I had an account with the old app. I can’t migrate any points. When I go in and put in my email, name, and create a password it kicks me out when I hit submit. I decided to not migrate. I couldn’t remember my password so I hit reset password. It kicked me out and no email to reset. So I decided to just set up a new account. Went through and filled in everything, hit submit, it kicked me out of the app. I wanted to order and pay from home so all I would have to do is pick it up. FYI... if you have gone to having to buy a gift card to pay online like Sonic does, forget about me using the app. It needs to be able to be like McDonald’s and Wendy’s app or allow Apple Pay like Little Caesars. If I could give it less than one star, I would. Get with the 21st century.

I would honestly give the app 4 stars, however this is the 5th time in the last couple of months where I tried using the app to put in a carryout order and the app won’t load the checkout screen. This is SO frustrating, because I pay using gift cards and you can’t even use them inside the restaurants on the kiosk. Those only accept credit/debit and sometimes cash, which is dumb. How you guys don’t accept your own gift cards as a payment unless we go through the drive-thru and half the time the employees struggle with entering in the gift card number or just scanning them? I love the food and the shakes. Lately though, the workers don’t want to fill the milkshakes to the top of the lid. Last couple of times I paid for a milkshake, they didn’t even fill the cup with the shake. Almost a fourth of what I’m used to receiving was gone and they argued with me when I said to fill it to the top. Some locations just have terrible service.ANOTHER HUGE ISSUE!!! You can’t even order the 7 by 7 on the app nor on the kiosk. I can only order that when I go through the checkout. This is frustrating. Please fix this issue by adding 7 by 7 to the menu, add gift cards as payment options for all kiosks including e-gift cards, and keep the app from crashing every time I try to pay for my food and submit my order.

I Have tried to order multiple times on the app and went to check out with a gift card and when I go to submit the order it says sorry something went wrong. I also tried to order milkshakes for delivery with my gift card online and when I clicked to submit the order it says “ Something Is Wrong We're sorry. The gift card number you entered is either invalid or restricted to dine-in purchases only.” My gift cards are not invalid as the guy at the window the other day swiped them and had no issues swiping it to pay. I have never heard of a gift card that’s not able to be used for a mobile order before.Not sure why I can’t seem to place any mobile or online orders and pay with either of my gift cards but it’s very stressful when I am at the restaurant and unable to place the order to do curbside and have to wait in the drive through. The old app used to work way better.

The app layout itself is great. Very user friendly. The only 2 complaints I have are the re-load amount which is a minimum of $25 should be lowered to$10. When I spoke to customer service they said that is the typical price for 2 people. I usually order for one person and might have $4.00 left on my account and want to add only $10, but it doesn’t let me. The other complaint is the same as another person mentioned, please scan my phone while I am holding it. I have actually had my phone dropped from another fast food chain and they cracked my screen. They paid for it but it was the hassle of getting it repaired. Otherwise a great app overall.