- Added a Spam folder to the inbox, with the ability to remove conversations from spam - Improved inbox performance — conversations now load faster as you scroll - Fixed folder badge counts and filter defaults so lists match their badges

Emails now look great. Messages that come in by email are properly formatted — with clear paragraphs, bold text, lists, links, and images — so they're much easier to read at a glance. - Long emails, wide images, and tables all display cleanly and stay readable - Tap to expand signatures and previous replies in a thread, keeping the conversation tidy - Full support for dark mode Plus general reliability and performance improvements.

New: AI inbox views Your AI agent inbox now has dedicated views — All, AI handling, Escalated, and Closed — so you can quickly see which conversations the AI is handling and which have been escalated to a human. Fixes & improvements • Fixed a rare issue where an expired session could leave the app stuck in a signed-in state. You're now signed out cleanly and can log right back in. • More reliable real-time inbox updates. • Faster over-the-air updates for future improvements.

Customers can now see when you're viewing a conversation from the mobile app. Plus bug fixes and improvements.

This update fixes opening conversations from email and push notifications. • Tapping a conversation link now opens it correctly, even when it belongs to a different workspace — you'll be prompted to switch instead of landing on a broken screen. • Added a clear way back if a conversation can't be opened (wrong account or connection issue), with a retry option, so you're never stuck. • Various stability improvements.

This update polishes the conversation experience: • Contact forms now appear as a clean card right in the chat, and update in place to show exactly what a contact submitted — along with the time they filled it out. • Refreshed system messages (assignments, status changes, tickets) for a clearer, easier-to-scan conversation timeline. • Various bug fixes and stability improvements.

Bug fixes and stability improvements: • Closed conversations now disappear from the Open inbox right away • Fewer unexpected sign-outs after backgrounding the app • Push notifications now open the right conversation when launching from a cold start

Notification settings have been redesigned. You can now fine-tune how AI escalation alerts reach you — choose an alert mode (immediate, digest, high priority only, or off), set a minimum priority, and turn on quiet hours to silence alerts during a recurring time window.