Arby's - Fast Food Sandwiches 4+

I love our Arby’s and I love eating there. I signed up because that way I can send my husband in sometimes, to pick up an order and all he has to do is drive up and pick it up. We went yesterday. I ordered ahead, it worked out perfect, except for one thing. If I would’ve went inside and ordered rather than ordering on my phone and (then setting in inside enjoying it), it would’ve been cheaper for me. You have specials on the windows, and order board, but you don’t have them on your order form, on the internet, for us to order. The two sandwiches were six dollars inside on the order board, but when we ordered them through the Internet, they were three dollars more. So I guess from now on we’ll have to just wait till we get there and go in to order. And if I have to order and have my husband pick it up, we will have to order someplace. (He is not able to figure everything out, so I order ahead and just having him pick it up, when we do it that way). I’ve heard other people complain about that too. If you’re going to have sandwiches two for six inside, you don’t put them at a higher price because they’re on the Internet. Food was good, service was good and the place is always clean! So I guess we always go inside in order and if we’re in a hurry, and have to order and have him pick it up, we won’t be ordering. Thank you! My favorite place to eat, but now, only if we have the time to go in.

Ordered using app, was ready about 8-10 min later. They were very busy so we overlooked the wait. We were more than happy with our sandwiches…but the curly fries (literally every one of them) were about an 1/2inch long, dried and overcooked. They were all like that. We asked if they could replace it and also stated that we knew they were busy, so whenever. After several min. I went back up to inquire. Carter, very rudely and disrespectfully informed me that we shouldn’t have expected them to be relaxed, they were busy and the curly fries were fine. To which I responded that “I was used to having good customer service.” Manager must have heard the rudeness, handed him the curly fries (much better…wish I had taken a pic of the others) but, obviously didn’t instruct Carter to apologize for his rudeness. Very disappointing.

I am frustrated with the Arby’s app. I just hope they care a little about the reviews coming in.
It was working great when I first got it, I used it for about 3 weeks with no issues. Loved the 50% off coupon given a few weeks ago! Love the deal on the $1 sliders.
I am unable to use the app anymore. It crashes EVERY time I try to go to my cart. I can’t clear the cart out. I can add items to the cart, but when I tap the cart icon the app force crashes every time. I can’t sign out of my account which I think might be a temp fix for the issue. So I have to delete and reinstall the app again, and I hope I remember my sign on information. Seriously you guys are a major fast food app you should have this figured out by now. If you could fix this issue I would give 5 stars because other than this, the app is useable and the UX isn’t bad. The weekly offers are great. I do wish there were more options such as ability to add needed sauces to order. You give them away for free inside so why can’t I have an option on the app? I also very much dislike there only being two options to get your food. Immediately or 30+ min later. I never get to the store at the right time. I always end up having to wait, sometimes 10+ minutes for my order even when I placed the order 15 minutes ago.