I was enjoying this game. I have waited over a month to actually make this review, trying to work with them to fix the problem before I did. I Made a purchase to help with one of the events and the payment went through, but I never received what I paid for. I contacted customer support and was continually told to try this or that and it was on my end. After a month of telling them everything they told me to try wasn’t working, they told me it was Apples problem. I contacted Apple, was immediately told, it’s not, Apple refunded my money. I contacted customer support for the game again, told them what happened and let them know there was a glitch, I also let them know that on the app it was still telling me that it was “waiting on a previous purchase”. After blaming me, my phone and then Apple, they now are saying that I asked for the wrong purchase to be refunded and that’s what the problem is. They gave me the exact sku of the problem purchase, I contacted Apple again and they said “that’s the exact purchase we refunded…”. They don’t want to take care of anything, they are not helpful and it’s very frustrating. The game is ok, but if you ever have an issue, you are screwed. Play for free, but don’t put actual money into the game because if it glitches, you lose everything and they will do nothing to help. I have screen shots for everything that transpired with dates and times, but it doesn’t fix the game on my end.
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