The app and interface are largely the same as the UK app. This app is a solution to the issue of exorbitant custom fees so it is affordable to send to the US now. However, the trade off seems to be that certain sizes cannot be delivered to the US. They show up crossed out/out of stock on the US app and on the UK app they’re accessible but an alert shows up that you can’t deliver those sizes to the US. You probably wouldn’t realize unless you compare the apps but this is a huge sticking point. Waiting for items to be restocked and they finally are but just are available to you is frustrating. It seems to also affect new items that are low on stock in a particular size. It’s a real shame because I’ve been waiting for a solution to the custom fees since it made shopping with L&Y impossible but now I can’t get my size even if it’s in stock for the UK. I wouldn’t have been totally surprised if certain items became UK exclusive but to make sizes unavailable is deeply disappointing.

I love Lucy and yak, especially as a plus-size woman, this is one of the few brands I can find showstoppers for my wardrobe. I’ve had the original app for a couple use and have been able to shop no problem. Today I went to make an order and was redirected to this new US app - unfortunately for some reason there are no size charts in this app! These are honestly crucial for me as a plus size shopper, so … idk. Lol. I suppose I can just use website, but, would’ve loved to have been able to use the app.

The wishlist function doesn’t work at all. Whenever I try to save something to my wishlist, it lights up the heart as if it saved. But then when I actually go to the wishlist page, it says there are no wishlists created. Then when I try to use the button to create a wishlist, it gives a red error message saying “an error occurred, please try again later”. This has happened multiple times.

I don’t normally leave reviews on apps, but I am so sad about how poorly this app runs. The wishlist doesn’t work, some categories don’t load at all. I mainly shop for dresses/skirts and neither load for me. I have to manually search it & then only SOME come up. I miss the OG app:(