Glovo: Food Delivery, Takeaway 12+

The app have many flaws

First of all, app shows estimated delivery time and if there's a delay the time only changes without notice of delay. Estimated time of delivery is frequently unrealistically short and not possible hence the delay is frequent. There's no option to see location of restaurants, and therefore there's no way of telling if the estimated delivery time is even possible or you will have to wait until your food finally arrive cold. There is no option of leaving reviews and comments for restaurants, only thumbs up (like) or dislikes, and therefore the restaurants also don't have any feedback about customers reviews. The only option is to file complaint to Glovo customers service, which we all know is not so good,and they will maybe relay to restaurants. Frequently happens that you can see restaurants, search and pick your food only to get message that order is not accepted from restaurant because they're closed. If they're closed remove them from selection in app please. To summarize, lots and lots of places to improve. Realistically i use it because there's no other choice since they bought and crushed local "Donesi" service that didn't hadhave any of the above mentioned issues, when they were late you even got an apology message, small thing but makes you feel they actually care for the customers, unlike Glovo.

Developer Response ,

Hi,

Please could you send an email to appstorereviews@glovoapp.com with more details, so that we can personally assist you and resolve the issue.
If possible, please send it from the same email your Glovo account is registered with.

We look forward to hearing from you.

I love Glovo

I highly recommend this app. With me living almost 6000 miles away from my parents and family, when I found this app I was able to take them places they couldn’t afford. Actually they don’t go places, places come to them fast and with great food. I will not lie, out of almost 50 orders if not more, maybe a bit less( do not keep track) I had a couple of orders where I wasn’t satisfied by the quality of the food, but Glovo handled everything the right way. For that reason I stick with the 5 stars. The drivers are polite, they deliver everything in a timely manner, they surprise my family. And you have to see the happiness of them on their faces, priceless. I make them happy and for all these I thank you Glovo . And it’s not only food they offer so much more

Fraud Alert! Buyer beware!

Charged and DID get any of the food. Then shut out of the account and my card is being used without my permission I'm in one country my husband is in another. I need to go grocery shopping for my husband & our household. I place my order as usual and it didn't go through. I thought it was because I use an American Express. I put another card in. It didn't go through. I thought it was because it was a Mastercard. I tried my final card which is a visa and it went through for one store (small items under $30). I proceeded to go grocery shopping at the next store and my card was blocked. My account was blocked and I was told that I need to send my identification as well as a copy of the card. I sent all of the information over and then got a letter indicating that I was no longer allowed to use the app. Not only did my husband not get the second batch of groceries. I am out of time and money it took for me to communicate with these folks. I believe there may be some type of fraud going on because why do you need anyone's personal information if you're not going to utilize it for your service??? I suggest reporting this app and anyone connected to it to the FBI crimes division because I'm sure they're using our information for something and it's not to buy groceries. Totally wrong for collect peoples personal information, if it's not going to be use for the service.