There is little information to find to demonstrate how this works. I see no way to log information or no notifications that insure it is monitoring or not. They were quick to activate my account once I uploaded the prescription (less than 12 hours) and the test alert and calls worked well for everyone, but that’s it. Having some reassurance or at the least an official video that shows what the app looks like both from the phone, and from the actual watch would be helpful. Also I am a parent with my child’s watch and child’s apple id paired to my phone so that would need a separate video than an adult monitoring their own. Thankya
Developer Response
Thank you for your feedback, it always helps us understand where we can improve. We have added a video to our FAQ section on our website (www.epiwatch.com), with a link to the video under 'How Do I Set Up My EpiWatch Account'. Once your subscription is active, and monitoring is turned on by pressing the blue 'Monitor' button on the watch face, you will see a blue MONITORING message at the top of the watch face, indicating that monitoring is active. Please reach out to us with any additional questions at troubleshooting@epiwatch.com.
I like it
Kballard95
It alerted my husband during a tonic clonic seizure and it doesn’t have false alarms which is nice. I like that it’s FDA approved I just wish it wasn’t so much more expensive than the other apps. I also like that they added a seizure log type thing to it so you can record when you have one. Overall it does its job it’s just so pricey($20 a month when most others are $12-$14 a month)so that’s why I give it a 4.
Developer Response
Thank you @kballard95 for the feedback, and we're glad to hear that your husband was alerted. Thanks also for the feedback on the seizure log - that was updated based on user feedback! We also wanted to let you know that we frequently offer price promotions - please reach out to us at admin@epiwatch.com to check on available discounts that may apply.
Caregiver -Kathryn Gurley
KGurley2121
This App alerted our son Ben, who has Epilepsy and Ventricular Tachycardia. The App alerted Ben BEFORE he had a tonic-clonic or grand mal seizure! It is very dark out, and Ben’s blood sugar was low. Ben drank some ginger ale, and Ben did not go into a seizure because of this App! We are SO GRATEFUL! We were in the same room and heard the ding, then a ten-second countdown to alert caregivers, which Ben stopped because we were with him. We have NEVER had an APP ( and we have tried them ALL alert us before a seizure! This is Brilliant, THANK YOU EpiWatch! 🙏
Latest update does not pair
JT00055
We usually love this app but the most recent update does not allow you to pair the watch and phone, making it unusable as you cannot start tracking. We reached out to support but have not received a response, hopefully there’s an updated fix soon. Prior to this we had no complaints!!
Developer Response
Thank you for your feedback, we appreciate it. We are currently working on an update that will address this issue, and will include it in the next update. We welcome your ongoing feedback, and thank you for sharing it.The EpiWatch TeamUpdate - if you are unable to pair watch and phone, please be sure to check the version number on both the watch and phone to ensure they both reflect the same software version (on the settings screen of the app). If the watch is not running the same version as the phone, you may need to delete the EpiWatch app on your watch and re-download it to ensure both watch and phone are operating on the same version of software)
Improvements:
- Significantly reduced battery drain during monitoring.
- Faster, more reliable syncing between your watch and phone.
- Streamlined seizure reports.
- Security and privacy improvements.
Bug Fixes:
- Fixed an issue where the app could show a connection error at launch.
- Fixed incorrect messaging when a monitoring session stopped.
- General stability and reliability improvements.
Version 1.3.1
The developer, EpiWatch, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Health & Fitness
Contact Info
User Content
Identifiers
Sensitive Info
Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
EpiWatch, Inc.
Size
96.2 MB
Category
Medical
Compatibility
Requires iOS 17.0 or later.
iPhone Requires iOS 17.0 or later.
Apple Watch Requires watchOS 10.0 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.