Rockwallet can use a few more features but I’m sure that is coming.
Developer Response
Thanks for the ⭐⭐⭐⭐⭐ and for being with RockWallet for the past two years! We're so glad you're enjoying the new app and the smoother experience. Your continued trust means a lot to us, and we're excited to be part of your crypto journey. Thanks for growing with us! 🚀
Great product
BurlingameHACK
The feature set is rich and the user interface enables smooth usage. I spoke to customer care and they were quite helpful.
Developer Response
Thanks for the love! We’re glad you're enjoying the app. We appreciate your support and are happy to be part of your crypto journey! 😊
We've been listening. A round of bug fixes and performance improvements are in this update.
Enjoying the app? Drop us a review - it helps more than you know.
Version 1.8.0
The developer, RockWallet, LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Contact Info
Identifiers
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Financial Info
Location
Contact Info
User Content
Identifiers
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Identifiers
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
