Wag! Pet Caregiver

Name: Wag! Pet Caregiver
Rating: 4.7 (15469 reviews)
Author: Wag Labs, Inc.

Care for Dogs, Earn Money

Only for iPhone

Free · Designed for iPhone

15K Ratings
Ages

4+
Years
Category

Travel
Developer

Wag Labs, Inc.
Language

EN
English
Size

88.8
MB

iPhone

Love dogs? Get paid for it! Caring for dogs is what you do best. Connecting pet walkers, sitters, and trainers with a nationwide community of pet parents is what we do best. Build your business and become your own boss with Wag!. Why Wag!? BE YOUR OWN BOSS Set your own schedule and manage your services. If you need help, support is standing by and available to you 24/7. DOG LOVE Spend your time brightening the lives of pups GET PAID Earn competitive money and get 100% of your tips! Payments handled securely via Stripe GIVE BACK Wag! donates money from 30 minute walks to feed shelter dogs BECOME A PET CAREGIVER Our sign-up process takes just a few minutes. Most Pet Caregivers are activated and ready to start providing services within 3 days. Have dog training experience? Offer your specialty service on the Wag! platform for the potential to earn even more. *You must be over 18-years old to apply and legally authorized to work in the United States, and must pass a comprehensive background check. NEED MORE CONVINCING? We’ve been around the block. Our community of 150,000+ Pet Caregivers nationwide are dog people, and it shows. Pet Caregivers with Wag! have a trusted record of experience with over 10 million pet care services across 4,600+ cities. We’ve donated over 10 million meals! A portion of our proceeds from the walks you book help to feed shelter dogs in your area. Making Pet Parents happy is what we do best -- 99% of Wag! services result in a 5-star review. Wag! Sitting, Walking, Boarding & Training services are available in over 4,600 cities in all 50 U.S. states.

Ratings & Reviews

4.7

out of 5

15K Ratings

Where to start….
04/09/2023

hlsonk
I have been a dog walker for Wag! for almost two years now. If I didn’t love dogs as much as I do, I would have left a long time ago because of their app. Currently, a problem I’m having is that canceled walks still appear on my ‘Booked’ tab. When I try to delete them, the next time I log into the app, there they are again. This is a real pain when a client has booked way in advance and then something changes on their end. I currently have 49 on my page. I’ve contacted Wag! support, jumped through all the hoops to try to fix it. Nobody on their tech team can figure it out. Another problem that I’ve brought up is that when I first log into the app and check my earnings, the page won’t load until I TURN OFF MY PHONE and turn it back on again! Very frustrating. When doing a Drop In visit, the app doesn’t show how much time is LEFT for your visit. I have to set the timer on my phone for that. Add to all this the fact that if you have to contact them LIVE for a situation, there is nobody to answer unless it’s an emergency (injury, pet got loose, etc). Anything besides that, you’re pretty much on your own. I could go on, but I’m sure y’all catch my drift. I love the dogs. Hate the app.

Developer Response
Hi, thank you for leaving your first-hand review. We're sorry to hear that you've had a negative experience while on the Wag! platform. We are always looking to improve and appreciate your valuable feedback. We will ensure that it is passed along to the appropriate teams to review further.
Where to start….
04/09/2023

hlsonk

I have been a dog walker for Wag! for almost two years now. If I didn’t love dogs as much as I do, I would have left a long time ago because of their app. Currently, a problem I’m having is that canceled walks still appear on my ‘Booked’ tab. When I try to delete them, the next time I log into the app, there they are again. This is a real pain when a client has booked way in advance and then something changes on their end. I currently have 49 on my page. I’ve contacted Wag! support, jumped through all the hoops to try to fix it. Nobody on their tech team can figure it out. Another problem that I’ve brought up is that when I first log into the app and check my earnings, the page won’t load until I TURN OFF MY PHONE and turn it back on again! Very frustrating. When doing a Drop In visit, the app doesn’t show how much time is LEFT for your visit. I have to set the timer on my phone for that. Add to all this the fact that if you have to contact them LIVE for a situation, there is nobody to answer unless it’s an emergency (injury, pet got loose, etc). Anything besides that, you’re pretty much on your own. I could go on, but I’m sure y’all catch my drift. I love the dogs. Hate the app.
Developer Response 09/22/2021
Hi, thank you for leaving your first-hand review. We're sorry to hear that you've had a negative experience while on the Wag! platform. We are always looking to improve and appreciate your valuable feedback. We will ensure that it is passed along to the appropriate teams to review further.
Suggested change
01/12/2022

maniveyah
I have been doing Wag! Walks on and off for a few years now and I have no complaints or issues. I love all the pups I’ve walked and continue to find pups who’s mum/dad makes me a preferred walker. From time to time pet parents will put up an ASAP walk or drop in and it will say “Preferred Walker”, and I’ll be able to do that walk or drop in but not at that very second because I’m a ways away or I’m in the middle of another walk/drop in. I’ll request the service and message their parent and the message is usually something like this “Hi, I can come for (pups name) but it would be closer to 10, if that works for you.” I’ve never had one of my pet parents say no that doesn’t work, and sometimes they can’t edit the time request for the service from 8 to 10 for example. So I have to say I’m on my way then select other and put 60 minutes then edit my ETA multiple times if the time agreed on is more than 60 minutes from the current time because the system doesn’t allow you to enter a time like 120 minutes. So it’s not surprise that I’ve run across this several times which is why I make this suggestion. My suggestion is that as walkers we should either be able to enter a three digit number of minutes (i.e 120) or after the request is made and confirmed we can edit the time from whatever the parents put to what the agreed upon time is (i.e 8am to 10am).

Developer Response
Hi and thank you so much for your thorough review and feedback! We really appreciate you bringing this to us and will be sure to pass it along accordingly for further review! Thank you!
Suggested change
01/12/2022

maniveyah

I have been doing Wag! Walks on and off for a few years now and I have no complaints or issues. I love all the pups I’ve walked and continue to find pups who’s mum/dad makes me a preferred walker. From time to time pet parents will put up an ASAP walk or drop in and it will say “Preferred Walker”, and I’ll be able to do that walk or drop in but not at that very second because I’m a ways away or I’m in the middle of another walk/drop in. I’ll request the service and message their parent and the message is usually something like this “Hi, I can come for (pups name) but it would be closer to 10, if that works for you.” I’ve never had one of my pet parents say no that doesn’t work, and sometimes they can’t edit the time request for the service from 8 to 10 for example. So I have to say I’m on my way then select other and put 60 minutes then edit my ETA multiple times if the time agreed on is more than 60 minutes from the current time because the system doesn’t allow you to enter a time like 120 minutes. So it’s not surprise that I’ve run across this several times which is why I make this suggestion. My suggestion is that as walkers we should either be able to enter a three digit number of minutes (i.e 120) or after the request is made and confirmed we can edit the time from whatever the parents put to what the agreed upon time is (i.e 8am to 10am).
Developer Response 01/15/2022
Hi and thank you so much for your thorough review and feedback! We really appreciate you bringing this to us and will be sure to pass it along accordingly for further review! Thank you!
Disappointing (1-Year Caregiver Review)
08/02/2023

Ape-Real
I started walking a year ago as a means to supplement our household income. In just a couple months I was able to earn over $1000!! I was excited about my future with Wag. But shortly after, Wag started making changes in the app - a feature where walkers could pay in to the app and with that the walker would get higher priority. And more changes have been made since. Wag is not the same anymore and my walks have dramatically dropped to where I’m lucky if I break $100. I give 110% to my clients and have the ratings and reviews to prove it. I started Wag to make money, not give Wag more money. The 40/60 commission split is painful already (oh, but if you PAY Wag them you have the opportunity to get a bigger commission 👎🏼). // Another issue has been getting hold of customer service with problems. I have had a few times where the Pet Parent didn’t leave a key and I could not get a hold of the parent. Or the time the cell tower was out and I couldn’t get service at the address so I had to drive a mile away to get a signal. The customer service bot kept running me in circles and eventually the “solution” was “you’re have to decide what to do.” If you are considering whether or not to do Wag, I’d say consider your options and maybe go in to business for yourself. Wag has been disappointing - it feels like they are struggling and are trying to find ways to make money off their walkers (providing poor customer care to walkers).

Developer Response
Hi there, thank you for the review! Indi sounds like she has been a delight!
Disappointing (1-Year Caregiver Review)
08/02/2023

Ape-Real

I started walking a year ago as a means to supplement our household income. In just a couple months I was able to earn over $1000!! I was excited about my future with Wag. But shortly after, Wag started making changes in the app - a feature where walkers could pay in to the app and with that the walker would get higher priority. And more changes have been made since. Wag is not the same anymore and my walks have dramatically dropped to where I’m lucky if I break $100. I give 110% to my clients and have the ratings and reviews to prove it. I started Wag to make money, not give Wag more money. The 40/60 commission split is painful already (oh, but if you PAY Wag them you have the opportunity to get a bigger commission 👎🏼). // Another issue has been getting hold of customer service with problems. I have had a few times where the Pet Parent didn’t leave a key and I could not get a hold of the parent. Or the time the cell tower was out and I couldn’t get service at the address so I had to drive a mile away to get a signal. The customer service bot kept running me in circles and eventually the “solution” was “you’re have to decide what to do.” If you are considering whether or not to do Wag, I’d say consider your options and maybe go in to business for yourself. Wag has been disappointing - it feels like they are struggling and are trying to find ways to make money off their walkers (providing poor customer care to walkers).
Developer Response 02/23/2023
Hi there, thank you for the review! Indi sounds like she has been a delight!
Please modify average area prices
09/19/2022

Bridget421
Hello since the economy has changed, the average prices in the area need to be changed. If I go out of that range I am going to lose pet parent demand it says. When you try to click on somebody’s link to hire them it just has a set rate of $15 and that’s not the rate but other places it says a different rate. The prices need to be raised because of the economy between 2 to 3 dollars per visit. That helpful. I’ve contacted customer service and they actually tried to raise the rent in my area and said she was unable to that’s not the rate but other places it says a different rate. The prices need to be raised because of the economy between 2 to 3 dollars per visit. That would be really great and helpful. I’ve contacted customer service and they actually tried to raise the rate in my area and said she was unable to. So I appreciated the help there. I’m not sure exactly what happens when you do go out of the range and what they mean by pet parent demand. If it means I will show up on the list of caregivers in the area I’ll raise it if it means I will not I won’t. That’s what I need to know when it says pet parent demand. Will I still show up on the caregiver list if I choose my own prices a little bit higher? Please answer that question when you can thank you

Developer Response
Hi Bridget, thank you for the review and taking the time to leave your feedback. The “Average Price” is only a suggestion; you are free to set your rates how you wish. Please note that out-of-range pricing may affect Pet Parents’ demand for the services you provide. For any outstanding questions or for helpful resources, please visit the Help Center by tapping on the "Help tab" within the Wag! app.
Please modify average area prices
09/19/2022

Bridget421

Hello since the economy has changed, the average prices in the area need to be changed. If I go out of that range I am going to lose pet parent demand it says. When you try to click on somebody’s link to hire them it just has a set rate of $15 and that’s not the rate but other places it says a different rate. The prices need to be raised because of the economy between 2 to 3 dollars per visit. That helpful. I’ve contacted customer service and they actually tried to raise the rent in my area and said she was unable to that’s not the rate but other places it says a different rate. The prices need to be raised because of the economy between 2 to 3 dollars per visit. That would be really great and helpful. I’ve contacted customer service and they actually tried to raise the rate in my area and said she was unable to. So I appreciated the help there. I’m not sure exactly what happens when you do go out of the range and what they mean by pet parent demand. If it means I will show up on the list of caregivers in the area I’ll raise it if it means I will not I won’t. That’s what I need to know when it says pet parent demand. Will I still show up on the caregiver list if I choose my own prices a little bit higher? Please answer that question when you can thank you
Developer Response 09/22/2022
Hi Bridget, thank you for the review and taking the time to leave your feedback. The “Average Price” is only a suggestion; you are free to set your rates how you wish. Please note that out-of-range pricing may affect Pet Parents’ demand for the services you provide. For any outstanding questions or for helpful resources, please visit the Help Center by tapping on the "Help tab" within the Wag! app.

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Version 2.131.0

Dec 16

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