I’ve been a customer of Ulster savings bank since they built one in my town. I love the tellers, bank manager (Missy- Red Hook branch) friendly service.. as far as the app goes, I have no issues est. anm i e ever had. with the way the app is set up, yeah a little more space for the account balance after a transaction would be nice, but other then that I don’t use the other features on the app except to check transactions and the quick balance feature. Thanks

The rating is reflective of my frustration with the new app changes, NOT Ulster Savings Bank or its employees, which I hold in high regard. The app was pretty much perfect for me with only one issue regarding not seeing check images prior to the new update, which is why despite my current upset, it still has two stars.So I live in a semi-remote location, we do not have cellphone service, and our internet is wired, and I have a flip phone. This means that when the new iPad app update took away my mobile deposit ability, which is the primary reason I have the app, it, and my ability to use my bank account, became a lot more fraught. (The app is the primary way I handle banking.) I have found the app a godsend, the hours I work make visits to the bank during open hours significantly more challenging, and an extra expense in gas, and time. To deposit my checks every week I was relying on it, it is what works best for me. I want to keep this bank, I love it and it’s people, but I want the ability to do mobile deposits, and for those on an iPad, not an iPhone, that is no longer available at this bank. (I tried to download the iPhone app, which supposedly still has the mobile deposits, but that doesn’t seem possible?)I cannot underscore this enough: the mobile deposit makes my life MUCH easier, please bring it back for the iPad!

First the app was great. Then I couldn’t use it on my ipad and just went to the website. Now I am having problems with the website and am being forced to use the app which I hate because I can’t view it in “landscape”. I emailed USB and still have not gotten a reply! Not good customer service.

It was so exciting to have a local bank have their own banking app. It updated recently and it’s been HORRIBLE! The text/e-mail alerts you can setup for a low balance reminders DO NOT WORK. They haven’t worked in several months. I have called the call center at USB many times and they just say “It’s a third party service, they’re working on it. There’s nothing we can do.” This is not acceptable. If it was down for a few days, I could understand but months??Also, if you do a mobile deposit and for some reason, the check isn’t deposited... you receive NO ALERTS! I thankfully double check all deposits however I could have easily thrown out a check for several hundred dollars. Maybe the bank and app developers should take a look at some other banking apps and features that USB customers would like. And figure out how to make it work consistently. I’ll be switching banks soon if this isn’t resolved.