Nu is the world’s largest digital financial services platform outside of Asia, serving over 105 million customers across Brazil, Mexico, and Colombia. The company is the fourth-largest financial institution in Latin America by number of customers.
Guided by our mission to fight complexity and empower people, we cater to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency.
That's why our app was created to reflect everything we believe in: a transparent, simple, easy, and hassle-free experience, just as your financial life should be. No asterisks, tricks, or inexplicable fees.
We care about your financial peace of mind, that's why we offer human 24/7 support to help you via phone, email or your app’s chat.
Brazil:
Nu is the most recommended financial institution in Brazil, with over 92 million customers who love being able to manage their entire financial lives directly from their mobile phones.
Our solutions for Brazil include Credit Card, Loans, Investments, Insurance, PIX, Cashback, and way more.
- Nu Pagamentos S.A. – Instituição de Pagamento. CNPJ: 18.236.120/0001-58. R. Capote Valente, 39 - Pinheiros, São Paulo - SP, 05409-000
- Nu Financeira S.A. CNPJ: 30.680.829/0001-43
Mexico:
Nu Mexico, with more than 8 million customers, offers a seamless financial experience with its Credit Card and Cuenta Nu
Enjoy a credit card with no minimum purchase and a $0 annual fee, coupled with a savings account and debit card through Cuenta Nu. Effortlessly manage your finances with Dimo®, enabling transfers using your CLABE or phone number. Additionally, leverage Cajitas Nu to cultivate your savings and allocate funds for rent, vacations, or emergencies.
- Nu is regulated by Banco de México and the CNBV, Products in Mexico are offered by Nu México Financiera S.A. de C.V. S.F.P.
Colombia:
Nu has more than 1 million customers in Colombia whom have gain back the control of their time and money while saying goodbye to fine print, hidden charges and complexity with our Credit and Savings products.
Enjoy managing your finances from your cellphone with real-time notifications of your movements, blocking and unblocking your cards as many times you want from your app, having 24/7 support through chat, phone or email and secure transactions thanks to our technology.
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Nu’s impact has been recognized in multiple awards, including Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks. Download the app and join the more than 105 million people who have said goodbye to bureaucracy, asterisks, paperwork, and fine print by joining the future of financial services.
Nubank has completely transformed the way I manage my finances. The app is super intuitive, fast, and transparent. No hidden fees, instant notifications, and great customer service. I love how easy it is to track spending, manage my card, and get credit options tailored to me. Highly recommend to anyone looking for a modern and reliable banking experience!
Complete Incompetencia
GetTheGringo
I wouldn’t trust these guys with peso of my money or access to my credit bureau report. These guys are absolutely disqualified for handling money or anything related to it. they kept telling me that my RFC was incorrect, and I kept showing them the documents from Hacienda, as well as showing them the RFC that they gave me with the link that this ridiculous bank provided for me to get my RFC. But they kept blaming me that their system was changing it when I was entering it when it’s their system that automatically changes it. Their peers in the financial industry, completely laugh. When you mention their name, the people I know that have their card here in the Los Cabos area. Do not use it at all and consider it to be a hassle. Stay away from these guys. There’s much better and much more professional people to deal with the handle your money. These guys of clowns that pay no attention to anything you have to say and even though they’re wrong and just tell you, they’re always right and we’ll just make you run around in circles. If you don’t pay attention here, don’t be surprised when you have a substantial amount of money on hold with these idiots and they are not releasing it for you to live your life. I’m not gonna take that chance.
Unprofessional and takes forever to confirm an account
DupedIntoBuying$65App
My elderly, non tech savvy mother has been trying to open an account for weeks, submitting everything they ask for, and following up and still no account access. This is for a SAVINGS account, as in she wants to give them money! I get that they have to be careful and confirm she is who she says she is, but they have all info, how much more do they need?! And no communication from them at all, we have to reach out for status updates and again, it’s been weeks. The app only works to prompt you to “invite others to bank with them,” WHAT?! How can we recommend, we have no access and it’s been a mess. This is for Nu Mexico and I agree that that responses are canned, they do not read what you write and are overly friendly and unprofessional in their responses (like the person above said, we are not friends but a bank and client relationship). We have decided to move on and bank elsewhere, their loss.
Good banking app, lousy customer support & client comma
c'amelz
They never answer the question you’ve made, simply because they don’t bother reading it, as they will copy & past previously written texts to send you as an answer, which have nothing to do with your question, in the first place. They don’t know how to speak Portuguese, and are always introducing English words in their speech; however, if you switch to English they just don’t speak English either. Pathetic. Last but not least, they treat you as a child and send dozens of “reminders” about the payment of your credit card bill starting DAYS *BEFORE* the due date, and continuing several days after you have already paid (I have never paid after the due date). Very disrespectful with their clients, treating you as their BFF (please show some respect here, shall you?). But the app works alright.
The purple became more purple. Simple just got simpler.
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Our engineering team worked this whole week to make the app that makes your financial life easier, even easier to use!
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All identified bugs have been fixed, and we've even made improvements so you don't have to worry about anything else.
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Explore your app's home page and check out all the new features that have arrived for you ;)
Version 7.11.67
The developer, NU PAGAMENTOS S/A INSTITUICAO DE PAGAMENTO, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Purchases
Financial Info
Location
Contact Info
Browsing History
Identifiers
Usage Data
Other Data
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Financial Info
Location
Contact Info
Contacts
User Content
Browsing History
Identifiers
Usage Data
Diagnostics
Other Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
NU PAGAMENTOS S/A INSTITUICAO DE PAGAMENTO
Size
235.3 MB
Category
Finance
Compatibility
Requires iOS 15.0 or later.
iPhone Requires iOS 15.0 or later.
iPod touch Requires iOS 15.0 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.