I want to start off by stating that I am NOT a new provider in the field of ABA. I have used multiple different data tracking apps. RethinkBH is by far the WORST app I have EVER used. They charge substantially more than other companies, and the amount of glitches are UNACCEPTABLE. This company is DEPLORABLE. When the supervisor and I called Rethink to figure out why my sessions are not showing up, and in one instance was even DELETED, Rethink refused to take any accountability. They immediately placed blame on me and the supervisor and absolutely refused to take any accountability at all. This app has impacted my client’s services and has made doing my job impossible. Neither myself nor my BCBA deleted the session. I was able to see the session in the old app, including all of the data that I took as well as my note that I submitted. If the BCBA had deleted the session note, I would not be able to see the session AT ALL in the old app. Rethink is overpriced for TRASH service. Steer clear! Run far away!! Do NOT use Rethink!!!! If I could submit a review with a negative star, I would! I cannot believe they are advertising as a program for behavioral health, when they contribute to stress and anxiety through and through! The amount of glitches, app crashes, shut downs, and random loss of appointments has caused maladaptive Bx for clients. Which at that point, what’s even the point of conducting session when the program I have to use is the trigger?! This is highly unacceptable. Rethink clearly doesn’t take this seriously and has no interest in fixing their issues. Don’t waste your time. Don’t waste your money. Don’t risk your reputation.

You’d think this app would be an improvement from the original Rethink app, but it is in fact a complete regression. Session after session, data that I record and submit through this app goes missing. I check the session note online, and some of the data is just gone, nowhere to be seen, for no apparent reason. It’s like the app just picks data at random to delete. Also, the user experience is worse. It wasn’t great to begin with in the old app, but at least that app never deleted data. It’s actually mind-boggling how terrible this app is all-around. And support takes weeks to respond and is utterly useless when it comes to actually resolving any issues. Find a comp sci student, give them a weekend, and they would develop a better app.

This newest update is probably the worst update that I've ever experienced with this data collection app. It's so slow and lags so horribly that when I scroll and enter data within only ONE program tab open that it'll record my tap to enter data on a random target. I'm kicked out of the session constantly and have to go back into the session through the calendar and make my program selections all over again. Because it's so slow, I always worry that I'll just get kicked out of the app again when I sumbit my data for the day. Please do something about the slowness especially during times it's "syncing."

Well first off I want to say I love the app appearance, and that you can quickly scroll up and see what time the session begins/ends while in data collection. Also, with the old app anytime my schedule was changed I would have to completely log out and log back in (which usually ended in deleted data.) and with BH+ it updates in real time, without having to log out. On the other hand this app still needs to improve dramatically, specifically more bug fixes. As an RBT at a clinic I am unaware of how much it actually costs but if its really expensive I would advise to explore other options first.-Data Collection: today I got kicked out of data collection mode and had to reselect targets and behaviors about 4 times. Though it did not fully log me out and no data was actually lost like the old app.-Session Note (AI): As somebody who does not normally like AI, I do appreciate the AI notes (primarily because I believe half of my coworkers are unable to spell or use grammar on their notes..apparently), I really appreciate the professional clinical tone and grammar. But until it gets fixed only use as ROUGH DRAFT!!! Proof read!!!! The AI has consistently written inaccurate session times (ex: during a 313 minute session..), and will write data for behaviors that werent even recorded.-Session Note Finalizing: really needs bug fix-updates...bad. Just earlier I submitted my data, finished my note, and verified but it would not let me finalize session because I 'needed to submit my data'.. so I went back to submit the data and it showed as already completed (like with all other previous data) and was no longer actively on my data collection to submit! I cannot submit duplicate or inaccurate data so I can't just re-enter the data.. but would not let me submit no data either obviously.. so I was unable to finalize the note, and had to have help from my superiors (it was not an easy fix at all.)