Addison Lee: Taxis & Couriers

Name: Addison Lee: Taxis & Couriers
Rating: 4.9 (477 reviews)
Author: Addison Lee PLC

Cars, Couriers & Black Taxis

Free

477 Ratings
Ages

4+
Years
Category

Travel
Developer

Addison Lee PLC
Language

EN
English
Size

94.8
MB

Experience everyday luxury with Addison Lee! Book one of our taxis, minicabs, or couriers whenever you need them, whether it's on-demand or up to twelve months in advance. Choose from our eco-friendly electric vehicles or iconic black cabs to suit any occasion. Download Our Taxi App and Request a Ride with Addison Lee! Over 7500 Vehicles, Including: Taxis, Minicabs, People Carriers, Accessible Vehicles, Courier Services and Executive Vehicles On-demand: taxis in under 10 minutes in central London London's most sustainable taxi and minicab company Prebook up-to-12 months in advance Airport rides with flight tracking Business & personal accounts We deliver parcels too with London's largest same-day courier fleet 24/7 Customer Support Addison Lee: London's Premium Taxi App We Guarantee: Service: Whether you prioritise style, space, accessibility, or affordability, Addison Lee helps you find the perfect solution for your needs, whether you’re requesting a ride for one or need a parcel couriered. Safety: Your safety is paramount. Unmatched driver safety standards and co-designed driver training in partnership with UN Women. Business Accounts: Seamlessly manage corporate travel with flexible invoicing and priority services. Licensed; by Transport for London: The only large operator in London with a full 5-year license. Customer satisfaction: with a Trust pilot score of 4.2 Driver Ratings: Review and rate drivers in the app. The boring stuff.... By downloading the App from this website or clicking on the "Accept" button below you agree to Addison Lee’s Terms of Trading (the “Terms”) which can be found at http://www.addisonlee.com/terms being incorporated in and forming part of all contracts for the provision of Services. The Terms include, in particular, a privacy policy and limitations on liability.

Ratings & Reviews

4.9

out of 5

477 Ratings

Best service!
05/29/2015

Snoorh
Drivers are always on time (often a little early), they are courteous and know their way around. The fee is set when you book so you know exactly how much you will pay. Cars are really clean. My daughter recommended them to me and she was right!
Best service!
05/29/2015

Snoorh

Drivers are always on time (often a little early), they are courteous and know their way around. The fee is set when you book so you know exactly how much you will pay. Cars are really clean. My daughter recommended them to me and she was right!
Not a great app, but an excellent car service
09/09/2017

ShinJin K
First of all, the service that Addison Lee provides is excellent. Unfortunately, it's not reflected in the ease of use or features on the app itself.The app doesn't allow one to see reservations unless they were booked through the app, and even then, it's not easy to figure out how to find them. Even more annoying is that notifications come in and disappear and are not easily retrieved through the app. Finally, I could not find a way to find a phone number to call Addison Lee. Perhaps some of these difficulties were because I just got them off of the long flight, but I think the app needs some serious rework.

Developer Response
Good afternoon, I am sorry to hear you have experienced issues with our app. Please email to customerrelations@addisonlee.com so we could assist you further.
Not a great app, but an excellent car service
09/09/2017

ShinJin K

First of all, the service that Addison Lee provides is excellent. Unfortunately, it's not reflected in the ease of use or features on the app itself.The app doesn't allow one to see reservations unless they were booked through the app, and even then, it's not easy to figure out how to find them. Even more annoying is that notifications come in and disappear and are not easily retrieved through the app. Finally, I could not find a way to find a phone number to call Addison Lee. Perhaps some of these difficulties were because I just got them off of the long flight, but I think the app needs some serious rework.
Developer Response 10/21/2021
Good afternoon, I am sorry to hear you have experienced issues with our app. Please email to customerrelations@addisonlee.com so we could assist you further.
No confirmation number sent
10/22/2022

Howzitt27
Cannot load app because unable to get confirmation number on a US phone. Technical help required. (And yes, I received all other texts to me from other persons, just not AL)

Developer Response
Hello, I'm very sorry to hear this. Please send an email to customer.relations@addisonlee.com and provide the email address and contact number you have used, the team will then be able to give you your confirmation code.
No confirmation number sent
10/22/2022

Howzitt27

Cannot load app because unable to get confirmation number on a US phone. Technical help required. (And yes, I received all other texts to me from other persons, just not AL)
Developer Response 10/23/2022
Hello, I'm very sorry to hear this. Please send an email to customer.relations@addisonlee.com and provide the email address and contact number you have used, the team will then be able to give you your confirmation code.
Professional, Clean Car Service
05/12/2017

raemae86
App is easy to use, and the service is outstanding. Perfect for professionals without a hefty price tag. All drivers have been professional and courteous, and can speak English. Never a bad experience.

Developer Response
We're glad to hear that we have met your expectations! We appreciate the feedback and look forward to you travelling with Addison Lee again soon. 😊
Professional, Clean Car Service
05/12/2017

raemae86

App is easy to use, and the service is outstanding. Perfect for professionals without a hefty price tag. All drivers have been professional and courteous, and can speak English. Never a bad experience.
Developer Response 05/18/2017
We're glad to hear that we have met your expectations! We appreciate the feedback and look forward to you travelling with Addison Lee again soon. 😊

Thanks for using Addison Lee. We update our app regularly to improve your Addison Lee experience and services. Here’s a summary of what has changed in version 9.7.1: Bug fixes and internal improvements

Version 9.7.1

Dec 2

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics