Lufthansa 12+

I want to say how I was delighted with our Flight Attendant from Frankfurt to Dulles!! It was LH418 leaving at 12:10 on December 7th 2022. We were in economy in Seats row 39 but felt we were treated in such a wonderful manner! I am so sorry that i did not register his name, but he was tall, slender, and a consummate professional!! I want to let you know he was magnificent in all aspects of taking care of all passengers and especially there was another passenger in distress, but he took good care of her, supplied oxygen to her and was a calming and soothing feeling for her to settle her down.
For us, he was humorous, always with a smile, treated us with such care and kindness during the entire flight and even came by to say goodbye and have a good time in DC.
He is top notch and do hope that you can determine his name to let him know how wonderful he was to seeing s and how much we appreciated him. In addition to let you know as a Company that you have a magnificent staff member and he should be recognized.
Thank you so much, Lesley Maltby


Take your last notes with and from me Lufthansa on flight number SGIINU. Initials, D.V.
I intended to cancel a ticket for a full refund and the policy under medical condition was possible and confirmed by their agent if i would provide all my medical records. As i suffer from a long haul Covid symptoms and getting worse post reserving the ticket, i called the airline and the agent advised me to send medical documents via email to the right department and i did so. Somehow, all my 7 medical reports from different doctors who fight to cure my condition in my breathing and coughing for over a year and a half were dismissed and the actual Lufthansa agent today changed the story saying that they will not refund the ticket unless a passenger is dead. Well, dear Lufthansa since you lie and care for as human beings so much and as our records on recorded line confirm that you are abusing with your policy towards your passengers i assure you it will only fireback on your company. I could only imagine how many people get abused this way but my voice will make a difference and i will come with all i got to fight against this abusive behaviour from with your airline. Lufthansa, i will not bow to fraudulent abusiveness from your staff abusing your policies with your costumers. See you in court.

Avoid Lufthansa and avoid this app. You can’t actual contact anyone to complain about their booking or service. Lufthansa removed my business seat and won’t refund. I am told to submit a complaint for the error on their website, but their is no form. I can only send an email to customer relations. No good since I am checking in now. They acknowledged their mistake but did nothing. They have my money but didn’t refund. Plus, I have spent hours on the phone complaining, and now have a huge international phone bill because their system auto hangs up after about 30 minutes. We all know they delay resolving the problem so the system will hang up and you have to call back and start over with a new person. I used to fly Lufthansa a lot. Never again. I will fly Air France before I fly this airline. No matter the cost. Horribly run company and the app is useless for getting assistance. Currently, $1200 in the hole. Now I will battle for weeks to get my money back and all I get is,”my apology.”

If you can’t execute customer service, close the company and allow others to provide service. Where is Qatar or Etihad airlines when I need them? Recommendation to all, pay more in the beginning with a better airline and avoid spending more later with Lufthansa.