bFocus Atendimento

On-call chat and tickets

Free

On call from your phone: the customer's message arrives as a notification and you reply right away, across every company you support. bFocus Atendimento is the app for the support teams of companies that use bFocus. It brings the bFocus support desk to your phone: the customer's message arrives as a notification, you reply right away and the ticket moves forward — with no browser tab to keep open. You need an agent account created by your company in bFocus. The app does not create accounts and is not meant for end customers. ONE INBOX, EVERY COMPANY If you support more than one company, they all show up together, sorted by the latest message, each row badged with the company and the product. A company with a problem never takes the others down. ON CALL, NOT "ONLINE" One switch per company. On call, you are reachable by notification even with the app closed — and you stay that way until you switch it off. If you leave conversations unanswered for a few minutes twice in a row, on call pauses by itself and lets you know, so customers never see availability that isn't real. A conversation nobody picked up stays in the team's queue. REPLYING FEELS LIKE MESSAGING Bubbles, attachments from the camera, the gallery and files, internal notes the customer never sees, and the customer's file alongside. Reply straight from the notification without opening the app. THE CONVERSATION IS ALREADY A TICKET Claim, transfer, set "waiting on the customer" and close with your company's AI review — all from the phone. The history stays on the ticket, not in a loose chat. TICKETS IN HAND A list per company and per product, with status and priority filters. Open the ticket, read the progress, reply and change status, priority or assignee. BUILT FOR THE DAILY GRIND Light and dark theme, Portuguese, English and Spanish, and unlock with Face ID, fingerprint or your device passcode to protect the conversations stored on the device. PRIVACY No ads and no tracking. The app collects what it needs to work: your work email and name, the device and its notification token, and the content you send in conversations. Nothing is sold or shared with third parties beyond the notification service. Details at www.bfocus.com.br/en/privacidade. ABOUT bFocus bFocus is Berni Software's support and projects platform: tickets, chat, email, phone and API in one queue, with business-hours SLA, on-call rosters and an AI agent on your company's own key. See www.bfocus.com.br/en. No account yet? Talk to whoever administers bFocus at your company.

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The developer, Berni Software, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

  • Data Linked to You

    The following data may be collected and linked to your identity:

    • Contact Info
    • User Content
    • Identifiers

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

The developer has not yet indicated which accessibility features this app supports. Learn More

Information

Seller
BERNI SOFTWARE LTDA
Size
26.7 MB
Category
Business
Compatibility
Requires iOS 15.0 or later.
  • iPhone
    Requires iOS 15.0 or later.
  • iPad
    Requires iPadOS 15.0 or later.
  • iPod touch
    Requires iOS 15.0 or later.
  • Mac
    Requires macOS 13.0 or later.
Languages
Portuguese
Age Rating
4+
Copyright
© 2026 Berni Software LTDA
  • Developer Website
  • Privacy Policy

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