This update improves service ordering and ticket handling. Orders now show free or chargeable items individually. Each outstanding loan item is listed with its remaining quantity. Hotels without an AIOS/PMS connection can complete free and offline-paid orders without false PMS folio errors. Hotels can also set a total guest-order quantity limit. Guest-facing labels are cleaner. The newest service complaint tickets appear first.

Service ordering upgrade: free vs. paid and provided vs. loaned-returnable shown separately; partial returns restore quantities, checkout verifies outstanding loans, and per-order maximum quantity is configurable. AI reception: the first message guests see matches your configured welcome and can be generated from hotel info in one tap; the main switch is the single switch with a simpler settings page. New FAQ assistant: guest questions that reached staff are compiled into monthly drafts with reminders, and unanswered entries get periodic nudges. Guest QR pages now support all 15 languages, adding Arabic, Portuguese, Vietnamese, and Indonesian. Added a close button to the service item editor, fixed image thumbnail corners, and fixed notification-settings issues.

- Added pre-login language selection with Follow System and 11 supported app languages, retained across launches. - Added team-credit visibility so members can view the current property's shared balance and their personal credits after switching hotels. - Added a getting-started materials step for exporting room QR-code packages, saving individual codes, and copying access links for table cards and signs. - Added a more natural hotel-authorized voice for the cross-language Phone Assistant. - Improved guest-facing language ordering and made the “show the driver” card expand directly on the current page. - Improved luggage registration and pickup with photo upload, detail confirmation, image preview, and reusable storage locations. - Improved live credit-price confirmation, property switching, and retry protection to reduce duplicate actions, incorrect charges, and cross-property data. - Fixed known issues and improved overall stability and usability.

This update introduces a new design language and a set of new capabilities. NEW BRAND & INTERFACE • A brand-new rounded monochrome app icon unifies the home screen, launch screen, sign-in and AI Assistant identity • A minimalist black-and-white design now runs through Home, Messages, Guest Page settings, Toolbox, Profile and Membership • Home becomes an operations console: today's tasks, review risks, six daily metrics, a seven-day trend and one unified analytics entry • Bottom navigation is now Home / Guest Page / Messages / Toolbox / Profile, with the AI Assistant available right from Home NEW FEATURES • Service Ticket Assistant: staff create complaint, service and repair tickets (room, notes, photos); guests get a new 15-language "Repair" category on the scan page • Luggage Storage: front-desk or guest self check-in issues a unique storage code and QR ticket; staff scan to complete pickup in one step, with overdue reminders—completely free • City Explorer Map becomes a real zoomable interactive map with 15-language point intros and one-tap navigation, plus a curation workbench with live preview, search-to-add, drag sorting and AI one-tap curation • AI Travel Planner gets its own management page with one-tap route pre-generation, auto-refunded on failure • Direct Booking becomes a customizable hotel website: 9 reorderable sections, custom content blocks, a location map, curated reviews, free AI copywriting and instant reference-price estimates SERVICE & TOOLS • AI service settings add five knowledge-source toggles, with the guest service guide powering AI answers for the first time • The complaint assistant adds a Learning Center and case library; service ordering supports popularity-based smart sorting • Walkie Translator and AI Photo Retouching get refreshed interfaces with live price confirmation before any paid action • The toolbox Favorites category now comes first; hide rarely used modules and restore them anytime, synced across devices • Help Center and Help & Feedback merge into one page; membership tiers add room quotas STABILITY & FIXES • Paid actions confirm live prices only: pause when unavailable, reconfirm on change, auto-refund on failure • Fixed stale cross-hotel data after switching properties; English guest pages no longer show Chinese hotel names • Fixed duplicate reminders for urgent repair messages, and more

New Analytics Center: one tap from Home for a hotel-wide overview with 7/30/90-day periods, seven cross-module insight cards and AI Deep Insight diagnosis. New Monthly Operations Report: auto-generated on the 1st covering guests, reputation, service, tools, credits and AI learning — free, with AI commentary for members. Complaint Assistant overhaul: fixed list ordering (pending, urgent, newest first); AI suggestions now start concise with expandable detail, output bilingually in your working and the guest's language; consecutive requests in one chat merge into the open ticket without double charging; fixed reply-language flips caused by short courtesy phrases; guest tickets gain a progress timeline, chat photos auto-attach, and messages group by day; quick-button setup adds a 24-preset scenario library and an in-app guest page preview. Travel planner: per-day weather, auto route mini-maps, returning guests can retrieve past itineraries, and plans can be pinned. City Map adds a print material pack and duplicate-as-new-map. Home refresh with scenario-grouped entries and low-credit alerts; Copilot answers learning-insight and service-order questions; the AI concierge keeps learning from staff-approved replies. Plus 30+ fixes across Photo Studio, Staff Surveys, Price Boards and more. Fixes & polish in this update: monthly operations report and monthly complaint report notifications now open the report when tapped from the message center; the travel planner no longer shows Chinese in itinerary cards (duration, transport, cost, hours, booking, highlights) under English and other non-Chinese languages; removed the simulated Dynamic Island intro animation on first entering the toolbox.

【New "Service Ordering" for guests】 - List your hotel's complimentary and add-on services (local specialties, room dining, wake-up calls, water, etc.) on the guest scan page; guests pick items into a cart, add their room number, and order in one tap — paid offline, no online payment. - New orders arrive in the message center with a ring alert; the in-tool Order Center shows room number, details, note, total and time in real time, with one-tap "Mark done" and pending/completed filters. - Redesigned guest ordering page: a left category nav switches in one tap, cards share a clean layout (with or without photos), and the room number is locked to the scanned room; item names, categories, subtitles and the contact card follow the guest's language (11 languages), with "AI assistant online · transfer to a human anytime". - Service entries, items and categories can be reordered by long-press drag; item names and descriptions are auto-translated into 11 languages so foreign guests see their own language. 【High-end guest-page redesign】 - 4 curated theme styles — Quiet Luxury, Gallery Minimal, Aurora Glass, Dark Luxury — each with its own backdrop and icon texture, filling the full screen on mobile. - Pick a theme in Brand Visual settings with live preview (including the background) — what you see is what you get; in dark themes, backgrounds, cards, icons and floating controls all follow automatically, with no out-of-place light blocks. - Polished the room-service portal: hotel info in one tidy row, more compact guide text, smaller refined images, and removed contact info and check-out time that duplicated the footer. 【Push notification sounds】 - Distinct sounds for complaints/urgent, chat messages and service alerts — distinguishable even on the lock screen; complaint and escalation alerts are time-sensitive (they break through Focus mode) and show full content on the lock screen. 【Onboarding & polish fixes】 - Only one walkthrough shows at a time; fixed stacked popups on the home screen and black-screen overlays during first load on several pages, and corrected several tools' walkthrough copy. - Removed an extra translucent panel behind the guest contact section; background animation now respects the system Reduce Motion / Low Power setting; custom third-party entry names now switch with language; phones set to Traditional Chinese (Hong Kong / Taiwan) open in Traditional Chinese. 【More】 - Tourist Assistant is now available only to mainland-China properties (it serves inbound visitors to China; overseas properties hide its entry). - Travel Planner "Save PDF" now works everywhere: a high-fidelity PDF is generated on the server so guests can save or print the full itinerary on any phone, and shared links no longer expire after 2 hours.

What's New New "Studio" home - Land on a live preview of exactly what guests see after scanning; theme colors, service entries and guest-facing content update in the preview the moment you change them. - A new operations to-do bar shows pending complaints, unanswered messages and parcels awaiting pickup — each tappable to jump straight in. - A new analytics hub gathers each module's insights (reviews, complaints, surveys, guest profiles, parcels, city maps and more) in one place; disabled modules are hidden automatically. Lock-screen live unread alerts - iOS Live Activity (lock screen + Dynamic Island) shows pending service chats and unanswered messages at a glance, auto-updating even when the app is closed, with one-tap buttons to handle them; toggle in Notification Settings. Refreshed guest scan pages - The hotel portal now surfaces a "Contact Hotel" entry and key service shortcuts right at the top — no scrolling; a clearer in-page contact card replaces the floating chat button across all guest pages. - WiFi, check-out time and front-desk phone are condensed into one quick-info row; the FAQ section is collapsed by default to match the other sections. Cleaner toolbox - Tools are now grouped into "Guest-facing" and "Management" so you reach the right tool in one tap. More - The AI assistant now fully follows your app language (all 11 supported). - Package Station: parcels unclaimed over 24h are flagged "Overdue", those over 7 days trigger a daily reminder; fixed parcel photo preview. - Retired the community tab to keep the bottom navigation focused; its slot now hosts a clearer AI assistant entry.

【Faster start for new users】 - First-time users land on code-based sign-in; new emails get an account automatically after verification, with 100 bonus credits shown right on the sign-in page. - Lighter sign-up: just email, code and password — hotel details moved to the optional onboarding step. - The sign-in page now rotates product highlights and offers a browse-first button. 【Staycore AI Copilot】 - Fully localized: tool cards, data summaries, image confirmations and error messages all follow your app language. - Capability cards are now color-coded by type. 【Generation experience】 - Failed generations across booking SMS, posters, invitations and tourist pages now show an inline reason with a Retry button — your inputs are kept. - Success animations added when posters, invitations, guides and price boards are generated or published. - Review Analysis: progress card for deep analysis, 5,000-row import cap, dismissible reply-SLA badge. - Event Invitations: fixed stale dropdowns after switching language or hotels; native date formats in 7 more languages. - Fixed an edge case where OTA session AI quota could be over-consumed. 【Messages & community】 - Unread items in the message center get a colored edge stripe; new back-to-top button; haptic feedback on filters and swipes. - Community tags color-coded, hot posts flagged, author badges and view counts added. 【Overall polish】 - The toolbox remembers your last category and sort, tints icons by category, searches more smoothly and supports pull-to-refresh. - Brand-new Bellboy illustrations for empty states, errors and celebrations; shield-style tier badges. - Guest chat messages show a failed state with tap-to-retry; UI follows language switches instantly. - Fixed complaint quick buttons carrying over after switching hotels.

- App-wide times now follow the hotel's local time zone (Beijing for China / local overseas). - Staycore AI Copilot: free-quota badge restored & clearer (Free 20/day, Basic 50/day, Advanced+ unlimited); tappable short links, no fabricated links/codes; consistent data time windows.

Improved user experience and fixed bugs.

Fixed AI Operations Copilot fabricating short links and display codes; replies now only cite real URLs, room numbers, and tool names from your hotel's actual data. Aligned AI Operations Copilot answers with the user's current language across all 11 supported locales; no more Simplified Chinese leaking into Japanese, Korean, or Traditional Chinese replies. Short links inside AI Operations Copilot replies are now tappable and open directly in the browser or in-app. Tool names referenced by AI Operations Copilot are now translated per user language instead of showing internal codes. Fixed the Inbound Tourist Assistant not appearing on the guest-facing H5 portal even when its switch was on; existing hotels were backfilled. Unified the "StayCore AI" wordmark across login, splash, workspace, toolbox, and Copilot screens so proportions, weight, and the AI badge are now identical everywhere.

Fixed the guest-facing H5 language switcher overlapping the AAA font-size buttons on mid-width iPhone screens; long language labels now ellipsize correctly. Fixed Package Station recognition and note image preview failures; waybill and note photos now display properly. PMS connection codes can now be manually edited while keeping one-tap generate and copy; added a PMS coming-soon card to AI Operations Copilot settings. Completion chimes for self-started tasks now play once instead of looping, while front-desk alerts for new messages, complaints, and surveys still repeat until viewed. Fixed legacy hotel amenities compatibility and WebSocket hotel owner authorization for more reliable notifications and AI Operations Copilot access.

StayCore AI Update New AI Operations Copilot The AI Operations Copilot summarizes today’s key tasks as soon as you open StayCore AI, including overdue parcels, reviews awaiting replies, unresolved complaints, failed image edits, and expiring subscriptions. Items are ranked by urgency so hotel teams can act on what matters first. You can ask operational questions directly, such as complaint counts, pricing status, guest nationality mix, or booking trends. Answers are based only on real system data, with no fabricated figures or fake links. Related records and short links are real and tappable. The copilot can also help with daily actions through natural language commands, such as “change Deluxe Room to 580,” “draft a booking SMS,” or “add an FAQ.” It prepares a draft or action preview first, and only runs after confirmation. It supports 11 languages: Simplified Chinese, Traditional Chinese, English, Japanese, Korean, French, German, Spanish, Russian, Thai, and Malay. Tool names and action prompts follow the selected language, making it easier for international hotel teams to use. Coming Soon: PMS Integration StayCore AI will support a secure read-only PMS connection via PMS key, allowing it to fetch room status, pricing, and booking snapshot data. It will not write back to the PMS or bypass the hotel’s approval process. Any changes to pricing, room status, or bookings will still go through PMS approval. Once connected, the AI Operations Copilot’s “Today’s Priorities” and analytics will be powered by live room status, real-time pricing, and the latest booking data. For example, it can flag upcoming bookings with missing or unusual information, abnormal price changes, low-inventory room types, and guests requiring follow-up. The connection channel is ready and will be activated once the PMS system goes live.

This update introduces the new AI Operations Assistant, along with improvements to the home screen, AI Concierge, and overall experience. Added AI Operations Assistant for asking about complaints, tickets, guest data, and more in natural language Added Today’s Operations overview with 7-day complaints, top categories, open tickets, and priority suggestions Supports drafting room price changes, maintenance notices, booking SMS messages, FAQs, and parcel records before confirmation Refined the home screen to focus on frequently used core tools Improved AI Concierge answers for laundry, check-out, check-in, and other guest questions Smoother handoff to staff, with the message center showing the latest replies in real time Image generation now uses the hotel logo and official English name, with generated images saved in the cloud Improved input fields, floating buttons, unread badges, and reminder badge updates across pages

Fixed "Guest Portal Preview" edit-button delay - Tapping the orange "Edit" button on Service Guide / FAQ / Hotel Info / Announcement / WiFi / Welcome blocks did not navigate immediately. - Users had to tap a service card afterwards to flush all the queued navigations at once. - Now navigates synchronously — instant response on every tap.

1. New "Guest Portal Preview" entry: See the actual page guests see after scanning, one tap from Workspace. Every block (Module Cards / WiFi / Announcement / Service Guide / FAQ / Hotel Info / Welcome) has an "Edit Content" button in the top-right that jumps straight to the editor. 2. Unpublished modules now visible: Preview shows all publishable modules — unpublished ones tagged grey "Unpublished" so you know what's still left to do. 3. Workspace home revamp: Compact top bar "Good evening, xxx · Hotel ⇄" (zero-scroll hotel switching for multi-hotel owners); Today's tasks / Portal Preview / Service Entries pinned to the first screen. 4. 15 tools at a glance: Tool cards now show "To Configure / Published / Frequent" badges; each tool detail dialog has a one-line yellow "Why you need this" promise. 5. New Help Center for beginners: 3 tabs in Profile (Quick Start / Tool Guides / FAQ) covering 24 common rookie pitfalls. 6. Steadier multi-hotel operations: 3-sentence tutorial pops on first hotel switch; replayable anytime from Team Management. 7. Auto-save indicator on 6 wizards: Poster / Invitation / Survey / City Map / Inbound Tourist / OTA Content all show "Saving… / Saved Xs ago". 8. Smarter AI replies: Non-Chinese replies now use the hotel's real English name (no more pinyin); short messages like "hi" / "test" no longer trigger fake complaint tickets. 9. Direct Booking Lite goes live: Listed on StayCore website's core tool matrix + payment QR upload with 11-language "Scan to Pay". 10. 30+ tool experience polish: Messages grouped by Today / Yesterday / Week / Earlier; Guest Profile + Phone history local search; tap-to-zoom photos on Package Station; "Retry / Cancel" dialog on AI failures; "Top up / Renew" buttons on error states.

1. Direct Booking Lite: New responsive site, reference rate calendar and payment QR; admin reorganized into a 3-step flow of Website, Rooms and Rates, Inquiries with payment and publish merged into the bottom ofstep 1; share link is tap-to-copy with a Published or Unpublished badge; unpublished link shows a branded notice in 11 languages. 2. AI experience: Next-step recommendation card on 14 completion screens; example hints on 13 tool forms; unified Retry or Cancel dialog on AI failures with one-tap Top-up or Renew on credit errors. 3. Inbox and Workspace: Messages grouped by Today, Yesterday, This week and Earlier with red badge for unread; new What to do today panel with 3 dynamic cards on home. 4. Toolbox: Each tool card gets a To-configure, Published or Frequent badge; 15 tools gain a one-line value promise; 13 tools gain a dependency banner. 5. Multi-hotel and Help center: 3-sentence onboarding when first switching to a second hotel or first login as a team member; new Help Center under Me with 3 tabs. 6. Polish and Fixes: Draft auto-save on 4 tools; 4 tone presets for review replies; fixes for walkie translator subtitles, booking SMS per-hotel persistence, package station ready-state, and credits log Apple refund localization.

New Express Setup wizard (1-min onboarding) and free monthly complaint digest. Walkie Translator: split-screen, slide-up-to-cancel, on-device voice (1-2 s), 15 languages. Tool cards now in 11 languages. Leaner Home — used tools open in one tap.

- Added Thai and Malay to staff system language and hotel working language; full coverage of 11 languages. - Guest-facing pages now open in the hotel's working language by default; the language picker places working language first. - Cross-language phone assistant call status text (connecting, guest speaking, AI responding, etc.) follows the staff system language. - Smart Guest Profile service plans (cultural etiquette, room setup, dining suggestions) are generated in the hotel's working language. - Smart Guest Profile new-guest push notifications are localized to the hotel's working language. - Review Reply Assistant OTA platform names switched to international brands (Booking / Trip.com / Agoda / Expedia / TripAdvisor). - Hotel info auto-import switches data sources by Country/Region: overseas hotels search Booking / Agoda / Google / TripAdvisor. - Internal questionnaire AI type-mix recommendations use English role descriptions for overseas hotels. - City Exploration Map now supports overseas hotels (including HK/MO/TW) with locale-appropriate base maps and nearby attraction suggestions. - Hotel setup adds a Country/Region option (Mainland China vs. Overseas) that switches the data source for maps and location features.

- Guest Service Guide now supports up to 9 photos per section with an adaptive grid, full-screen zoom and swipe. - Existing single-photo guides keep working and migrate seamlessly when re-edited. - Fixed an intermittent "Share failed" toast on community posts. - Subscription and credit-pack prices now load from the App Store, showing the local currency and intro offer automatically; final price is shown at checkout. - Profile tab avatar now reflects the photo set in your account profile. - The first-launch tutorial sorts the working-language picker by region — English is recommended first for users outside Mainland China. - Traditional Chinese / English working language: better staff speech detection in the phone assistant, smarter invitation secondary language, and Traditional Chinese font fallback for iPhone rendering.