Paddl Ai
24/7 Hospitality Operations
Free · Designed for iPad. Not verified for macOS.
Your daily operations, sorted.
Paddl Assist is the staff app for UK hospitality teams. Daily food safety records, tasks, your rota and every procedure you need, on the phone in your pocket. Your business needs a Paddl account: £69 per location per month with every feature included, and a 30-day free trial at paddl-ai.co.
DAILY TASKS AND FOOD SAFETY RECORDS
Open your shift to a clear list of what needs doing. Fridge and freezer temperatures, cooking and cooling checks, cleaning routines, delivery inspections. Tick them off in seconds. A reading outside the safe range is flagged there and then, and asks what you did about it, so the record is complete before anyone asks.
YOUR SHIFTS, HOURS AND TIME OFF
See the shifts you are rostered for and clock in from the shift itself. My hours shows the period you are in and whether your manager has approved it. Book time off, including half days. Offer a shift you cannot work and claim one a colleague has offered. Say which days you would rather not work. Managers can approve time off and swaps from their phone.
ASK PADDY, YOUR AI ASSISTANT
Got a question? Ask Paddy. From allergen queries to procedure questions, Paddy searches your own business knowledge and answers in seconds, day or night. Managers can ask Paddy to do things too: log a visitor, raise a maintenance job, add a task, write up the handover. Paddy shows exactly what it is about to do and waits for you to confirm.
SFBB, HACCP AND ALLERGENS
The Safer Food Better Business pack, the HACCP plan and the full allergen matrix are on the app, so the answer is in your hand at the counter instead of in a folder in the office. Natasha's Law labelling information included.
QUICK REPORTING
Accident? Broken fridge? Delivery short? Report it with photos and notes in under a minute. Maintenance jobs assigned to you appear in the task list you already read, with the conversation about the job attached.
LEARN
Training and knowledge in one place. Sign off on training, view your certificates, search procedures and safety guidance, and see exactly what is due.
EHO READY
Compliance status at a glance. SFBB packs, temperature records, cleaning logs and training sign-offs, all organised for when the inspector walks in. Your manager exports the lot as one audit pack.
ELEVEN LANGUAGES
English, Arabic, Chinese, Filipino, French, German, Polish, Portuguese, Spanish, Tamil and Thai. Pick yours in Profile, or let it follow your phone. Arabic reads right to left with the layout mirrored. Dates, times and numbers follow the language you choose.
WORKS OFFLINE
Poor wifi in the kitchen? Complete tasks offline and everything syncs when you are back online. Nothing queued is dropped.
BUILT FOR HOSPITALITY
Every screen is designed for a thirty-second interaction on a busy shift, not desktop software squeezed onto a phone. Used in restaurants, pubs, hotels, cafes, takeaways, nightclubs and event venues across the UK.
Paddl Assist needs a Paddl account. Start a 30-day free trial at paddl-ai.co.
more Bugfixes and module hiding/showing
3.12.0 1d ago
Team chat is here.
Every venue gets its own channels, built from your rota, so a new starter is in on day one and anyone who leaves is out the moment their account is switched off. Groups, direct messages, replies, mentions, reactions, photos, video, voice notes, documents, GIFs and polls.
Managers can send a broadcast to everyone, a site, a staff group or a role, and see who has read it. Mark one urgent and it asks each person to acknowledge.
Open shifts are posted where the team already is, and you claim one in a tap. Offer a shift you cannot work and a colleague can pick it up.
Report a fault straight from a message, with the photo already attached.
Shared venue tablets now sign in as a device and staff tap in with a PIN, so check-ins and messages belong to the person actually standing there.
Read a message in your own language with Translate.
Also in this release: quiet hours for notifications, ratings on Paddy's answers, and the Shifts tab stays hidden until your rota is published.
3.11.0 6d ago
- The app speaks your language. Arabic, Chinese, Filipino, French, German, Polish, Portuguese, Spanish, Tamil, Thai and English, chosen in Profile > Language or left to follow the language your device is set to. Your choice follows you to any device you sign in on
- Arabic reads right to left, with the layout mirrored to match
- Dates, times and numbers follow the language you pick
- New Shifts tab, holding the things that were buried on the home screen: your rota, your hours, time off, swaps and availability in one place
- See the shifts you are rostered for and clock in from the shift itself
- My hours shows the period you are in, the ones before it, and whether your manager has approved them. Hours and a status, never pay
- Book time off, including half days at either end of a range
- Offer a shift you cannot work, and claim one a colleague has offered
- Say which days and times you would rather not work. It never stops a manager rostering you, it tells them before they do
- Managers can approve time off and shift swaps on their phone. Until now the notification told you somebody needed an answer and the only place to give one was a laptop
- Approving shows what the person's balance becomes, not just what it is now, and lists the shifts that clash rather than counting them
- Declining asks for a reason, and the person gets it
- Knowledge and Training are now one Learn tab. Everything you had is still in it
- Checking in records where you were, if you allow location access. It never holds up the start of a shift, and it is skipped if you say no
- Maintenance jobs assigned to you appear in the task list you already read, with the conversation about the job on it
- Report a broken room or area, not only broken equipment
- Hand Ask Paddy a document or a photo from your phone
- Talk to a human is a real conversation with the support team now, rather than a message into the dark
- Sites are grouped by region in the location picker, for businesses that use regions
- Search the area and equipment pickers instead of scrolling them
- When something is refused, you see the reason rather than a general failure
- Work submitted with no signal is more reliable: nothing queued is dropped, a report waits for its photos rather than syncing without them, and a sync that gets stuck can be cleared
3.7.0 Sep 10
- Number fields accept decimals again
- Shared tablets no longer sign themselves out after 15 minutes idle
- Typing now counts as activity
- The last shift's handover reaches the next one
- An unread handover stays on the home screen
- Read back past shift handovers from Reports
- Task history screen for reviewing past days
- View photos uploaded against a task
- Submitted reports show a "Resolved" status and a confirmation badge
3.6.0 Jul 24
- Stay signed in: the app now quietly renews your session while you use it, so "session expired" only appears after a full week of not opening the app
- End-of-day report prompt on check-out, when your business has a check-out rule set up for your role
3.5.0 Jul 17
- iPad: the app now fills the screen instead of running phone-sized, with forms, lists an
d detail screens sized for tablet
- iPad landscape support, including a two-pane Tasks view (the list alongside the selecte
d task) in landscape
- Modals shown as centred dialogs on tablet rather than full-screen sheets
- Splash screen logo no longer oversized on tablet
- Opening and temperature checklists now move to Done as soon as every item is completed
- Ask Paddy: formatted answers (bold and lists)
3.4.0 Jul 13
3.3.0 (2026-07-11)
- Weather, wind and tide panel shown after check-in, with configurable fields
- Manager notes on the shift handover modal
- My Credentials screen for employees (Groups merge)
- Contractor Tasks screen
- Food safety checks: Cooling, Hot Holding, Chilling and Defrosting surfaced in Reports
- Live in-form pass/fail with a corrective-action prompt on food safety checks
- Optional batch link on food safety checks
- HACCP-contribution banner on linked report types
- Routines now reflect priority order in the task list
- Custom routine category icons render safely
- Clearer sign-out message when a session expires, instead of a silent bounce
- Add action hidden for staff on allergens so they aren't bounced home
- Retired the standalone group-info metadata screen
3.3.0 Jul 11
- Log visitors and view who's on shift
- Location Monitoring card with count input
- Leases, Licences & Contracts legal category
- Android welcome screen for labl.it/Sunmi
- Bug fixes and polish
3.2.0 May 5
- Multi-business login flow with business picker and seamless switching
- Cross-business push notification routing with switch prompt
- Offline queue flush and push token re-register on business switch
- Smart document upload wizard with step-by-step flow (select, analyse, review, done)
- AI-powered document classification with specialised record creation (routines, risk assessments, COSHH, knowledge)
- Multi-page document scanner with 2-column grid, page reordering, and PDF generation
- Dashboard deep-link from upload results with auto-login
- Equipment detail screen redesigned with AI health analysis, trend sparkline, concerns, action items, calibration history, maintenance jobs, and linked HACCP CCPs
- Notification pagination fix and load more button
- AskBar simplified placeholder text
- Quick actions reorganised into Food Safety and Operational Reports
- Personal document upload form spacing and layout improvements
- Region-aware labels and SFBB gating for non-UK businesses
3.1.0 Apr 5
## 3.0.0 (2026-03-23)
- Training tab with dedicated tab bar icon
- Immersive block-based training with swipe navigation, animations, and haptic feedback
- Interactive blocks: True/False, MCQ, Scenario Branch, Timed Recall, Drag & Drop
- Offline training with local progress tracking
- Segmented progress bar across training blocks
- Outstanding training modules on dashboard
- Markdown rendering in training content
- Monitoring inputs for sound level and capacity count
- Incident report button with grouped select
- Redesigned training module cards
- Various training UX and layout fixes
3.0.0 Mar 26
## 2.3.0 (2026-03-19)
### New Features
- **Quick actions**: New quick actions screen in manage mode with shortcuts for quick tasks, corrective actions, maintenance jobs, COSHH products, and allergen items
- **Review details**: Review detail screen accessible via compliance alert notifications with AI analysis, compliance flags, and staff on shift
- **Sub-allergen support**: Hierarchical allergen display with sub-allergen chips, removability indicators, and C/M/R selector
- **Country & region support**: Country config system with dynamic inspection labels, region-based location grouping, and conditional SFBB visibility
### Improvements
- New `FormLocationPicker` component with auto-selection from check-in or manager filter, migrated across 7 forms
- Business actions moved from report page to manage mode quick actions
- Corrective action shortcut on manage dashboard when HACCP plans exist
- Notification deep-link routing for reviews
### Bug Fixes
- Fixed cereals/gluten allergen ID mismatch in allergens API service
2.3.0 Mar 20
### New Features
- **Legal guidance**: New legal advice feature with incident wizard, category-specific triage questions, and AI-powered chat
- **Link reports**: Wizard can link existing incident reports to auto-populate details
### Improvements
- EOD summary removed from tab bar, now accessible as a notification landing view
- Markdown rendering for AI responses in legal advice chat
- iOS date picker opens as native bottom sheet modal
2.2.0 Mar 14
- SFBB & HACCP Views in the app
- Various bugfixes
2.1.1 Mar 3
## 2.1.0 (2026-02-17)
### New Features
- **Reports & requests**: New reports and requests screen in manage section with review and deep links
- **Invite team members**: Owners and managers can invite new team members directly from the mobile app
### Improvements
- Dashboard tasks and task detail UX improvements
- Temperature values display correctly in completed task view
- Date picker themed to match app styling
### Bug Fixes
- Fixed notification tap routing to prevent not-found screens
- Fixed equipment and routine navigation for in-app notifications
- Fixed offline banner display and equipment deep linking
- Fixed manage dashboard spacing and checkout refresh
- Mirrored manage notification preferences correctly in assist app
2.1.0 Feb 17
New Features
Manage section: New management dashboard for owners and managers with overview, team, tasks, documents, and compliance tabs
Location filter: Unified location selector across all manage views, synced via location store
Documents location filtering: Filter business documents and SFBB packs by location
Improvements
Tasks: Location filter positioned consistently on page background across all views
Documents: Search bar and category filter chips for browsing compliance documents
2.0.0 Feb 11
### New Features
- **HACCP integration**: Full HACCP mobile support including EHO dashboard, CCP task banners, and corrective action forms
- **Equipment details**: New equipment detail screen with temperature chart
- **EHO records**: Improved record views with filters and detail modals
- **Maintenance jobs**: Added maintenance jobs to quick reports
- **Document licences**: Display extracted licence details in document viewer
- **Staff document uploads**: Upload type wizard and staff document upload support
- **Notification preferences**: Two-tier notification preferences with subcategory management
- **YouTube embeds**: Render YouTube embeds and document links in knowledge articles and AI chat
### Improvements
- Tasks: Risk assessments moved to tasks screen with equipment picker modal
- Tasks: Hide training/induction tasks from tasks section (shown in dedicated screens)
- Reports: Added location selector to reports
- EHO: Display HACCP CCP banner in routine detail modal
- EHO: Added late status color to routine instance list
- EOD reports: Navigate to handover report detail when tapping notification
- EOD reports: Renamed "stock issues" to "stock shortages", "urgent items" to "urgent actions"
- Equipment: Added "switched off" offline reason
- Risk assessments: Simplified to show sign actions only
- Chat: Fine-tuned input styling and padding
### Bug Fixes
- Fixed notification badge refresh when app returns from background
- Fixed stale closure bug in task conflict resolution handlers
- Fixed equipment loading/error state background colors
1.1.0 Feb 5
- Tasks: Quick create functionality
- EHO: Food safety management, temperatures, deliveries, HACCP, cleaning, pest control, training screens
- Profile: Inductions, notifications preferences, my documents
- Notifications screen
- Knowledge: Allergens
- Reports: Handover reports
1.0.9 Feb 4
Features
- External training links on tasks and inductions
- Collaborative task completion with auto-save
- Temperature input: offline toggle and remedial notes
- Location shown on dashboard attention items
Fixes
- Task list padding and EHO report expiry display
- Auto-track task completion from field values
- Fixed the signature pad
1.0.8 Feb 4
Paddl Assist v1.0.2 Changelog
New Features
- My Inductions - New screen to view and complete induction items (routines and documents)
- Push Notifications - Receive notifications for tasks, handovers, and updates with customizable preferences
- Allergen Menu Search - Search through allergen menu items, moved to Knowledge tab for better discoverability
- Auto-Logout - Automatic logout after 10 minutes of inactivity for security
- Documents to Sign - New category for documents requiring signature capture
- Subscription Paywall - Clear messaging when subscription is inactive or expired
- Create Account Link - Login screen now has a link for organic App Store users to create an account
Bug Fixes
- PDF Documents - Fixed "Unable to open URL" error when opening PDF files
- Task Validation - Required fields (checkboxes, chilling records, etc.) are now properly validated before submission
- Dashboard Refresh - Home and Profile screens now refresh data when returning to them
- Check-in/Check-out - Fixed location handling for owners and multi-location users
- Dark Mode - Fixed notification preferences card highlighting in dark mode
- iOS Signature Pad - Fixed signature capture on iOS devices
- Navigation - Fixed double-tap home tab warning and liquid glass styling on back buttons
- Subscription Status - Fixed incorrect "subscription required" screen appearing after login
- Location Picker - No longer shows when user has no locations assigned
Technical Improvements
- Improved location validation to ensure selected location belongs to user
- Better handling of notification preferences API
- Reusable signing components for consistent signature capture
1.0.2 Jan 25
Bugfixes and module hiding/showing
more Version 3.12.0 1d ago
Data Not Collected The developer does not collect any data from this app.
