Nixplay 4+

Mhan was fabulous in helping me set up this frame for my 90yo mom. ( I already have an account with mine and just added her frame to my account.) I called tech support twice and both times had great help. So I gave you 4 stars because having to use the remote to enter wifi password and and having to do it multiple times was frustrating. Also when I sent out a link to my daughter, it did not work. So she sent me a request and created her own playlist. I found that sending links was difficult because I had to copy and past email addresses because it did not auto fill and then i did not know, if I needed to name a playlist because I already had created one and that one did not appear. Required me to use my iPad to copy email addresses and then paste on my iPhone. (Happy Apple created this work around.) So I had 2 playlists for her. one with a lowercase name and the other with uppercase. I hope I get photos on the frame, because she really enjoys seeing her family especially during this pandemic.

I was excited to receive the Nixplay photo frame for Christmas. It was easy to set up but I did run into some challenges getting the photos that friends “shared” with me to play on the frame. I tried troubleshooting techniques provided by the Nixplay help menu but ended up needing to call their customer service line. I spoke with A customer service representative in their tech-support named Star. She was exceptional!!! She provided amazing support to me. She listened well, was very patient, talked slowly, and projected a “can do” attitude. Star carefully walked me through the steps to resolve the few technical issues I was having and provided easy-to-understand answers to the several questions that I had. She resolved every issue I was experiencing and I now feel much more confident about how to use my Nixplay photo frame!
This is the best service I have received from a company’s customer service in a long time. As a former corporate customer service trainer, I was very happy and extremely satisfied with the assistance that I received from the Star. She is a very valuable asset to the Nixplay team. Keep up the great work Star!

I bought and set up 2 Nixplay frames for gifts for family members. They have told me that their Nix frames are the best gifts they have ever received! I just bought my 3rd Nix frame for a Christmas gift and I plan to mail it to family in Italy. I called customer service to ask for help in setting everything up correctly. My call was immediately answered by Lou. Lou provided me with step by step instructions on what I needed to do. She explained the process to me in easy to understand terms. She was professional and patient and never made me feel rushed.
I have needed to call Nixplay customer service in the past in this has always been my experience. Their technicians are qualified and prepared to resolve whatever questions or problem you might be experiencing. It is also a huge bonus to have a live person pick up a help line in a matter of minutes. I’m certain we will continue to be long term customers of Nixplay.