TWT Chat is an enterprise-level intelligent customer service system designed to enhance customer service efficiency and user experience.
Many enterprises encounter these issues:
● Customer inquiries are scattered, and customer service agents are overwhelmed
● Repeated answers to common questions waste human resources
● Difficult to manage multi-platform messages uniformly, with slow response
TWT Chat helps you solve it effortlessly:
● AI Auto-reply: Smartly identifies customer inquiries, quickly answers common questions, and saves customer service time
● Multi-channel unified management: Centralized processing of messages from websites, apps, and social media platforms
● Real-time Customer Service & Team Collaboration: Multiple agents handle inquiries simultaneously, with tasks and notes clearly assigned and tracked
● Data Statistics and Analysis: Response data, customer behavior visualization, aiding in optimizing customer service processes
● Cross-device support: Multi-platform management for mobile phones, tablets, and PCs, enabling customer service anytime, anywhere
Suitable for various scenarios such as enterprises, startup teams, SaaS service providers, e-commerce, and online education, it helps you reduce labor costs, improve customer satisfaction, and enhance brand image.
Download TWT Chat now and usher in a new era of intelligent and efficient customer service!
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- Added "End Type" & filter sessions by it
- Delete visitors/customers also deletes profile data (if permitted)
- Full data access: directly "Join Session"
- Delete profile also deletes related sessions
- Hide Session: no push notifications
Fixed bugs & improved UX
Thanks for your support!
Version 1.11.0
The developer, HIGHSOON PTE. LTD., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Identifiers
Data Linked to You
The following data may be collected and linked to your identity:
Identifiers
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
