Arby's - Fast Food Sandwiches 4+

When placing mobile orders through an app:

1. If you have a drive-thru, A) customers should ne able to specify how they want to pickup, not default to making people get out and walk in to get their order; and B) you should be making the food fresh when people roll up. Not forcing people to choose between ASAP (ready in 5 min) schedule it 30 minutes or more out. The result is, you get there and your food is going cold or you have to wait 10 minutes or more for them to finish making it. Just make it when we get there. You already do it for people using the drive-thru anyway
2. Why can’t we report when something went wrong with the pickup order but we don’t find out until we get home? It happens all the time. Today, they forgot my bloody curly fries. I know , I should check the bag before I leave but sometimes you’re in a hurry or hey, you don’t like being stared down by the 2 employees at the counter while you check their work.
3. Let us add sauce in the app. Straight from the menu. You can get as much sauce as you want in restaurant but Arby’s treats it like gold when you go through the app or drivethru. Don’t have packets? Try little plastic cups with lids. It’s not rocket science.

I am frustrated with the Arby’s app. I just hope they care a little about the reviews coming in.
It was working great when I first got it, I used it for about 3 weeks with no issues. Loved the 50% off coupon given a few weeks ago! Love the deal on the $1 sliders.
I am unable to use the app anymore. It crashes EVERY time I try to go to my cart. I can’t clear the cart out. I can add items to the cart, but when I tap the cart icon the app force crashes every time. I can’t sign out of my account which I think might be a temp fix for the issue. So I have to delete and reinstall the app again, and I hope I remember my sign on information. Seriously you guys are a major fast food app you should have this figured out by now. If you could fix this issue I would give 5 stars because other than this, the app is useable and the UX isn’t bad. The weekly offers are great. I do wish there were more options such as ability to add needed sauces to order. You give them away for free inside so why can’t I have an option on the app? I also very much dislike there only being two options to get your food. Immediately or 30+ min later. I never get to the store at the right time. I always end up having to wait, sometimes 10+ minutes for my order even when I placed the order 15 minutes ago.

Overall, it is a serviceable way to order ahead to Arby’s. It does notably lack any way to specify a pickup location in the store - forget cubside, you can’t even choose Drive-Thru. There is also no rewards program to speak of, so there’s no real incentive to use the app outside of some sparse deals that have been declining in value for sometime now. The most frustrating part is that I am constantly logged out of the Arby’s app and it even insists on two factor authentication even though nothing is saved on the app to make that worthwhile. I have to put in my card information every time I order anyway, so what benefit do I gain from being logged out every few days? Without saved payment methods or rewards to spend, bad actors have little to gain from accessing my account. The best thing that I can say about this app is that it is functional, but it is lacking some features that are standard in the industry.