My Home Telecom

Your Home Telecom Connection

Free · Designed for iPad. Not verified for macOS.

Take control of your home internet and account with My Home Telecom, the smart and effortless way to manage your broadband, stay connected, and get support when you need it. Designed exclusively for Home Telecom customers, the My Home Telecom app gives you more control at the palm of your hand. From managing your Wi-Fi and checking your connection to viewing bills, updating account details, and accessing support, everything you need is just a tap away. Key Features * Connection Management: Manage your broadband connection with a redesigned Connection area, making it easier to check, test, and control your service. * Wi-Fi Management: Update your Wi-Fi name, change your password, manage security settings, and keep your home network configured the way you want it. * Wi-Fi Heat Map: Use the Wi-Fi heat map tool to help understand wireless coverage around your home and identify areas where your signal may need improving. * Device Oversight: View devices connected to your network, including offline devices where supported, so you can better understand what is using your connection. * Speed Checks and Diagnostics: Run speed tests, check your broadband performance, and use built-in tools to help identify connection issues. * Fault Reporting: Report issues quickly, upload photos where needed, and give our support team the information they need to help resolve problems faster. * Billing and Payments: View bills, invoices, payment history, and clearer information about what you are paying for directly inside the app. * Billing Queries: Raise disputes for payments or charges, track billing queries under review, and request to close a query from your wallet. * Direct Debit Management: Manage and update your Direct Debit details, including your payment date and bank account information where available. * Account Management: Update key account details, manage contact information, nominated contacts, marketing preferences, add-ons, loyalty information, vulnerability details, and power of attorney information. * Upcoming Changes: See upcoming account changes in one place, making it easier to keep track of what is changing and when. * Live Chat Options: Access live chat from inside the app, making it easier to get help when you need support. * Smart Notifications: Stay informed with alerts about outages, service updates, performance insights, and Wi-Fi optimisation tips. * Dark Mode: Choose between light mode, dark mode, or your device settings for a more comfortable app experience at any time of day. The latest version also includes bug fixes, stability improvements, visual enhancements across connection and testing screens, and fixes for loading issues to help make the app smoother and more reliable. With My Home Telecom, you are always in control. Manage your connection, monitor your service, view your account, and get support with ease, all from one simple app.

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In this update, we’ve fixed several bugs and made the process for adding third-party hardware easier, smoother, and more automated. Spotted a bug? Let us know at appbugs@ta1.co.uk.

The developer, Home Telecom LTD, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

  • Data Linked to You

    The following data may be collected and linked to your identity:

    • User Content
  • Data Not Linked to You

    The following data may be collected but it is not linked to your identity:

    • Contact Info
    • Identifiers
    • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

The developer has not yet indicated which accessibility features this app supports. Learn More

Seller
  • TELECOM ACQUISITIONS LTD
Size
  • 5.4 MB
Category
  • Utilities
Compatibility
Requires iOS 15.6 or later.
  • iPhone
    Requires iOS 15.6 or later.
  • iPad
    Requires iPadOS 15.6 or later.
  • iPod touch
    Requires iOS 15.6 or later.
  • Mac
    Requires macOS 12.5 or later and a Mac with Apple M1 chip or later.
  • Apple Vision
    Requires visionOS 1.0 or later.
Languages
  • English
Age Rating
4+
Copyright
  • © 2026 Home Telecom LTD