Sonny: Live Chat

Live chat & email inbox

Only for iPhone

Free · Designed for iPhone. Not verified for macOS.

iPhone

Sonny is the shared customer support inbox for teams that handle live chat, support email, and customer follow-up in one place. Use Sonny on iOS to keep an eye on the conversations that matter, reply from the same team inbox your company uses on the web, and stay notified when customers need help. ONE INBOX FOR CUSTOMER SUPPORT Bring website chat and support email into a single, organized inbox. See open conversations, customer details, message history, tags, status, priority, source, and assignment without switching tools. REPLY WITH YOUR TEAM Assign conversations, leave internal notes, collaborate with teammates, and keep everyone aligned on who owns the next reply. Sonny is built for support teams, not solo email forwarding. LIVE CHAT AND EMAIL Respond to website chats and forwarded support emails from the same conversation view. Customers can reach you through the channel they prefer while your team works from one shared queue. AI-ASSISTED SUPPORT Draft replies faster with Sonny's AI copilot, use knowledge from your help content, and keep humans in control of what gets sent. CUSTOMER CONTEXT View conversation history, contact details, tags, and prior interactions before you reply. Search and filter support work so your team can find the right customer record quickly. NATIVE NOTIFICATIONS Enable push notifications to hear about new support activity while you are away from your desk. Open Sonny on mobile and jump straight into the inbox. EXISTING ACCOUNT REQUIRED The Sonny mobile app is for existing Sonny customers and invited team members. Account creation, workspace setup, and billing are managed on the web at usesonny.com. Privacy Policy: https://www.usesonny.com/privacy Terms of Service: https://www.usesonny.com/terms

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Bug fixes and improvements to the Sonny app

Version 1.0.1

The developer, Christopher John Edington, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

  • Data Linked to You

    The following data may be collected and linked to your identity:

    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

The developer has not yet indicated which accessibility features this app supports. Learn More

Information

Seller
Christopher John Edington
Size
12.1 MB
Category
Business
Compatibility
Requires iOS 15.0 or later.
  • iPhone
    Requires iOS 15.0 or later.
  • iPod touch
    Requires iOS 15.0 or later.
  • Mac
    Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
  • Apple Vision
    Requires visionOS 1.0 or later.
Languages
English
Age Rating
4+
Copyright
© The Cool Software Company
  • Developer Website
  • Privacy Policy

    • More by Christopher John Edington

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