I recently subscribed to a weekly plan with a 3-day free trial and then paid for a full week. After canceling, I reopened the app and was offered another 3-day trial. I planned to use the trial period to decide whether to switch to the annual plan or cancel entirely. However, I was charged for the full week without the free trial, so I requested a refund through Apple, which was unfortunately denied.I ended up subscribing to the annual plan because I genuinely like the app, but this free trial “bug” felt misleading - almost like it was fishing for an accidental weekly subscription, which felt unfair. I wish I had received that refund, as I demonstrated my loyalty by subscribing to the annual plan, but I understand if that’s not possible.I strongly encourage the team to fix this bug to prevent future users from unintentionally being charged for an expensive weekly plan.Thank you.
Thank you for taking the time to share this detailed feedback, and we truly appreciate your honesty and support.It looks like the 3-day free trial had already been used previously on your Apple ID so it wasn’t eligible to be used again. But we completely understand how this could feel misleading, and your feedback is very valuable.While refunds are handled solely by Apple and we can’t override their decisions unfortunately. We also genuinely appreciate your decision to continue with the annual plan it means a lot to us ❤️For more, you can contact us at support@laidbackapps.com we’ll be happy to assist you further.