TrustYou, the all-in-one guest feedback platform, introduces the TrustYou app. It allows hoteliers to engage with travelers and manage reviews while on the go. It allows you to analyze how you stack up against the competition ...and more. Key features include:
Review Management
* Access all of your online reviews for all of your hotels
* Read your guest satisfaction surveys
* Find all of your reviews in one inbox
* Respond directly to reviews from the app
Reputation Analysis
* See your overall and performance score for your hotels
* Analyze by semantic categories (eg. scores for rooms, food, service, etc.)
* Identify positive and negative trends with Impact Scores
* Benchmark against competitors
* Understand your performance trends over time
* View your NPS score
Live Experience
* Receive guest messages and Live Survey reviews in real time
* Receive push notifications when new messages or Live reviews arrive
* Send replies directly within the app
* Add or remove Teams from conversations
* Send and receive images and files
* Forward messages to your own internal Team Chat
* Have 1:1 conversations or coordinate with your whole team in a group chat.
New improvements to the TrustYou app allow you to efficiently manage your reputation and guest communication while you are away from your desk. A new design makes it easier for you to view and respond to online reviews. With the new dashboard, you quickly view and analyze your main hotel KPIs. Requires the TrustYou Analytics and/ or TrustYou Analytics Enterprise license.
Languages:
English (US), German, Spanish, French, Italian, Japanese, Portuguese, Russian, Polish and Chinese.
Not as good as the desktop version but it certainly gives me the info I need on the go and allows me to respond and navigate intuitively. The most frustrating and infuriating part is I o come up with nickname to submit my review. Every attempt has been taken.
Good update
Sebtrudeau
Updated version fixed a lot of issues
Developer Response
Thank you for your feedback. We are sorry to hear about the problems you have experienced. We have launched a new version of the app. Please make an update and benefit from improved stability and improved user experience.
Newly updated
Valbonie
The mobile app has been updated over the last few months. Many more features available.
Sleek design and great functionality
Urbiance
Really satisfied with both TrustYou as a company and the app itself, highly effective and does just about everything I need it to do
Developer Response
Thanks a lot for your trust! We're happy you had a fantastic experience with us! Stay tuned for more perks and updates!
We have addressed some bugs and issues reported by our users, resulting in a more stable and reliable app overall.
Version 5.55.13
The developer, TrustYou GmbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
TrustYou GmbH
Size
40 MB
Category
Travel
Compatibility
Requires iOS 11.0 or later.
iPhone Requires iOS 11.0 or later.
iPod touch Requires iOS 11.0 or later.
Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
