I’m sorry you’re dealing with this, especially after already submitting a troubleshooting ticket and trying a reinstall, reboot, and confirming you have enough storage. On an iPhone 16 Pro Max, the camera should not hang on a gray spinning screen after you tap the shutter.This sounds like an issue with the app getting stuck while processing or saving the photo. Since video can sometimes save, that detail is helpful and points to a photo-capture problem rather than a full camera failure.Please try these steps next:1. Make sure iPhone camera access is enabled for the app in your device settings.2. Make sure Photos access is also enabled for the app, since the image may be getting stuck at the save stage.3. Close the app completely, reopen it, and test with a single photo before trying multiple shots.4. If you use any iPhone settings that limit permissions or background activity, temporarily disable those and test again.5. Try capturing a photo on a different network connection as a test, if the app requires syncing after capture.Because you’ve already completed the main basic troubleshooting, the next best step is for our team to review your existing ticket with device-specific diagnostics. Please reply to that ticket with:- your device model: iPhone 16 Pro Max- iOS version- app version- whether the issue happens every time or only intermittently- whether the photo ever appears in your photo library or only stays on the spinning gray screen- the approximate date/time of your most recent failed attemptIf possible, please also include a screen recording of the gray spinning screen after pressing the shutter. That will help us narrow this down faster.Timeline-wise, once those details are added, our support team can continue investigating from the ticket you already opened. In the meantime, we understand this blocks normal use of the camera feature, and we’re sorry for the frustration.

We completely understand your concern, and honestly, this feedback makes a lot of sense. Paying before you’ve had a fair chance to evaluate an app can feel frustrating, especially with auto-renewing subscriptions, and we’re sorry this created a negative first impression.Our goal is never to make anyone feel pressured into a purchase or caught by a renewal they did not expect. Subscription terms are meant to be shown clearly before purchase, but we understand that this does not solve the bigger issue you raised: having enough time to decide whether the app is truly worth it.Your suggestion of a real 1–2 week trial period is reasonable, and we are sharing this directly with our product team for review. We are currently evaluating how we can make the onboarding and subscription experience more transparent and user-friendly, including trial options and clearer renewal communication. This feedback will be included in that review cycle.In the meantime, if you were charged unexpectedly and would like help reviewing your subscription status or next steps, please contact our support team through the app store account you used for purchase. If you have already canceled, the subscription should stop renewing at the end of the current billing period.Thank you for taking the time to explain this so clearly. Feedback like yours is important, and we appreciate you speaking up about something that affects trust as much as value.

Thanks for the honest feedback — you’re right to call these out.The screen sleeping/phone locking during recording is not the experience we want, and we understand how frustrating it is to lose a video because of that. We’re actively reviewing this behavior so recording can stay uninterrupted even when device auto-lock settings are enabled.On stabilization: if camera stabilization is not performing as expected, that’s also something we need to improve. We’re currently evaluating enhancements in this area as part of upcoming recording quality updates.What we’re doing next:- Screen sleep/auto-lock behavior is being investigated as a priority- Stabilization improvements are under review by the team- We expect to share progress in a future app updateIn the meantime, a temporary workaround for recording interruptions is to set your phone’s auto-lock/screen sleep to a longer duration before recording.We appreciate you being clear about what’s blocking you from using the app. Feedback like this helps us focus on the fixes that matter most, and we hope to earn another try once these issues are addressed.

We’re sorry for the frustration here, and your feedback is fair.Hitting a paywall before you’ve had a real chance to evaluate the app can feel like a bad experience, especially when you’re trying to decide whether it’s worth a weekly or yearly plan. We understand why that led to an uninstall.Your point about a 7-day trial is clear, and we’re taking it seriously. Feedback like this is shared directly with our product team as part of ongoing reviews of onboarding, pricing, and trial options. We know users need a chance to understand the value of the app before making a commitment.What we can do from here:- We’ve logged your feedback about upfront payment and the need for a 7-day trial- Our team reviews this type of pricing feedback regularly during upcoming product planning cycles- If trial or onboarding changes are introduced, they will be reflected in a future app updateIf you’re open to it, we’d appreciate another look after future updates. Either way, thank you for being direct about the experience — this is exactly the kind of feedback that helps us improve.