I am so impressed with Nixplay’s customer service. When I signed up for the yearly subscription, there was an error and I ended up with two charges. I emailed Nixplay for help, and Martin responded in a timely manner. He determined the issue to be on Apple Play’s side yet took the time to give me very detailed instructions on how to get my money back through Apple. He definitely did not need to do this as the double charge had nothing to with Nixplay. The fact that he provided step by step instructions when he very easily could have just told me to contact Apple really speaks to how much this company values their customers. The frame itself works great; the pictures look wonderful. I will say that it’s definitely worth paying for the subscription. I was trying to use the frame with just the free service, and many of my photos wouldn’t upload because they were too large. Then I ran out of storage space after about 50 pictures. Since I have switched to the yearly plan, I have not had a single issue uploading photos and have unlimited storage space. We purchased two additional frames for family members and the pictures load to seamlessly to each frame. It’s very easy to use and the plan is affordable so I don’t mind paying for it. This is a great way to share photos with family and to be able to see many photos in your home without having to physically print them out and hang them.

I know that sounds like hyperbole but it very much is not. I have owned a few Nixplay frames for a few years, never needing customer support. Recently I was at a yard sale and saw one for a great price. I got home and realized not only did it not have a remote but it was locked into a pairing w the previous owner. I was ready to write it off as a loss, but figured I’d shoot an email as a Hail Mary. I figured since it was from a yard sale they’d tell me sorry about your luck. Far from it. The next business day they requested the serial number and my address. 3 days later, I had a new remote via mail. I figured I could remove the pairing once I had the remote, unfortunately I couldn’t. I reached back out to Martin to assist me again and once again he immediately helped me remove the pairing. This customer service was so far above and beyond what the situation deserved that I had to write a review. I’m happy to know this service is there since I have 3 of their frames and absolutely will continue to buy them for our home and as gifts. Thanks again to Martin and the customer service team!

When your company first launched, I was one of the earliest adopters of your frames. I subscribed to your email list and read every customer focused bit of content your company put out. Socials, mailing lists, etc. I talked about how great you were. Even convinced a few people to buy Nixplay frames. Now, you have switched to a monthly model, where customers must basically pay $30 a month to use one of your frames. People out there on iTunes reading this, you can find cheaper better and more cost-effective frames to digitally display your pictures and videos! This is a once fine company that has succumbed to the subscription model in a greedy attempt to make more money and make you pay to see your own photos. If you try and use their free plan - they hide the free mode deep within the interface of the app, there is difficulty in deleting photos, constantly juggling to upgrade and sync the app with the frame to your phone, not to mention the never-ending bounce back when you try to email photos to your frame. The worst part? You used to be a company I was proud to use. Folks, don’t get bled dry by the monthly fees from this grubby, third rate frame company masquerading as something that cares about their customers.

I really love the picture frame, however, I have multiple issues with Nixplay. First off, it went from being completely free, to now you have to pay for a subscription if you want unlimited photos and videos to be added. OK fine, however, I have so many issues with the app that I would never even fathom paying for a subscription. First of all, the photos and videos I have uploaded onto the app, don’t all make full rotations on the picture frame. I see some photos all the time and some photos, I forgot that I even uploaded into the albums until go to upload more and see them in there. Second of all, anytime I go to open the albums, every single picture is grayed out, so I can’t even tell what photos are in there versus what is not until I let it sit open for like 10 minutes. Like why??? Third off, now there are restrictions on what kinds of photos I upload. I noticed that any pictures I edit on my photos app (iPhone) can’t upload anymore because of the “size”. Please explain how that makes sense. I’m not resizing the photos, just adjusting things like brightness, contrast, etc. And fourth of all, the app crashes EVERY single time I use it. I would never purchase this product again knowing what I do now. Seriously, there are other devices and apps out there and I encourage you to try those rather than this.