ViCare

Name: ViCare
Rating: 4.6 (1202 reviews)
Author: Viessmann IT Service GmbH

Lifestyle

Free · In‑App Purchases

1.2K Ratings
Ages

4+
Years
Category

Lifestyle
Developer

Viessmann IT Service GmbH
Language

EN
+ 25 More
Size

605
MB

ViCare - the best way to connect to your Viessmann heating system. New possibilities to control your heating system via the internet offers the ViCare app. With the simple graphical user interface of ViCare, the operation of the heating system is very intuitive. Feel secure Warmth and reassurance in one ● In one view, get an instant check if everything is in order Save costs Set your preferred room temperature and save money when you’re away from home ● Simple, convenient operation of your heating system ● Store daily schedules and automatically save energy costs ● Set basic functions at the touch of a button on your smartphone Core functions (depending on heating system): ● Displaying the status of your heating ● Capability to set up the most important functions of your heating system ● Store your daily routine to automatically save energy costs ● View outside temperature history ● Shortcuts e.g.: I want hot water or I’m away ● Holiday program Please note: We publish the functions gradually! You can expect several small updates in the next weeks and months. There will be always something new to discover. Comments or feedback? Share your thoughts with us and other users in our Viessmann Community! https://www.viessmann-community.com/ ____________ Important: The ViCare app can be used in conjunction with an internet-compatible Viessmann heating system or in conjunction with the Viessmann Vitoconnect WLAN module or a Viessmann heating system with an integrated Internet interface. Functions available in ViCare are depending on functions available on boiler itself. ____________ Terms of use: https://climate-solutions.com/vicare/terms-of-use/US/en.html

Ratings & Reviews

4.6

out of 5

1.2K Ratings

A Solitary Leader
02/15/2023

igmo2217
Using Vicare app, I have been able to control both heat and hot water remotely in a home a few hours away, saving a few hundred gallons of heating oil per year. No other manufacturer affords this level of control of this utility. I have saved thousands of dollars in energy costs each year. There is nothing which comes close to Viessmann. Nothing. And they continue to develop the functionality of the app.
A Solitary Leader
02/15/2023

igmo2217

Using Vicare app, I have been able to control both heat and hot water remotely in a home a few hours away, saving a few hundred gallons of heating oil per year. No other manufacturer affords this level of control of this utility. I have saved thousands of dollars in energy costs each year. There is nothing which comes close to Viessmann. Nothing. And they continue to develop the functionality of the app.
app is useless, can’t control dhw or heating properly
10/16/2021

sailmarlin
Just installed a brand new gas heating unit. App says hot water is turned on, you take a shower… water is cold. Reset everything, now it says water is off, although on the unit it says it’s on… can’t turn it off from the app anymore. Turn on heating, turn off heating, turn it on again, doesn’t want to come on in the app, but you find out that on the unit it’s on and you can’t turn it off from the app anymore. Basically the one reason you buy their heating units, for the integrated wifi… and it doesn’t work. Not to mention hourly programming is completely disabled and you can’t change the factory settings. About 3 show-stopping bugs in less than a couple of days of usage.

Developer Response
We apologize for the inconvenience, sailmarlin. Can you please send us an email to customer-care+sailmarlin@viessmann.com? Please include a short description, preferably with photos or screenshots, as well as the serial number of Vitoconnect. #WeCare
app is useless, can’t control dhw or heating properly
10/16/2021

sailmarlin

Just installed a brand new gas heating unit. App says hot water is turned on, you take a shower… water is cold. Reset everything, now it says water is off, although on the unit it says it’s on… can’t turn it off from the app anymore. Turn on heating, turn off heating, turn it on again, doesn’t want to come on in the app, but you find out that on the unit it’s on and you can’t turn it off from the app anymore. Basically the one reason you buy their heating units, for the integrated wifi… and it doesn’t work. Not to mention hourly programming is completely disabled and you can’t change the factory settings. About 3 show-stopping bugs in less than a couple of days of usage.
Developer Response 10/18/2021
We apologize for the inconvenience, sailmarlin. Can you please send us an email to customer-care+sailmarlin@viessmann.com? Please include a short description, preferably with photos or screenshots, as well as the serial number of Vitoconnect. #WeCare
Worthless
02/28/2023

JahnJJJ
This and the other apps that Viessmann producers are less then desirable. I have a new Gas Vitodens 343 and Vitoconnect 100 and on a given day the thing does not work. Problem ONE is that constantly drops the signal and you have to go to the heater to change the settings. Problem TWO is the app kick you and requires you to login again only to tell you it can’t login you at which point you create a new account and it tells you that the info you are entering is not valid. I will stop here since there is limited space for an evaluation .... The short DON’T buy Viessmann because the product does not work....service NONE. If they only spend less on the cross country ski advertising and a bit more on the product that might be a start.

Developer Response
We apologize for the inconvenience, JahnJJJ. Can you please send us an email to customer-care+JahnJJJ@viessmann.com? Please include a short description, preferably with photos or screenshots, as well as the serial number of communication module. #WeCare
Worthless
02/28/2023

JahnJJJ

This and the other apps that Viessmann producers are less then desirable. I have a new Gas Vitodens 343 and Vitoconnect 100 and on a given day the thing does not work. Problem ONE is that constantly drops the signal and you have to go to the heater to change the settings. Problem TWO is the app kick you and requires you to login again only to tell you it can’t login you at which point you create a new account and it tells you that the info you are entering is not valid. I will stop here since there is limited space for an evaluation .... The short DON’T buy Viessmann because the product does not work....service NONE. If they only spend less on the cross country ski advertising and a bit more on the product that might be a start.
Developer Response 03/07/2023
We apologize for the inconvenience, JahnJJJ. Can you please send us an email to customer-care+JahnJJJ@viessmann.com? Please include a short description, preferably with photos or screenshots, as well as the serial number of communication module. #WeCare
It works
07/13/2022

Zbh323
On the positive side: it works and allows me to set desired temperatures remotely.On the negative side: I wish application would be able to show energy usage for each circuit separately, I do have three heating circuits plus hot water and now I can see how much energy water heater used and all heating combined, but I would like to see that separated by each circuit. It would also be nice if that application was tracking outside temperature along with energy usage to visualize correlation. Outside temp. Is buried under several clicks, especially in web version of the app.Ability to download energy usage data and outside temp. Would also be nice.

Developer Response
We would like to take a closer look, analyze it and find a solution for you! Please send us an email with serial number of communication module to customer-care+Zbh323@viessmann.com We apologize for any inconvenience, Zbh323! #WeCare
It works
07/13/2022

Zbh323

On the positive side: it works and allows me to set desired temperatures remotely.On the negative side: I wish application would be able to show energy usage for each circuit separately, I do have three heating circuits plus hot water and now I can see how much energy water heater used and all heating combined, but I would like to see that separated by each circuit. It would also be nice if that application was tracking outside temperature along with energy usage to visualize correlation. Outside temp. Is buried under several clicks, especially in web version of the app.Ability to download energy usage data and outside temp. Would also be nice.
Developer Response 07/16/2022
We would like to take a closer look, analyze it and find a solution for you! Please send us an email with serial number of communication module to customer-care+Zbh323@viessmann.com We apologize for any inconvenience, Zbh323! #WeCare

- New for all users: you can add up to 10 installations per user to your ViCare App - New for all users: connecting your installer to ViCare is easier than ever - New for heat pump users: With the performance factors available in diagnostic information, you can now track your heat pump system's efficiency

Version 3.37.2

12/23/2025

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics