I really loved this app at first, but after about a month the camera suddenly stopped working and only displayed a black screen. I tried every troubleshooting step I could think of, and my phone’s regular camera worked perfectly, so the issue appeared to be with the app itself. Despite paying for the subscription, I still couldn’t use the camera.What was even more frustrating was the lack of customer support. There isn’t an easy way to contact support through either the app or the website. When I searched online for help, the only suggestion was to send a message through Instagram.The app has a lot of potential, but it really needs a more reliable support system so paying customers can get help when problems arise.
hey ally! thank you so much for the thoughtful feedback, and for sharing that you love the app. after receiving your review, we submitted an update to apple, version 3.2.3, with a critical bug fix that should address the very rare issue where the camera may display a black screen. please keep an eye out for the update once it becomes available, and we sincerely hope it fixes the issue for you.we are a very small team (literally started as me and my best friend, but we’re growing!) and up until now, we have been handling support through social media because that has been the most convenient way for many users to reach us, but we hear you. we are actively working on setting up a dedicated email support system so users can easily reach us with any questions or issues.in the meantime, please feel free to direct message us on ig or tiktok if the issue continues after the update. we are genuinely committed to fixing any problems users experience. we also believe the app has a lot of potential, and it was created by real people who love the digicam look but do not always want to carry a second camera when we already have one in our purse!thank you again for being a loyal user as we continue improving the app. if the update solves the issue, we would appreciate you updating your rating. if not, we will not settle until it is fixed for you.