We sincerely apologize for your experience. We understand how stressful this situation must have been, especially when you had a flight to catch.While advance bookings are intended to help ensure a smooth pickup, we regret that a driver was not available at your scheduled time. This is not the level of service we aim to provide.We are particularly concerned that you were asked to pay again after already paying through our app. We would like to investigate what happened and ensure that any duplicate payment is resolved.Please contact us at **hreyfill@hreyfill.is** with your booking details so we can review the situation and address any payment issues.Thank you for bringing this to our attention. Your feedback helps us identify where we need to improve.

Thank you for the thoughtful review and for recommending the Hreyfill app to visitors in Reykjavík. We’re glad to hear you found it easy and convenient to use.We also appreciate your feedback regarding advance bookings and switching between Wi-Fi and mobile data. Comments like these are helpful as we continue improving the app and the overall booking experience.Thank you for choosing Hreyfill, and we hope to welcome you again on your next visit to Iceland.

We’re sorry to hear about your experience. A cancelled booking should not result in you being charged for a completed ride, and we would like to investigate what happened in this case.In some cases, a card transaction may initially appear on a statement while the payment is still being processed or released, but we would need the booking details to confirm exactly what happened here.Please contact us directly with the phone number used for the booking and the approximate time of the order so we can look into the transaction.We also want to be clear that Hreyfill does not intentionally charge customers for rides they have cancelled. We take concerns like this seriously and would appreciate the opportunity to investigate and resolve the matterYou can contact us at hreyfill@hreyfill.is

We’re sorry to hear about your experience. A cancelled booking should not result in you being charged for a completed ride, and we would like to investigate what happened in this case.In some cases, a card transaction may initially appear on a statement while the payment is still being processed or released, but we would need the booking details to confirm exactly what happened here.Please contact us directly with the phone number used for the booking and the approximate time of the order so we can look into the transaction.We also want to be clear that Hreyfill does not intentionally charge customers for rides they have cancelled. We take concerns like this seriously and would appreciate the opportunity to investigate and resolve the matterYou can contact us at hreyfill@hreyfill.is