Absolutely love the Megaplex! Way better service, cleaner theaters, and much better food and snack options than other competitors. Love the ability to redeem points on tickets and other rewards in the app. I’m not sure why they removed the ability to order hot food in the app. I used to be able to order their speciality food options (that are delicious), but now I have to order it at the theater and wait even longer. I hope they bring that back. Some theater also don’t make my food when I say I am there on the app, I have to go to the counter and then they start making it. That’s the only reason for 4 instead of 5 stars.

Megaplex has straight up taken a nosedive. Movie tickets have doubled in price. They redid all their theaters with a wood laminate floor which wildly reflect the step lights. Not only does this make the dark theater much brighter, there is now a bright shiny thing in the corner of my eye. Concessions have basically tripled in price. The annual mega tub tag is expensive enough that it really should cover the cost of popcorn for the year. Rewards are garbage. I go to the movies at least once per month, includes wife and kids. I used to earn several free tickets throughout the year with how many visits and concessions with each visit. I haven’t earned a single free ticket through rewards all year and it’s now December. On top of that, a couple thousand points expire each month. I’m still over 10,000 points from a free ticket after a year of moviegoing, and I don’t use my reward points for anything other than trying to work toward a free ticket. The new subscription plan is trash and doesn’t cover all screenings in each theater, yet they are happy to charge me the same cost for a showing in one of the smaller theaters with worse picture and sound. I have had a subscription through Atom for years, and Megaplex is forcing those subscribers out in the not too distant future to force a move to their in-house plan which is way worse. I’ve debated cancelling my atom subscription for some time now anyway due to the fact that movies just aren’t great anymore and it’s a bit of a chore to figure out what to see each month. I’ve kept it because it’s still fun to go with the family. I’m cancelling after this month. The increasing cost of going to the movies, even with a subscription that’s supposed to cover the movies for each month simply isn’t worth it anymore. Home theater is where it’s at.

The old app worked perfectly fine, I never really had issues, and the aesthetic and look of the graphics and colors were a lot nicer as well. Since the update, everything is much uglier looking, more difficult to navigate, has slower load times, and often times I can’t even finish a checkout on buying tickets. I would try to buy tickets, couldn’t, and so I’d just go to a different ticketing app and buy them there. When I finally had enough I had to contact support to discover I just need to make the purchase on the website instead because the app is having issues for a lot of people. What’s the point of the app if it doesn’t work for the sole purpose we use it for? I’m a long time loyal fan of Megaplex and likely will stay that way til I move out of Utah, but seemingly a lot of their services and things have been really going downhill, and this app is just another representation of that. Unless you really want the loyalty points, i’d just download atom tickets or fandango or something else a little more polished.

There are some great things that have came from the update, but it doesn’t make up for the hard user interface. Before you can select your theaters and the movies playing soon would be there when you open the app. They would tell you in how many minutes or hours the movie will start. This made it easier for when I had a last minute desire to watch a movie.The coming soon tab is not ordered by date anymore. I don’t want movies that come out in December before the movies that come out thoseMonth. It is frustrating because I don’t get to see if there are any cool new movies coming out soon that I haven’t hear about. There should be a sorting option where you can choose if you wanted listed by date or by popularity. The old app had the tab where you can see the movies playing the day of at the theaters you’ve selected. It would show the movies playing and what time they were playing at each theater without having to click on a movie. Now I have to click on the movie to see the showtimes. I would sometimes like to watch a random movie if it fit in my schedule that day. Now I have to click through each movie which is a hassle. And they still have a movie listed even if there’s no showtimes left in the day. Overall, this new app was not designed for those who love movies. It seems like it was designed for those who just want to go see the most talked about movies. That is disappointing