Avaya Call Management System Mobile Supervisor
Business
Free
iPad
Avaya Call Management System (CMS) Mobile client turns your iPad into a mobile Call Center decision making device. CMS Mobile facilitates untethering Call Center Supervisors from their desk and allows Supervisors to walk around the contact center to provide immediate oversight and assistance to agents. CMS Mobile provides real time information to assist Call Center Supervisors to answer the question “Can I relax now? ”.
Features Supported on CMS Mobile:
- Real time performance metrics and statistics for skills and agents
- Thresholds that provide visual indication to the user when call center metrics fall outside acceptable boundaries
- Customizable thresholds
- Drill through from skill based view to agents based view to allow immediate deeper understanding of call center activity
**** Requires network access to CMS product server version R17 R3 and a valid CMS user Login ****
**** Requires externally signed certificate to be installed on the CMS server ****
**** Designed for iPad 2, 3rd generation, 4th generation and iPad Air ****
Ratings & Reviews
This update from Apple will improve the functionality of this app. No new features are included.
Minor changes to link status display
The developer, Avaya, Inc., has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- Avaya, Inc.
- Size
- 46.2 MB
- Category
- Business
- Compatibility
Requires iPadOS 5.1.1 or later.
- iPad
Requires iPadOS 5.1.1 or later. - Apple Vision
Requires visionOS 1.0 or later.
- iPad
- Languages
English and 15 more
- English, Czech, Dutch, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Turkish
- Age Rating
4+
- 4+
- Copyright
- © 2016 Avaya Inc.