Booking was so easy that I couldn’t mess it up. I got an instant confirmation and an additional one when my driver was assigned. Driver was not just on time but earlier, which was great!!! He was very focused on getting us to the train on time but safely, I didn’t feel endangered or that we were going too fast at any time. On top of that he was very personable and friendly. He helped me with my bags on and off and also made sure we knew where to go when he dropped us off so we could get to the station on time (which we got there early, thanks to our driver). Catching the train was vital for me getting to Heathrow on time and he made it possible when all other public transit wasn’t operating that early (5:30).

I had a really bad experience last night after arranging a booking in Taxicode from Gatwick Airport in London. My family was arriving in the country for the first time on a late flight at Gatwick from JFK last night and our experience with Airport 24x7, and by extension the app, was terrible. First of all the driver arrived 30 minutes late for a scheduled 11:35pm booking. When calling the telephone number provided, the man who answered the phone told me that the driver was only 5 minutes away. Clearly this was false. When the driver finally contacted me at 11:46 PM he then informed me that he couldn’t meet me at the taxi stand but I should go to some drop off point in the airport. Upon arrival after midnight, the driver then informs me that he doesn’t have room for 3 passengers and our luggage and that he can’t refund my payment. So I was forced to send my family along in the car while I had to fend for myself back to London from Gatwick. The app did not allow me to see what I had originally requested to dispute this driver and the heavily accented manager that the driver called up after arriving 30 minutes late, nor did I have any adequate recourse or assistance when the effective gypsy cab driver shows up. I might have saved some money with the service but I will never use it again.

“We used Taxicode multiple times in Glasgow and were always quite impressed our drivers. Especially our last, leaving the city. I managed to drop my phone in the cab and didn’t realize until he drove off. Almost immediately used my wife’s phone to call mine. Took a minute but he answered and volunteered that he’d return it shortly. Had it back in less than five minutes. KUDOS for such excellent service. ”

We booked a trip from Tower Bridge to Heathrow on Christmas Day when little else was available. The driver was on time and was available by phone to help us find him due to our confusion about the pick up spot. The ride was comfortable with a great view and great conversation. I will definitely use the app again when I travel.