AskAIs 1.2 is a big update for support teams on the go. PLANS AND AI CREDITS • The workspace owner can now choose a plan or buy AI credits in Settings › Plan, paid with their Apple Account. REPLYING • A bigger reply box, like the web inbox. Your draft is saved for each conversation. • Paste a screenshot straight into a reply. • Take a photo or video, or attach any file. • Quick replies: tap Quick replies or type / to insert a saved answer. • Reply to a specific message; it is quoted above your answer. • Dictate a reply with your voice. • Translate your reply before sending and choose the language. Press and hold a customer message to translate it. KNOWING YOUR CUSTOMER • Visitor details now match the web inbox: email, IP address, location, device and custom attributes such as membership level. • Inbox rows show where each visitor came from and which country. • Labels under every message show whether it came from the AI, an automatic reply or a teammate, with read receipts. • AI trace shows how an AI reply was produced. A note under a customer message tells you when the AI did not answer it. • Block an abusive visitor or report an inappropriate message. YOUR TEAM • Send a rating card and see customer ratings in the inbox and in the conversation. • Team stats: replies, response times, resolutions and ratings for each teammate. • Stay signed in to several workspaces and switch without signing out. • Pin conversations and give them your own title. EVERYWHERE • The app now speaks 12 languages: English, 繁體中文, 简体中文, 日本語, 한국어, Español, Français, Tiếng Việt, ไทย, Bahasa Melayu, हिन्दी and اردو. Change it in Settings > Language; it switches instantly. • On iPad, the inbox and the conversation sit side by side. • Dictation and Translate ask for your permission before anything is sent to our AI provider. • Workspace owners can now delete their account in the app. • Smoother typing and many stability fixes.