Strathly: AI Live Chat Support

Online store customer service

Only for iPhone

Free

iPhone

When a shopper needs a person, Ivy hands them to your team with the reply already drafted. Answer from your iPhone. Try the demo store, no account needed. Live chat and customer support for your online store, with an AI assistant that answers first. Ivy replies to shoppers from your products, policies and pages. When one needs a person, your team gets a push and answers from this app, with her reply already drafted. Try it now: on the Log in screen, tap "Explore a demo store" to open Aurora Wool Co., a sample store with its own conversations. No account needed. If it fits your store, email yourself the setup link and connect your store from a computer. A PUSH ONLY WHEN SOMEONE NEEDS YOU Ivy handles most questions on her own. Your iPhone tells you when a shopper needs a person: a refund request, a question she couldn't answer, a conversation your rules send to the team. You also hear when a shopper writes back, and when a teammate assigns you a conversation or mentions you in a note. YOUR TEAM INBOX, LONGEST WAIT FIRST Needs you lists the shoppers waiting for a reply: how long they've waited, what it's about and the order at stake. Mine, Resolved and All are one tap away. Swipe a row to assign it to yourself or resolve it, with Undo. THE REPLY IS ALREADY DRAFTED Open a conversation to see why Ivy handed it off, her summary, the order with its tracking and the shopper's past orders. Her drafted reply is in the box: send it, make it shorter, friendlier or more formal, or write your own. Your reply reaches the shopper in your store's chat, or by email if they've left. REFUNDS AND ORDER CHANGES IN ONE TAP When Ivy has prepared a refund, a replacement or a new shipping address, one button sends your reply and the change together, with 10 seconds to undo. Ivy refunds on her own only if you allow it, up to the amount you set, and who on your team may refund is your call. AVAILABLE OR AWAY Set yourself to Away and new handoffs skip you. Pause notifications while you're away. Your team sees who is around. HOW STRATHLY WORKS - Set up Strathly on a computer: connect your store and Ivy learns your catalog, policies and pages. - Add the chat to your storefront and choose what Ivy hands to your team. - Log in to this app with your Strathly email and password. Every teammate with a Strathly login can use it. Strathly works with Shopify stores. The app is in English; Ivy answers shoppers in their own language. Questions? Email support@strathly.com.

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The developer, HEAVENLYTRADE SRL SEMPLIFICATA, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

  • Data Linked to You

    The following data may be collected and linked to your identity:

    • Contact Info
    • User Content
    • Identifiers

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

The developer has not yet indicated which accessibility features this app supports. Learn More

Information

Seller
HEAVENLYTRADE SRL SEMPLIFICATA
Size
48.7 MB
Category
Business
Compatibility
Requires iOS 16.4 or later.
  • iPhone
    Requires iOS 16.4 or later.
Languages
English
Age Rating
4+
Copyright
© 2026 HEAVENLYTRADE S.R.L. SEMPLIFICATA
  • Developer Website
  • Privacy Policy