They don’t give you a lot of information. They say $4 off ANY turkey with no elaboration. You buy turkey, submit receipt. Rejected. Ummm? It says turkey right there. I’ve had MULTIPLE rebates for “ANY” of X brand. Then bam rejected. It says ANY. The word any means just that..ANY! If it needs to be a specific item or product line then just SAY THAT. There was one for ANY Alter Eco chocolates. Bought some. Rejected. I don’t usually bother arguing because I honestly get tired of having to fight with companies over a few cents here and there. I’ll use the app sometimes but I don’t count on it for anything. Ibotta is vastly better overall. You can scan and doublecheck for a match before you buy. They are also very clear about what you need to buy for the rebate. None of this buy “any (insert brand name) item” bait followed by a rejection. Makeena does have excellent customer service but as I said I value my time and get weary of having to argue every third receipt. I’ve even had them reject the basic 150 point any receipt before. I mean good grief guys! ANY RECEIPT?! That was awhile back. Laughable. I didn’t bother arguing that one.

Ugh, even before the app suddenly stopped working, I always dreaded having to log my purchases on this app. Other rebate apps are able to figure out which items were purchased by using OCR on the receipt text itself. But makeena requires you to physically scan the barcode from each and every single item you purchased. I ended up only ever launching this app to scan the more valuable offers, and left any other items I may have purchased that would have qualified unscanned. It just wasn’t worth it. I mean, I get the concept, loyalty rewards etc, but it’s extremely user unfriendly with the slog of having to scan everything individually. And then they have 2 categories of scanability and sometimes it’ll say you don’t have to scan this item. UGH!!! On top of that, offers are often limited to certain varieties of products, so you have to remember which ones will qualify, and THEN they’ll only allow one item variety per receipt to qualify for an offer. No buying multiples! A rebate app shouldn’t require this much brainpower.The $20 minimum for cashing out is also unkind. It encouraged me to not cash out once I got past $20, because it would have been another uphill struggle to collect another $20. (And now see where this got me. Their app has gone the way of the dodo, and all my frustrating labor has been wasted.). I do seriously think it was a social experiment. How long would it take people to stop using the app if we make it a huge chore?

This is an app that has been made overly complicated and is therefore difficult to use. Why you have different sections to unlock offers to earn points that add up to rebates and then another area where you have to add items to a shopping list for cash rebates, I have no idea. They need to study more popular apps like Ibotta if they want to increase their customer base. List everything in one place and categorize by item type (dairy, snacks, produce, pantry, etc.) so you can actually find things. Quite frankly, I do not use this app much because it is so time consuming and confusing (and the selection of products is extremely limiting, most only available at Whole Foods or similar).PLEASE PLEASE PLEASE update the rebate area so you can at least easily sort out those offers you have not yet added to your shopping list so users do not have to look through hundreds of offers to figure out what is “new”. I have had this app for years and it looks exactly the same as it did day 1 and it is just as confusing to use. No updates either, which should tell you something about their customer service and how much technical support they put towards this app.Additionally, having a $20 threshold for cash out on an app with really low dollar value rebates on rarely accessible items is ridiculous! Let your customers have the money they earned for the products they purchased (and the money you earned for promoting them). Seems like something a socially conscious company would do!

I like this app. It took a little bit to figure out how to use this, but once I did it has been pretty straight forward to use. The customer service folks have responded quickly and have been helpful and courteous the few times I’ve contacted them - this makes them stand out above other apps! I already liked and regularly purchased several of the brands and products on the app. Others were new to me and have now become favorites. There are also rotating organic fresh produce and personal care items. I appreciate the variety and that Makeena regularly changes things up. I had no problem cashing out once I hit the minimum earnings to do so; it just took about a week to process. Overall, I’m pleased.