It was better when I first downloaded trove. When you buy a 10 pack and you get to open 10 pack without spinning. But now it’s just like the other app called RIPS. I thought this was a different app but now it’s all the same.

The app itself is actually fun and I’ve had pretty good luck on it. I’ve won a decent amount and even pulled a card worth around $750 which was hype. The pack opening experience is smooth and honestly addicting.My issue is with the cash out system and support. After I was done ripping packs, I used the “instant redemption” option and instantly got an error message. Right after that, the money disappeared from my balance with no confirmation or update showing where it went.Now my money is basically just stuck in limbo and there’s barely any live support to help. The app is great when everything works, but the withdrawal system seriously needs improvement.

Downloaded this bc I trusted the partnership with PSA. Initially the app looked great but the problem came when I tried to get a card shipped to me. First it wasn’t disclosed that in order to ship a card it has to go to psa vault first which include hidden feed. Second in order to request a card my identity had to be verified which required my social security number, never was mentioned before, third in order to start verification I had to deposit money into my trove account, and lastly but most importantly I tried to transfer to mu psa vault which was supposed to be instant but it was never transferred and dont have the option to sell back the card anymore. Looks like im out $400 while I dispute this with my cc company.

Well experienced customer, has not been assisted with packs freezing on app and not able to use points. Also customer service doesn’t reply to emails.