PBX handling in app - New detail pages for PBX, nodes, and IVR trees. - Option to switch to a temporary status with an end time for PBX, call groups, nodes, IVR trees, and case groups. - Status displays the audio file being played and the destination of the forwarded call. - Visualization of IVR trees.

- Add an organization to a phonebook contact - Remove an organization from a phonebook contact - View the organization linked to the inquirer in a case - Suggest other contacts from the same organization when changing the inquirer on a case - Populate case tags if an organization is linked to the inquirer - Bug fixes

Save started message between agent and mobile app Show transcription in call log and voicemail Edit internal comments and chat Create and edit queue status Fix for call log to show correctly who answered the call Fix for response group/queue overview statistics to be rounded in the same way as in agent Fix for the box that shows the name of the users viewing a case to dynamically change

Desk v2

Desk V1 Change audiofiles and text to speech

Bugfixes Improvements

Updated software

Improvements to transferring of calls

Improvements to the custom filter for cases Setting to choose whether to send SMS from the PBX or your mobile Improved logging to help troubleshooting certain components

Visual improvements to light and dark theme Playing a voicemail will now mark it as read Checkbox will now indicate if voicemail is read or unread Improvements to notifications

Dialpad buttons now become smaller when callbanner appear to prevent buttons overlapping Changed color on items where brand theme color was a problem Added a new setting that enable you to change how contacts are sorted You can now add more than one row to the message input and colors are adjusted for light and dark mode Adjusted the text length before input window stop growing Better copy paste performance on IOS and easier to hit submit button Added editor instead of entry to send new message page and first letter of each sentence is now capitalized You can now take over a case Other dark mode fixes Adjusted translations

New app news - New "Look & Feel" - Dashboard with service level in call groups - Open / Close call groups and case groups - Possible to change start page and pages in main tabs - Change sequential ring order

New app news - New "Look & Feel" - Dashboard with service level in call groups - Open / Close call groups and case groups - Possible to change start page and pages in main tabs - Change sequential ring order

New app news - New "Look & Feel" - Dashboard with service level in call groups - Open / Close call groups and case groups - Possible to change start page and pages in main tabs - Change sequential ring order

- Recordings

Fix correct date for voicemails

Minor bugfixes

Fix for update problems in voicemails

- fix login bug

- Bug fixed where change user did not work - Bug fixed where users were not removed from the app

Fix for IOS 12 causing the app not to start

- Updated view for answering groups with integrated dashboard! - Call log per answering group - You now see the name of the answering group in the call log list overview - Added history for the other part in the call log popup - Bug fix where text field in chat sometimes disappeared - Bug fix where some choices under settings did not work

Visual indication in app when there are unread messages. It will be shown as a yellow dot next to the menu icon Case list will now match number against the mobile and PBX phonebooks and name on match It is now possible to rewind and go forward in voicemail messages New app icon with blue background

- Fixed a problem where imported phone contacts did not show up in the app.

- Fixed a problem that would cause some phones not to play sound properly when listening to voicemails