Condor Airlines 4+

When I am logged into my account why do I have to enter my name and address when booking!?

It’s finally in English. That’s a huge step in the right direction. You can also search for flights. I haven’t booked a flight or taken a flight since, well, we’re in a pandemic. But it certainly looks promising.

Previous review: I really like Condor Airlines. However, this app is awful. Since Condor flies to English speaking countries and English is the lingua franca, it would be awfully helpful to be able to use this app in English. It seems that offering multiple languages should be a pretty easy edit. Also, the app is not self-contained; it just redirects to the website.

The website and app are substandard. I couldn’t input my passport info on either, had to call customer service, who initially thought I was an idiot when it’s the Condor systems that don’t work. I couldn’t access my booking info on the website when I logged into my account, but it was on the app. We upgraded to business class on our outbound flight via the app during the check-in period. When we upgraded on the return flight, we were charged, given two seats in the middle
of row 4, but in actuality never rebooked. When we called customer service, the rep was insulting, he said it’s not possible to upgrade online, would not rebook us over the phone since somehow it didn’t get confirmed in their system although we were charged €349 per seat, he also would help us with the charge and then hung up on us. The flight and flight crews were pretty good to wonderful, the website and app are useless and the customer service is awful.