What's New • New: Start a conversation with a brand-new contact — create the contact right from the new-chat flow. • New: Open a support ticket directly from a conversation. • Improved: The guest's latest reservation now appears in the chat header, with the full list of their reservations in the contact-info screen. • Fixed: Keyboard behavior, message copy, and WhatsApp reactions now work reliably. • Various stability improvements and bug fixes.

New - WhatsApp templates, redesigned: browse by category, filter by language, search, and preview real media before sending — with required fields validated and a clear 24-hour conversation-window indicator. - Turn the AI assistant on or off for each individual conversation. - Link or unlink a reservation to a conversation right from the chat. - Multi-media WhatsApp messages now arrive as separate, individually trackable messages. - The property / room name now appears above the contact in your conversation list. Improved - More reliable sign-in and sessions — no more unexpected logouts, and "Keep me signed in" + Face ID / Touch ID now work consistently day to day. - Incoming messages appear instantly. - Ticket filters now match the desktop exactly. - Marking a conversation as handled updates the list immediately. - Rooms show their real name instead of an internal ID. Fixed - Email call-to-action buttons are now legible in dark mode. - Smoother conversation-list scrolling. - The "Link to booking" buttons are no longer hidden behind the keyboard. - Clearing a conversation now also clears its preview in the list, and unlinking a reservation updates the header right away.

What's new in this update: • Biometric sign-in with Face ID and Touch ID — fast and secure. • AI replies: clearer error handling with one-tap retry when a response can't be generated. • HTML email messages now open in a full-screen viewer, with cleaner in-chat previews. • WhatsApp improvements: send longer messages, more reliable voice messages and image/template sending, and access to more message templates. • Reservations: start a conversation directly from a reservation and view its history. • Copy text directly from any message bubble. • Accurate unread badges — no more phantom counts. • Smoother sign-in that keeps you logged in longer. • Various stability and performance improvements plus crash fixes.

What's new: • WhatsApp voice notes now play correctly, including the OGG/Opus format used by most senders • Image previews open reliably in full screen — no more stuck "Preparing image…" screen • WhatsApp videos show a first-frame thumbnail in the chat list and play smoothly with native controls • WhatsApp templates can now be sent from the app (previously only desktop worked) • Sender name under your own messages is now rendered in a high-contrast light grey — much easier to read • Refreshed splash screen matching the rest of the Smartness product family • Fixed an edge case where the app could get stuck loading after a push notification • AI suggestion feedback is now visible on sent messages that accepted an AI reply

What's New: • New Chat — Start conversations directly from the app by selecting a contact and sending a WhatsApp template • Knowledge Base — View, edit, and manage your hotel's knowledge base documents on the go • Improved Tickets — Assign, change priority, and update ticket categories with quick controls • Conversation Info — Tap the chat title to see contact details, or use "Show Info" from the menu • Sender Attribution — See who sent each message in multi-agent conversations • App Update Notification — Get notified when a new version is available Bug Fixes & Improvements: • Fixed crash when opening conversations on iPad • Fixed WhatsApp templates showing wrong content after sending • Improved login session — "Keep me logged in" now works correctly • Aligned conversation status dots with webapp • Fixed ticket assignment to show all available users • Improved overall stability and reduced debug logging

What's New in 1.11.2 - Tickets: New ticket management system — view, create, and update support tickets directly from the app. See ticket details, change status, add comments, and jump to the related conversation. - Booking messages: Fixed an issue where Booking.com and Airbnb messages were displayed as raw HTML instead of readable text. - Conversation status: Status indicators now match the web app, with accurate colors and action-based logic. - Navigation: Improved navigation between tickets and conversations. - Stability: Various bug fixes and performance improvements.

What's New in 1.9.2 - Faster message loading with improved scrolling experience - WhatsApp: vCard contact cards now display directly in chat - WhatsApp: message reactions are back - WhatsApp: 24-hour session banner now shows accurately - PDFs and documents open directly in your device's native viewer - Better HTML email rendering in conversations - AI suggestions display correctly - Fixed message bubbles layout and text wrapping - Improved login flow and stability - Various bug fixes and performance improvement

• Voice messages: Record and send audio directly • Media preview before sending • Improved WhatsApp session handling • Faster image sending with instant preview • Fixed audio/video playback issues • Enhanced stability and performance

This update includes an improved conversation filtering system for faster and more accurate results.

What's New in 1.7.0: • New Reservations feature - Browse and search all your property reservations • Start conversations directly from any reservation (WhatsApp, Booking.com, Email) • View complete reservation details including guest info, stay dates, and pricing • OTA Action Buttons - Booking.com and other OTA action buttons now display correctly in chat messages. • Improved app performance - 70% faster loading times • Bug fixes and stability improvements

Conversation Management Introducing the conversation action menu! Access powerful tools with a single tap: archive conversations to declutter your inbox, mark important chats as relevant, clear old messages, or delete conversations entirely. Every action is protected with confirmation dialogs to prevent accidents. Under the Hood Improved backend connectivity, enhanced performance, and critical bug fixes for a more reliable experience.

Send WhatsApp template messages with images and buttons for faster, more professional customer communication. Plus: improved media sharing with full-screen viewer, faster uploads, and better overall performance.