This update optimizes certain feature experiences and improves app stability.

- This update optimizes certain feature experiences and improves app stability. Thank you for your support. We hope you enjoy an even better customer service experience!

- Added support for ignoring replies - Added support for forwarding chat messages - Added an Autopilot menu for viewing and handling AP messages - Convert speech to text in real time before sending so recipients can read the message as text - View upload progress and video duration when sending videos - Fixed some issues and improved the user experience Thank you for your support. We hope you enjoy an even better customer service experience!

- Added theme switching - Fixed some issues and improved the user experience Thank you for your support. We hope you enjoy an even better customer service experience!

- Added a QR code scanner for signing in by scanning the login QR code displayed on the desktop app or web version - Fixed some issues and improved the user experience Thank you for your support. We hope you enjoy an even better customer service experience!

- Fixed several issues and improved the overall user experience Thank you for your support. We hope these updates help you deliver an even better customer service experience!

- Added "End Type" & filter sessions by it - Delete visitors/customers also deletes profile data (if permitted) - Full data access: directly "Join Session" - Delete profile also deletes related sessions - Hide Session: no push notifications Fixed bugs & improved UX Thanks for your support!

- Added a conversation hiding feature; hidden conversations will no longer trigger push notifications. We’ve fixed several issues and improved the user experience. Thank you for your support!

-Added voice messaging -Added a separate Send button; Enter inserts line breaks when enabled -Authorized users can recall others’ messages in “All” -Authorized users can transfer others’ conversations in “All” -Projects are saved by login email -Updated bottom tabs for iOS 26 -“Pending” is now a tag and no longer changes conversation status -Inactivity rules still apply to “Pending” conversations We’ve fixed several issues and improved the user experience. Thank you for your support!

- Added image preview navigation in conversations. - Added visitor message push alerts. - Added Copilot reply suggestions. - Added typing translation. - Added feedback. - Added a Send button to the keyboard. - Improved group chat member visit-time filtering. Fixed some issues and improved experience. Feel free to update and let us know if you have any feedback.

- Added the ability to initiate chats and create sessions from the visitor details page. - Added a "What's New" pop-up to keep users informed about version updates. - Added a visitor and customer management module. - Added notifications for new visitor inquiries in the visitor/customer list. - Added a one-click block function to the visitor details page. Fixed some issues and improved experience. Feel free to update and let us know if you have any feedback.

Fixed some issues and improved experience. Feel free to update and let us know if you have any feedback.

Fixed some issues and improved experience. Feel free to update and let us know if you have any feedback.

- Optimized video loading experience - Added search box to chat conversation page - Archive module supports searching chat history - Adjusted attachment upload size limit logic Fixed some issues and improved experience. Feel free to update and let us know if you have any feedback.

- Quick replies are now pre-filled into the input box. - Added auto-save for input drafts to retain content when switching pages or returning. - Support for sending note-type messages. - Active chat list now supports sorting and filtering. - Added "All Categories" view for in-app sessions. - Added "Assign Session" button at the bottom of queued chat views. Fixed some issues and improved experience. Feel free to update and let us know if you have any feedback.

- Supports node selection, enhancing workflow configuration flexibility. - Supports offline form messaging capabilities, optimizing the information collection experience in offline scenarios. Fixed some issues and improved experience. Feel free to update and let us know if you have any feedback.

Fixed some issues and improved experience. Feel free to update and let us know if you have any feedback.

- Optimization of pending operation experience, consistent with desktop logic - Function entries dynamically displayed based on role permissions - Added visitor tag filtering in pop-ups (start chat/add group members) - Support transferring and adding agents in conversations for more flexible collaboration Fixed some issues and improved experience. Feel free to update and let us know if you have any feedback.

• Added: Support for "deleting" failed sent messages • Added: Display of "note messages" in conversation and profile details • Added: Visitor rating information shown in the conversation window, with the rating displayed as the last message • Added: Autopilot sessions in the profile, with support for taking over sessions • Various experience improvements • Bug fixes

• New: Added role name display under the project name in the project switcher panel • New: Added @Mention functionality in group chats • Various experience improvements • Bug fixes

- Added a new **Archives** tab, supporting quick access to all conversations and chat records for efficient review of historical communication content.

Fixed some issues and improved experience. Feel free to update and let us know if you have any feedback.

- Added custom tags to conversation information/visitor information. - Quick replies now support images. Fixed some issues and improved experience. Feel free to update and let us know if you have any feedback.

- Added an unread message indicator bubble for historical messages in chats, making it easier to locate unread content. Fixed some issues and improved experience. Feel free to update and let us know if you have any feedback.

- Added multi-account switching function to support efficient management of multiple projects. Fixed some issues and improved experience. Feel free to update and let us know if you have any feedback.