Condor Airlines 4+

It’s finally in English. That’s a huge step in the right direction. You can also search for flights. I haven’t booked a flight or taken a flight since, well, we’re in a pandemic. But it certainly looks promising.

Previous review: I really like Condor Airlines. However, this app is awful. Since Condor flies to English speaking countries and English is the lingua franca, it would be awfully helpful to be able to use this app in English. It seems that offering multiple languages should be a pretty easy edit. Also, the app is not self-contained; it just redirects to the website.

The website and app are substandard. I couldn’t input my passport info on either, had to call customer service, who initially thought I was an idiot when it’s the Condor systems that don’t work. I couldn’t access my booking info on the website when I logged into my account, but it was on the app. We upgraded to business class on our outbound flight via the app during the check-in period. When we upgraded on the return flight, we were charged, given two seats in the middle
of row 4, but in actuality never rebooked. When we called customer service, the rep was insulting, he said it’s not possible to upgrade online, would not rebook us over the phone since somehow it didn’t get confirmed in their system although we were charged €349 per seat, he also would help us with the charge and then hung up on us. The flight and flight crews were pretty good to wonderful, the website and app are useless and the customer service is awful.

How much is a no-frills flight worth?
This wasn’t cheap, but the lowest fare I could find for the time I needed.
I couldn’t even check in for the flight with the app. I had to go to their web page to check in. Checking-in is something I think an airline’s app should be able to handle. I’m a U.S. citizen and have paid for ‘TSA pre check’ and ‘Global Entry’ for international flights. Condor has no option to enter that information, so I can’t even use those ‘extras’ I’ve paid for elsewhere.
This is my second flight with Condor. My first was an emergency, and I had to take what I could get. Then, Condor had a last minute seat. I took it.
This time again, though not an emergency, I have to take what I can get. No frills. A La carte. You pay extra for everything they think you might pay more to have. Nothing is included. No seat assignments, no baggage, no food (on a trans Atlantic flight). Nothing, and they don’t accept the extras you may have paid for elsewhere.
If I had more time to prepare, I know I could have found better service at a lower price, but at this late date, again, I am taking what I can get.
Am I complaining?
Maybe a little.
Perhaps more of a warning for you. I wouldn’t fly Condor if they weren’t the only viable option. I could pay thousands more, but for me, that isn’t viable.