Lufthansa 4+

family functions:
- being able to take care of family members checkin at once instead of having to do this individually for each person traveling
- seat assignments — if i have to do this for each family member one by one, no guarantee we will get paid seats next to each other because let’s say i pay for seat selection for myself and then i have to do the same thing for my wife, what if the adjacent seat is taken by somebody else before I do the seat selection for my wife?
— somehow miles&more cannot be easily added to profile. and so, have to go thrpugh the painful process of scanning boarding passes to get miles.

Lufthansa needs to improve by a large margin with regards to the communication
The flight from India took off 2 hours late, we assumed the pilot would recover from the delays, sometimes they do catch up.
Upon landing the gate at FRA, was B26 and my connecting flight to DEN was Z21, there was ample time for Lufthansa to assign a near by gate so the passengers could easily board than the endless running from one gate to other which was a mile away, (imagine families with kids and seniors). The worst part was none of the floor escalators were working - everything was under maintenance and why was there a need or another security check? All these delayed significantly. When I reached the gate after all the troubles, the flight was still there the staff told me the gate and system is closed and asked us to rebook(so easy did not care) she said the LH service is just down the corner …honestly it was a long walk again ..nothing close by and then stand in an endless queue and the staff sitting right in the entrance to the queue was so rude. After 45 min of wait, it was my turn and I was assigned a flight but waitlisted, thankfully made it and reached Denver just 2 hrs late from the original schedule. All these would have easily avoided if LH was better planned, it’s turning out to be a worst airline at least for me. I’ll have to reconsider using LH again.

Avoid Lufthansa and avoid this app. You can’t actual contact anyone to complain about their booking or service. Lufthansa removed my business seat and won’t refund. I am told to submit a complaint for the error on their website, but their is no form. I can only send an email to customer relations. No good since I am checking in now. They acknowledged their mistake but did nothing. They have my money but didn’t refund. Plus, I have spent hours on the phone complaining, and now have a huge international phone bill because their system auto hangs up after about 30 minutes. We all know they delay resolving the problem so the system will hang up and you have to call back and start over with a new person. I used to fly Lufthansa a lot. Never again. I will fly Air France before I fly this airline. No matter the cost. Horribly run company and the app is useless for getting assistance. Currently, $1200 in the hole. Now I will battle for weeks to get my money back and all I get is,”my apology.”

If you can’t execute customer service, close the company and allow others to provide service. Where is Qatar or Etihad airlines when I need them? Recommendation to all, pay more in the beginning with a better airline and avoid spending more later with Lufthansa.