Subway‪®‬ 4+

A beginner

I just signed up and it was pretty painless. I’m typically very frustrated by the time I’m finished unless I Chuck my Phone out the window before I’m done. The application/ sign up process was easy. Ordering sandwiches was a step by step process and the pictures make it easy to follow. I forgot to order my choice of cheese but in the checkout yiu have one last chance to add or subtract items. Also the locations chapter was easy to follow and subway allows Apple Maps so I’m not forced to download another map app I don’t necessarily want, thanks for that consideration. To summarize; my lengthy review; signing up is breeze just read the instructions & follow the steps. If you’re not on your own turf Locating a store is a cinch if you know where you are. If you don’t know where you are it’s likely you need more than a sandwich. I found this app to be problem free. Besides there really isn’t a Cadillac problem that can’t be fixed with a stomach full of Subway is there? Slow your roll (wheat , Italian, or artisan lol couldn’t help it ) slow your roll you’ll be unwrapping that delicious 12 inches of Yummy in no time. Cant eat the whole thing? Wrap in some plastic and BAM! Lunch tomorrow cuz its stays fresh even overnight. You’re welcome, k&g Henson Murrieta Ca

Not great...

Especially compared to the competition (places like Taco Bell, Sonic, Pizza Hut, and Starbucks, which all have excellent apps), I find this app to be buggy and inconvenient. Adding toppings and sauces to subs is more cumbersome than it should be and I usually experience a lag when trying to remove toppings. The options online often don’t match up with the store. Salt apparently isn’t an option using the app, although pepper is? Maybe the issues lie with my local Subway’s inventory, but I also can’t select chip options that I know they have in store. There’s no way to specify what kind of fountain drink you want if you add it as a stand-alone item (can only specify if it’s part of a meal). As a result, I have to use the special request section to correct my order since it isn’t accurate and even then I just end up having to grab everything myself when I get to the store. Also, ‘Make it a meal?’ shows up for subs but not for personal pizzas, even though every Subway I’ve ever gone to offers up the option of making my pizza a meal. Had to try adding my credit card about 4 times before it finally saved it (even though I didn’t change any info from the first attempt to the last... it was just being buggy). Buggy and slow when trying to remove items from the cart. Finally, it’s probably human error somewhere in the process, but the tracker often won’t register that I’ve picked up my order, so I’ll see a reminder on the app homepage saying I have an order ready.

Where’s the Rewards

The app is convenient when it works. I say that because so often I go through the pains of buying online and I get to the end and get an error. This happens frequently. I resubmit, start over , etc. same stupid error message. And there is no one to call and ask for assistance. I keep the app current on my iPhone. The next day it may or may not work again. I also think going through the menu is slow and clumsy.

I also try to get my order straight in advance so when I am ready and I hit the purchase button I know it will be fresh. This is typically the time I am hurried and do not want to step through the menu. But I still want Subway Fresh, right. But today something changed and when I went back to my order to submit payment it appeared to be missing. So I ordered all over again and then noticed I had two subs in the queue. So I had to figure out how to cancel one of them. My order changed slightly and I couldn’t tell which one I was canceling.

So what is my reward for continuing to use the app and buy from Subway. There is none. No rewards for buying your subs 3-4 days a week. No extra discounts. No buy 4 get the 5th free. Nada. And I don’t expect anyone will respond to my input. So Surprise me, Subway.

Developer Response ,

Hi there- we are here to help! Please contact our support team at (833)-778-2929, or by email at appfeedback@subway.com. Have your app version, device type, and the steps to reproduce any errors ready- so we can investigate and address these concerns for you. Thank You!