Workpulse GiSMo is the premier guest satisfaction management (GSM) app that allows you to resolve guest complaints quickly and decisively. No matter the number or severity of guest complaints, Workpulse GiSMo is your personal GSM app that helps you to manage your guest complaints, so you maintain and improve your guest’s happiness.
GUEST SATISFACTION MANAGEMENT (GSM) SYSTEM
Your guest complaints are quickly processed and organized giving you and your team end-to-end and full visibility into the status of each case. One place to view, assign, track, and resolve all of your cases.
AUTOMATED NOTIFICATION
Engage owners of complaint cases right away through push notification. Get the right owners in your organization engaged and working on their complaints with full insight into the status of each case. Drive staff to resolve guest complaints quickly. Internal communication channel keeps the management informed.
GUEST COMPLAINT TRACKING
Take full lifecycle control of your entire guest complaint tracking process. Eliminate the need to use emails, spreadsheets, text messages, and phone to track guest complaints. Ensure a complaint always has an assigned owner and never falls into the black hole. Guarantee 100% complaint case resolution.
CASE-BY-CASE PROGRESS VISIBILITY & REAL-TIME STATUS
Track the status of each guest complaint real-time. Always know what’s going on. Track guest complaints and resolution to help you and your team maintain or improve your guest satisfaction service goals.
SEAMLESS COMMUNICATION & FEEDBACK CHANNEL
Assign cases to the appropriate manager, add notes, track initial and final resolution, and provide feedback to the brand. You’ll never waste time wondering who’s responding to which case and making your guests happy.
With the Workpulse GiSMo App, the pulse of your guest satisfaction is in the palm of your hand.
IMPORTANT NOTE
Requires a valid and current Workpulse account. Don’t have one? Please visit our website, and we’ll take it from there!
We were all over the place before GiSMo.Best thing we ever did for improving guest service!
- Bug fixes and technical enhancements for improved stability and performance.
Version 5.2.0
The developer, Workpulse, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Workpulse LLC
Size
27 MB
Category
Business
Compatibility
Requires iOS 14.0 or later.
iPhone Requires iOS 14.0 or later.
iPad Requires iPadOS 14.0 or later.
iPod touch Requires iOS 14.0 or later.
Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
