Bought my tickets via the new app and could not adjust the booking when I wanted to. Kept clicking “adjust booking” and it would as me to sign in when I already was signed in. Could not activate my tickets for my trips today either. I hope they are working to improve this app because it’s awful. Shout out to the helpful ScotRail staff who allowed me to get on my trains when I couldn’t activate my tickets and then when on board, the ticket disappeared. “The app is rubbish.” - ScotRail employee.

Apple Pay doesn’t work with foreign cards. Please fix this. I’m not typing my card details EVERYTIME.App logged me out randomly while trying to get my connecting train. Tickets randomly disappear under the tickets tab and reappear later. My railcard doesn’t save when buying tickets. I need to select it EVERYTIME. Not good. ScotRail pushed a “buy before you board” program to discourage buying on board. That’s fine. The issue is they immediately pushed a TRASH app that doesn’t work. Conductors weren’t even briefed or explained how it works so they can’t help. Who’s in charge up there?? App looks nice tho. *screenshots your tickets until they fix this everyone or else you’ll be stuck*

Not sure why ScotRail have come out with a new app that does the exact same thing as the old app but worst.Live Train section used to allow you to do journeys and see where you needed to make transfers. Can’t do that anymore. Also bugged out on me while walking to the train, so I had to miss it because I’m not paying the new £15 minimum on-train fare.

I have multiple sets of tickets for my upcoming trip to Scotland that I can’t access. Hundreds of dollars in tickets that are in limbo since the new app. I can’t even login to my account on my desktop computer as a backup. The email confirmation links don’t work. The new system is a total mess! The old one was beautiful!! I can’t imagine what it’s like for commuters and people who live there!