Trip.com: Book Flights, Hotels

Name: Trip.com: Book Flights, Hotels
Rating: 4.6 (36989 reviews)
Author: Trip.com Travel Singapore Pte. Ltd.

Car Rentals & Holiday Deals

Free

37K Ratings
Ages

4+
Years
Category

Travel
Developer

Trip.com Travel Singapore Pte. Ltd.
Language

EN
+ 24 More
Size

183
MB

Welcome to your new all-in-one travel app! Trip.com makes planning your next holiday simple - not only do we have thousands of flight routes and hotels, but we also offer car hire, tour tickets, and other travel must-haves. Need an e-sim or travel insurance? We've got you covered. But there are multiple other reasons to use our app: #You Can Trust Us We've been rated as 'Great' on Trustpilot. Download now and browse with confidence - thousands of Trip.com users have had a positive experience with us! #Deals and Rewards Book with our app, earn Trip Coins travel credit, and save money on future trips. Keep booking to increase your membership tier and get exclusive benefits like free airport lounge access. #Free 24/7 Customer Support English-speaking agents are on-hand to answer your query within 30 seconds - and you can call us through the app for free. #Your Favorite Travel Brands Book your flights with British Airways, Virgin Atlantic or EasyJet, and your stay in Hilton, Marriott, or Premier Inn hotels. You can also book trains across the country with Network Rail - in fact, all major companies are available on Trip.com. #Multiple Payment Options Credit card (incl. Amex), debit card, PayPal, Google Pay, Apple Pay - we're confident you can use your preferred payment method with us. What Makes Trip.com Special? #Flights Plans changed? Enjoy our flexible flight cancellation options. We also offer exclusive app-only discounts, live status updates, and price alerts notifying you when flights are at their cheapest. #Hotels If you find a hotel cheaper elsewhere, we'll match the price. If there's an issue where you can't check in, we'll find you a new hotel. And if you book a flight with us, your hotel can cost up to 25% less! #Trains We sell train tickets in the UK, Europe, and across the globe! Our split ticketing feature makes rail travel even cheaper, and we don't charge any additional payment fees. #And Other Travel Essentials Book your guided tour, visit a famous (or less famous) attraction, rent a car, buy your e-sim or travel insurance, and more! Download the all-in-one travel app and book your next adventure!

Ratings & Reviews

4.6

out of 5

37K Ratings

I can’t live with out Trip
02/05/2023

yarimar22
I am only going to write one review , I’ve been one of the lucky ones that can appreciate the era of Ctrip to now trip. I lived in the time as an expat I couldn’t get tickets if it want directly from a carrier in 2014. It was frustrating to say the least , when trip developed the English version it’s become a travel changer. It might not be perfect for some , but I can appreciate the work that has been done. Now all , the new features and upload of people’s travel pics is amazing. As a travel enthusiast and vlogger I love sharing my pics and thoughts. Over all thank u for this amazing app , that really makes traveling easier for us expats.

Developer Response
Dear yarimar22. Thank you so much for your kind words. We are thrilled to know that we were able to deliver a pleasant experience to you. Please recommend our app to your loved ones and share our friendly app with them! Your feedback is much appreciated. Thank you.
I can’t live with out Trip
02/05/2023

yarimar22

I am only going to write one review , I’ve been one of the lucky ones that can appreciate the era of Ctrip to now trip. I lived in the time as an expat I couldn’t get tickets if it want directly from a carrier in 2014. It was frustrating to say the least , when trip developed the English version it’s become a travel changer. It might not be perfect for some , but I can appreciate the work that has been done. Now all , the new features and upload of people’s travel pics is amazing. As a travel enthusiast and vlogger I love sharing my pics and thoughts. Over all thank u for this amazing app , that really makes traveling easier for us expats.
Developer Response 02/06/2023
Dear yarimar22. Thank you so much for your kind words. We are thrilled to know that we were able to deliver a pleasant experience to you. Please recommend our app to your loved ones and share our friendly app with them! Your feedback is much appreciated. Thank you.
Don’t listen to their policies on COVID-19
04/07/2020

Tapper69271916393010
While their policies state they will assist or refund or at least help in SOME possible way regarding flights and the COVID-19 virus, I’ve found this was not the case at all. I was trying to get home and ended up stranded at an airport in LA after a transit country changed their policies on allowing foreigners through, and so was unable to complete my flight. I called Trip and was helpfully told they would get me on the next flight they could. Hours later, I’m still sitting in LAX without a phone call. I had to book a hotel and eventually another flight, still hearing nothing from them. I was stranded in LA for three days while they couldn’t be bothered to send even a single automated or otherwise update that they were working on a solution. I called numerous times, and each time the support I received was progressively worse until I received emails that they closed the ticket because it had been too long! They didn’t take any action but closed the ticket because they couldn’t come to a solution??? PLEASE. If I could, I would leave 0 stars for this company. DO NOT USE THEM FOR TRAVEL. I recommend any other booking agency or the airlines directly. Don’t get screwed over like I did.

Developer Response
We regret to hear about the experience you received from our support team. For any change or refund request, this will be subject to the ticket policy of the airline company provide to our agency. Please do send us an email at en_servicemanager@trip.com for further investigation and assistance on this matter.
Don’t listen to their policies on COVID-19
04/07/2020

Tapper69271916393010

While their policies state they will assist or refund or at least help in SOME possible way regarding flights and the COVID-19 virus, I’ve found this was not the case at all. I was trying to get home and ended up stranded at an airport in LA after a transit country changed their policies on allowing foreigners through, and so was unable to complete my flight. I called Trip and was helpfully told they would get me on the next flight they could. Hours later, I’m still sitting in LAX without a phone call. I had to book a hotel and eventually another flight, still hearing nothing from them. I was stranded in LA for three days while they couldn’t be bothered to send even a single automated or otherwise update that they were working on a solution. I called numerous times, and each time the support I received was progressively worse until I received emails that they closed the ticket because it had been too long! They didn’t take any action but closed the ticket because they couldn’t come to a solution??? PLEASE. If I could, I would leave 0 stars for this company. DO NOT USE THEM FOR TRAVEL. I recommend any other booking agency or the airlines directly. Don’t get screwed over like I did.
Developer Response 04/08/2020
We regret to hear about the experience you received from our support team. For any change or refund request, this will be subject to the ticket policy of the airline company provide to our agency. Please do send us an email at en_servicemanager@trip.com for further investigation and assistance on this matter.
Worst Travel experience Ever!!!
05/02/2022

Amanda0888
Two days prior to my vacation ending I was notified on of my flights home was canceled and moved to a later time which made me miss my connection flight to my final destination, I was told there was nothing they could do after asking if I could get on a different airline, or keep the second portion of my flight and only cancel the one that was moved, I was told that was not an option and so I had to cancel and find a different way home, I had to call several times to get my second portion of my trip canceled and the cancellation submission was declined every time, I had to purchase a ticket from a different airline to get home.. I want my refund! and yet again on the day I was supposed to fly out I was sent an email saying my refund and cancel was not submitted. When I called I was told I had to show proof of my other airline purchase so they could request, for the 3rd time, to get my refund. This is the poorest form of customer service I have every encountered, I will never book through this site again! It not only ruined the last half of my vacation but cost me a second airline ticket and rental car to get home!

Developer Response
Hi Amanda. I appreciate you letting us know about your experience, and I am sorry for any inconvenience you have encountered with your refund request. It is not the service we expect you to receive from our side. To assist you better, please share the information and booking details with us at en_servicemanager@trip.com to look into the matter. Your cooperation is highly appreciated; thank you so much for your time in leaving this note for improvement.
Worst Travel experience Ever!!!
05/02/2022

Amanda0888

Two days prior to my vacation ending I was notified on of my flights home was canceled and moved to a later time which made me miss my connection flight to my final destination, I was told there was nothing they could do after asking if I could get on a different airline, or keep the second portion of my flight and only cancel the one that was moved, I was told that was not an option and so I had to cancel and find a different way home, I had to call several times to get my second portion of my trip canceled and the cancellation submission was declined every time, I had to purchase a ticket from a different airline to get home.. I want my refund! and yet again on the day I was supposed to fly out I was sent an email saying my refund and cancel was not submitted. When I called I was told I had to show proof of my other airline purchase so they could request, for the 3rd time, to get my refund. This is the poorest form of customer service I have every encountered, I will never book through this site again! It not only ruined the last half of my vacation but cost me a second airline ticket and rental car to get home!
Developer Response 05/03/2022
Hi Amanda. I appreciate you letting us know about your experience, and I am sorry for any inconvenience you have encountered with your refund request. It is not the service we expect you to receive from our side. To assist you better, please share the information and booking details with us at en_servicemanager@trip.com to look into the matter. Your cooperation is highly appreciated; thank you so much for your time in leaving this note for improvement.
Very confusing user experience to book a train in Korea
08/13/2023

——jrhg
I get to know about this app because when I search for train in Korea, it was the top from the search. I thought that this is an official train booking app that is directly connected to Korail, the Korean railroad system. However, when I went to the station and trying to issue the ticket, the kiosk said the ticket is invalid. So I couldn’t issue a ticket, and needed to rebook it through the official kiosk system. When I reach out to the customer representative (which took a very long time), she or he said they cannot give me a refund because the ticket was valid in their system, even though it was actually invalid in the kiosk. When I ask them that instruction was also very confusing, they said it’s because I cannot read Korean! What’s the purpose of this app if they are pointing out that I cannot understand foreign language. What a fraud. I don’t recommend using this app when you are traveling Korea. You may just want to use the official Korail app, which is the authorized system to book the ticket. I wasted all the money and time.

Developer Response
Hi ——jrhg, thank you for your feedback, and we're sorry for any inconvenience you've encountered on your reservation. It is not the service we expect you to receive from us. Please share your name, reserved email and booking number at en_servicemanager@trip.com so we can investigate further. Thank you!
Very confusing user experience to book a train in Korea
08/13/2023

——jrhg

I get to know about this app because when I search for train in Korea, it was the top from the search. I thought that this is an official train booking app that is directly connected to Korail, the Korean railroad system. However, when I went to the station and trying to issue the ticket, the kiosk said the ticket is invalid. So I couldn’t issue a ticket, and needed to rebook it through the official kiosk system. When I reach out to the customer representative (which took a very long time), she or he said they cannot give me a refund because the ticket was valid in their system, even though it was actually invalid in the kiosk. When I ask them that instruction was also very confusing, they said it’s because I cannot read Korean! What’s the purpose of this app if they are pointing out that I cannot understand foreign language. What a fraud. I don’t recommend using this app when you are traveling Korea. You may just want to use the official Korail app, which is the authorized system to book the ticket. I wasted all the money and time.
Developer Response 08/14/2023
Hi ——jrhg, thank you for your feedback, and we're sorry for any inconvenience you've encountered on your reservation. It is not the service we expect you to receive from us. Please share your name, reserved email and booking number at en_servicemanager@trip.com so we can investigate further. Thank you!

Enjoy cherry blossom season in Japan: Japan train tickets are now available. Choose seat preferences and change or refund tickets online. 24/7 multilingual customer support is available for all your travel needs. Ordering food abroad made easy: TripGenie has been upgraded. Snap a photo to get a digital menu—ordering overseas is easier than ever! Happy travels!

Version 8.47.0 2d ago

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The following data may be used to track you across apps and websites owned by other companies:
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The following data may be collected and linked to your identity:
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Accessibility

Information

Seller: Trip.com Travel Singapore Pte. Ltd.
Size: 183 MB
Category: Travel
Compatibility: Requires iOS 15.0 or later.

iPhone
Requires iOS 15.0 or later.

iPad
Requires iPadOS 15.0 or later.

iPod touch
Requires iOS 15.0 or later.
Languages: English and 24 more

English, Arabic, Danish, Dutch, Filipino, Finnish, French, German, Greek, Indonesian, Italian, Japanese, Korean, Malay, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
Age Rating: 4+

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