You Spoke, We Listened!
Introducing the all-new My Robi App redesigned from scratch based on User Feedback and In-Depth User Research! It is now the one-stop single destination for meeting all your mobile and lifestyle needs with just a few taps on your smartphone screen. Thanks to the host of new and improved features, you don’t need to memorize complicated codes or wait in queue at the call center anymore!
Always Stay on Top!
Check all your balances and history in one place and avail Jhotpot Loan when you're running out!
- Have it your way!
Explore our lucrative offers personalized just for you or make your own packs from EasyPlan!
- Keep Your Family Closer!
Manage up to 5 Secondary Accounts and share monthly plans with family members from My Family!
- Sharing is Caring!
Send customized packs as Gifts to your loved ones or share your balance with them directly!
- Discover Something Brand-new!
Weather, News, Games, Live Streaming, Travel Tickets, Online Shopping, Namaz Timing - all you need at your fingertips!
- Get Rewarded Everyday!
Spin the Wheel once everyday to earn Elite points which you can redeem to buy Internet Packs!
- The More, The Merrier!
Enjoy Internet Bonus on your first time registration and rewards for bringing your friends onboard!
Wait, There’s More!
In case you aren’t impressed already, the app has some more features that deserve your attention -
- Recharge & Bills: Recharge your balance or pay bills using your favorite payment method!
- Internet Pack Management: Suspend and resume your active Internet Packs from the App!
- Rate Cutters: Reduce call rates by activating Rate Cutter Offers!
- GoonGoon: Choose your favorite song and set it as your caller tune right from the My Robi app!
- SIM Purchase: Buy a new SIM with a Phone Number of your choice delivered at your doorstep!
- Robi Elite: Check your Elite status and benefits and flaunt your Elite status with a personalized Loyalty Card
- Roaming: Activate International Roaming right from your phone
- Robi Sheba Locator: Locate your nearest Robi Sheba and R-Store Service Point!
- App Guide: Learn more about using the app from App Guide!
- Customer Service: Register Complaints, check Complaint Status and provide Feedbacks and Suggestions!
So, what are you waiting for? Download the My Robi App on your smartphone and gear up for a new experience in life! We await you with a welcoming gift on your first login.
* Browsing the My Robi App is completely free of cost. However, standard data charges may apply for accessing other apps/portals from My Robi
** If you face any issues with the app, please let us know using the in-app Customer Service feature or the live chat in Robi website (www.robi.com.bd)
The new release includes revamping my family plan menu which is way more organised than the previous menu. Although the packages list is still small to choose from.
Developer Response
Thank you for your appreciation and for rating us 5 stars. Keep using the "My Robi" App.
Activated Unwanted Package & Not Solving
mehmudhaque
I am a new post paid customer. Recently I paid 58 TK for my post paid connection bill but, unfortunately ROBI activated another package 58TK_7D_EL which i don't want. I have paid my bill but ROBI activated another package. I have requested to cancel that unwanted package on JAN-30-21, 3:41 PM. More than 60 hours gone but, till now that package is not deactivated and they said if i make any voice calls or if i use any data before my cancelation request completed then they are unable to deactive that package. I called twice in call center but they said their team is still working. Now i couldn't make any calls or couldn't use my data. I dont how much time they need for this small task.
Developer Response
We are very sorry for the inconvenience you went through. Kindly bear with us. You can follow up your issue through our App under Customer Service option.
Need to Update App interface.
Abeer58
Robi's mobile app has gone from messy to awkward with the current update. There is nothing arranged, arranged. It has become very difficult to find what you need in the rush of so many offers.The home screen needs to be more beautiful and organized. It would have been nice to see the amount of money, usage amount, outstanding amount, elite group on the front page especially as before.What was the need for an app to tap everything? No Missed Call Allot On-Off option. Emergency services are all lost in the rush.I am once again disappointed with Robi.
Developer Response
Thank you for rating us 5 stars. Hope you are enjoying My Robi app.
Poor service under MNP
Prithvi_paul
I have converted my Banglalink number to Robi under MNP system... but my experience is worst ! Almost services are faulty under MNP... i tried to buy custom bundle pack via my Bkash number but it has not been added to my account, neither bundle pack or money at that same time TK has been deducted from my bkash account ! I have asked bkash, they claimed transaction was successful then i asked robi care, they claimed they didn’t get any recharge transaction !Internet speed is too much worst under MNP... most of time 4G connection Interruption happens! At the same time 3G speed acts like 2G !
Developer Response
Dear reviewer, you are kindly requested to share your mobile number with details at 123@robi.com.bd so that we can check and get back to you shortly. Thanks for your patience.
What's new in the latest version of my robi app?
- Roaming activation process simplified for users traveling to multiple countries.
- Purchase Hajj roaming packs in BDT and stay connected to your loved ones.
- Enjoy an enhanced and more personalized experience add-on packs.
- Robi Wi-fi users can now login to app seamlessly.
- View personalized best offers to get more value out of every recharge.
- Pay per use management is now simpler than ever.
Version 10.11.1
The developer, Robi Axiata Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
Identifiers
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
